Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1199 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 11, 2020
Excellent service
Written By: Mobeen B
Hi Mobeen, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Audi West Ottawa
January 11, 2020
Excellent service
Written By: Mobeen B
Hi Mobeen, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Audi West Ottawa
January 09, 2020
soon...
Written By: Michael L
Hi Michael, thank you for your 5-star rating! Sincerely, Audi West Ottawa
January 04, 2020
Written By: Sue M
Hi Sue, thank you for your 5-star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi West Ottawa
January 04, 2020
Written By: Sue M
Hi Sue, thank you for your 5-star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi West Ottawa
Expectations fell well below standards!
December 23, 2019
My Sales Guy made the appointment for me and had communicated to the service department that I was getting winter tires installed on the car and at the same time to look at a couple of minor things. First, the Service Rep had incorrect information on the account (NBD). Then the Service Rep said I had to pay for the install even though I explained that the tires and installation came with the purchase of the vehicle. The Service Rep had to get assistance from another colleague to see if my statement was accurate. On top of that they wanted to charge me for their time if they couldn't find a fault with the vehicle. The main issue was that I couldn't replicate the issue with smart key not recognizing that its in the car every time. With spending so much money on the car...they are "nickel & diming". Anyways, what should have taken 15 minutes to check in and drop off my vehicle took over an hour & a bit just to get in the shop. At least I had a loaner for the day. I hope I don't get the run around and or trying to make me pay for things that should be included under warranty and Audi Care.
Written By: Tek
Hi there, thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@audiwestottawa.ca Sincerely, Audi West Ottawa
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December 19, 2019
First class, top shelf service and people here including Kile and Zachery..
Written By: Chris E
Hi Chris, thank you for your 5-star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us. We look forward to having your continued business. Sincerely, Audi West Ottawa
December 19, 2019
First class, top shelf service and people here including Kile and Zachery..
Written By: Chris E
Hi Chris, thank you for your 5-star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us. We look forward to having your continued business. Sincerely, Audi West Ottawa
December 03, 2019
Scheduled a 85,000km maintenance for my Audi, plus installation of my Winter Tires & rims. Also got an Oil Leak Diagnostic done. Everything was done correctly, the Service Advisor kept me in the loop. The technician even took the time out of his day to explain his findings for the diagnostic. Everything went fine & my car is now in tip top condition. The only thing that was of concern & a true disappointment was that they did not have the Parts for the After Run Coolant Pump Recall that my vehicle needs done. That is the most important issue I brought it for. I don’t understand why the parts needed for a Recall aren’t available. I did speak to someone at Parts & they told me they would call me when the parts arrive. It does suck that I have to come back for a issue that should’ve been fixed on my first appointment. I made the appointment a week prior with the appointment co-ordinator. They could’ve given me the heads up about this part not being readily available. Overall not a bad experience.
Written By: Kian S
Hello Kian, thank you for your valued feedback. We're happy to hear about the service you received, but are very sorry to hear we did not exceed your expectations in terms of the parts recall. We would like to speak with you further on this matter. Please contact our General Manager, Francois Guimont, who can be reached at 613-723-1221 or fguimont@audiwestottawa.ca Sincerely, Audi West Ottawa
December 03, 2019
Scheduled a 85,000km maintenance for my Audi, plus installation of my Winter Tires & rims. Also got an Oil Leak Diagnostic done. Everything was done correctly, the Service Advisor kept me in the loop. The technician even took the time out of his day to explain his findings for the diagnostic. Everything went fine & my car is now in tip top condition. The only thing that was of concern & a true disappointment was that they did not have the Parts for the After Run Coolant Pump Recall that my vehicle needs done. That is the most important issue I brought it for. I don’t understand why the parts needed for a Recall aren’t available. I did speak to someone at Parts & they told me they would call me when the parts arrive. It does suck that I have to come back for a issue that should’ve been fixed on my first appointment. I made the appointment a week prior with the appointment co-ordinator. They could’ve given me the heads up about this part not being readily available. Overall not a bad experience.
Written By: Kian S
Hello Kian, thank you for your valued feedback. We're happy to hear about the service you received, but are very sorry to hear we did not exceed your expectations in terms of the parts recall. We would like to speak with you further on this matter. Please contact our General Manager, Francois Guimont, who can be reached at 613-723-1221 or fguimont@audiwestottawa.ca Sincerely, Audi West Ottawa
