Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1497 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 30, 2024
This car place acts as if they have your best interest at heart and reel you in for a good review and then treats you like a lost puppy after they have done business. The car that they given me have all types of issues that is wrong with it and they fail to take the vehicle back. As a highly unsatisfied customer. They failed to disclose some issues with the vehicle and I had to drive 2.5 hrs to them to fix an issue they should have never sold the vehicle with to begin with. How it passed safety without a horn and broken turn signal light is beyond me and illegal. Well I’m not at peace and Justice will be served because this company dealt me wrong. 😑
Written By: Chosen V
Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your vehicle. Please send me an email with your preferred contact information to discuss this further. Thank you, amanda@pmol.ca
April 30, 2024
(Translated by Google) Excellent service. My husband and I were taken care of by Wendy. She helped us make the best decision when purchasing our new car. (Original) Excelente servicio. Mi marido y yo fuimos atendidos por Wendy. Ella nos ayudó para tomar la mejor decisión al adquirir nuestro nuevo carro.
Written By: Geraldine M
(Translated by Google) Thank you for your comments. At Empire Auto Group East, we value the decision you and your husband have made with the help of our team. We hope you are enjoying your new car. (Original) Gracias por tus comentarios. En Empire Auto Group East, valoramos la decisión que usted y su marido han tomado con la ayuda de nuestro equipo. Esperamos que estén disfrutando de su nuevo carro.
April 30, 2024
Wendy from customer service help me a lot answering all the questions I had
Written By: Pablo A
We're pleased to hear our team was able to provide you with the necessary answers at Empire Auto Group East. Thanks for sharing your experience.
April 30, 2024
Thanks, Wendy. Great customer service. Recommended
Written By: Daniel B
We appreciate you recognizing our team's efforts. We're glad to hear your recommendation of Empire Auto Group East.
April 30, 2024
Wendy provides excellent customer service.
Written By: Angie S
We're glad our team at Empire Auto Group East provided excellent service to you. Thank you for acknowledging their efforts.
April 28, 2024
Truly one of the worst buying experience I’ve had. 1. “Nick” the owner, is unprofessional and untrustworthy. He manipulated his way out of written agreements, and decided to back out of the trade in vehicle, after the loan amount was paid off and we had arrived to pick up the new vehicle. 2. Hostile environment, where I personally witnessed a fist fight between the sales staff. 3. All staff were complaining about subpar management, aka nick. 4. Installation was made on the vehicle, as agreed previously, and they managed to ruin the driver side seatbelt assembly. I was forced to take it locally to fix. The owner agreed to pay for it, then refused to pay once the $60 invoice was delivered. I’m not looking for any corrective action from this dealer, but I just want to make sure this doesn’t happen to anyone else. Take your money anywhere else, but here.
Written By: Ace
Hello Ahmed, It's been four years since your purchase, and this is the first we're hearing of any issues. We take customer satisfaction seriously, but we can't address problems we don't know about. If you had concerns at the time of purchase, we would have appreciated the opportunity to resolve them. Instead, airing them now without giving us a chance to help seems unfair. If you have any lingering issues or unresolved problems with your vehicle, please reach out directly so we can assist you. We're here to help, but we need to know what's wrong to fix it.
April 26, 2024
I had an exceptional experience with Sam M. He was very quick and knowledgeable with the whole process. I definitely would highly recommend Empire Auto Group for your next vehicle purchase and be sure to ask for sam m he is the man! Thanks again sam
Written By: Tyler O
We're glad to hear our team was able to provide a noteworthy experience. Your recommendation is greatly appreciated and we thank you for choosing Empire Auto Group East for your vehicle purchase.
April 26, 2024
(Translated by Google) Thank you for the advice Miss Wendy, very accurate information!!! (Original) Gracias por la asesoría señorita Wendy, la información muy acertada!!!
Written By: Carlos R
Nos alegra saber que tuvo una buena experiencia con nuestro equipo en Empire Auto Group East, gracias por su valoración de 5 estrellas.
April 25, 2024
The place is very nice and I had a great customer service by Wendy Paola.
Written By: Damilola A
We appreciate your kind words and 5-star rating. Our team, including Wendy Paola, works hard to provide great customer service at Empire Auto Group East. Thank you for choosing us.
April 25, 2024
(Translated by Google) Excellent service!! (Original) Excelente servicio!!
Written By: Monica G
(Translated by Google) Thank you for sharing your positive experience at Empire Auto Group East. We greatly appreciate your pattern. (Original) Gracias por compartir su experiencia positiva en Empire Auto Group East. Apreciamos mucho tu patronaje.
