Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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September 27, 2017
Written By: Brenda H
Thank you for the review Brenda!
September 27, 2017
Written By: Brenda H
Thank you for the review Brenda!
Purchase of new vehicle was far more difficult than it had to be.
September 27, 2017
Our sales rep, Jeff Brouse was fantastic. I would rate him quite high. Our experience was less than ideal as it took multiple weeks and delays for us to receive our vehicle when initially it was stated that it was not going to be a problem at all. We purchased the vehicle on the 9th and did not receive the vehicle until the 23rd. It was a complete and utter debacle to get the vehicle, and our brand new vehicle had 700km on it. Originally they had indicated that there were vehicles in stock, after our purchase it was revealed that there was no stock and they would need to find a vehicle. After numerous delays and promises of when a vehicle would be delivered, the vehicle we received had more km on it than originally stated. On top of that they were not going to release the car to us that week as more "delays" were going to occur. After several weeks of delays, we did not have much confidence on delivery. Jeff managed to get the car to us on Friday instead of delaying it further for another week. Once we received the car, the rear passenger window did not work either so we had to bring it in for repairs. One of Honda's fundamental beliefs is respect for people. There was not much joy in this at all. We had expected some better customer service than we received through this whole ordeal. We were ready to pull the plug on the purchase if we did not receive it 2 weeks after purchase and if we had to wait another week. If we were told upfront that there was 0 inventory and delays were going to happen, it would have put things in a different perspective, but to have the vehicle arrive after transportation and still not be able to get the vehicle for arbitrary reasons left us feeling that we were not important. A lot of this was outside of Jeff's control so we do not fault him at all for the process and he did the best he could throughout the process. With receiving a brand new vehicle and something did not work as simple as the window, it left a bad feeling and we considered returning the vehicle as we have not had a good experience at all. We decided to keep the vehicle, but this whole experience so far has not been that pleasant. This is probably an exception and not the norm for most people buying a vehicle, but I am willing to pay more for exceptional service for when things go wrong and how are we treated, instead of when things are all smooth. I have documented an indepth analysis if more details are requested.
Written By: MELANIE M
Melanie, we apologize for your recent experience with us. Thank you so much for your patience.
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Very good service received.
September 27, 2017
Regular oil change and replace fog light lens. We had the wheel alinement checked for free. Made appointment to have winter tires put on and have wheel alinement done on your special promotion.
Written By: DONNA K
We are so pleased to hear that you are taking advantage of our special promotion, Donna! We look forward to seeing you.
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September 27, 2017
Written By: Natalie F
Natalie, thank you for your feedback!
September 27, 2017
Written By: Natalie F
Natalie, thank you for your feedback!
Ir was fantastic!
September 27, 2017
They noticed that my blower motor was making noise and they called me to notify me. They checked if it was under warranty, and it was. They scheduled an appointment and got it replaced.
Written By: ALAIN M
That's awesome to hear Alain! We are happy to know we were able to fix that for you under your warranty.
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September 27, 2017
Written By: littleb1980
Thank you so much for the review!
September 27, 2017
Written By: littleb1980
Thank you so much for the review!
Andrew Nazaruk was very helpful
September 27, 2017
Replaced our previous Honda with a Modern Steel Metallic 2017 Accord Touring. Love the smell of a new car, hope it never wears off!
Written By: JOSEPH
Thank you for the review Joseph! We hope you enjoy your 2017 Honda Accord Touring.
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