Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Friendly Service Advisors
May 05, 2017
Service advisors are friendly, helpful, and knowledgeable. They consistently have the vehicle ready when promised and usually fix the problem the first time.
Written By: EDWARD A
Thank you for the awesome review Edward!
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May 05, 2017
My wife and I purchased a 2013 Nissan Pathfinder a month ago. At the time of purchase it was noted a new key fob was required. A month later and several follow ups we are still waiting. I called Nissan myself and they advised a key fob would cost me approx $300 and they could order it in the next day. This was on top of being charged twice for the etching fee, which was refunded after enquiring about it twice. Repairs also agreed to before the car was purchased were not completed as promised. We had to return the car to have repairs carried out. The Pathfinder has been great, the after sales service terrible.
Written By: Steven L
Hi Lee, I have left a message on your voicemail.
Poor Customer Service
May 05, 2017
My spouse was worried about the key drop-box and ours getting misplaced because it wasn't in a sealed envelop. We called repeatedly just to check-in about this and kept getting redirected by employees to the Service department's answering machine. Between us, this happened about a half-dozen times, at least. Additionally, although we had thought having the car in first-thing in the morning (8:15am) meant that it would be serviced by noon, it wasn't completed until 1:30pm. When we asked why this was, we were told that it was the time we had given when we made the appointment. However, we had said by 1:30pm LATEST, BUT AS SOON AS POSSIBLE. Next time, we will be more clear about this as we had unfortunately assumed that having our car in so early meant it was higher on the roster to be serviced.
Written By: ERIC J
Eric, we apologize that you had difficulty getting through to the service department. We have been receiving a very high volume of calls and are doing our very best to answer the customers as soon as possible. I would also like to let you know that when booking appointments we provide you with a promise time - we promise you that your vehicle will be out of the shop by this time unless told otherwise. We are very sorry for the miscommunication. Thank you for providing us with your feedback!
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Great sales experience with Rob Rouleau, but I would not recommend dealing with Dennis Aubut, Financial Services Director.
May 05, 2017
My experience with Rob Rouleau was a very good one. However, I cannot say the same about my experience with Dennis Aubut, Financial Services Director. I have nothing but good things to say about Rob. He was very approachable, and was very accommodating. I understand that the Palladino Honda dealership is very busy one, and unfortunately Rob sometimes had to help me between other clients, which made for relatively long wait periods for his attention at times. However, when he was not busy helping other clients, he devoted all of his attention to me and thoroughly answered any questions I had. He even took the time to personally drive me to Palladino's other lots so I could see the vehicle in the color I was considering purchasing. It took us a fair amount of time to find the vehicle as there was only one in stock, but this was very helpful in making my decision about the color, and I’m very happy he offered to do that for me. As for my experience with Dennis, I cannot say that I am even the least bit satisfied. He is a very high-pressure sales person, which I understand comes with the job, but he just does not (want to) take no for an answer. He did not accept any my decisions about extended warranties, corrosion modules, etc., etc., but rather spent most of our meeting explaining to me why I was wrong, how my previous experiences were ''most certainly not the norm'', and how I was an ''anomaly'' for choosing not to purchase all of these additional options at this time. He did this repeatedly, both during our initial meeting and our final meeting. I feel like I should have had the right to respectfully decline these additional options without constant belittling of my choices and opinions. He also asked some personal questions for what I assume was to get to know me (i.e. about employment, family, etc.), but never let me finish my answer before moving on to another topic. In my opinion, if you're not interested in what I have to say, don't even bother asking. I would have preferred he not even ask. He would also make odd comments that could leave someone feeling quite uncomfortable, and always seemed to have a contradictory reply to any statement made, once again disagreeing with any personal opinion or view that I had about practically anything. I am not one to take offense to much, but a more sensitive client would likely have been offended by such interactions. I also had to reschedule my pick-up date due to poor weather conditions, and when scheduling the new pick-up date/time, Dennis did not check that Rob was available at the rescheduled time. Instead of calling me to reschedule my appointment, as Rob was actually not really available to meet with me that evening, I ended up waiting in the showroom for about 30-45 minutes before meeting with Dennis, and once that was done, I waited for Rob for at least another 45 minutes. I was at the dealership for over two hours to pick up my new vehicle, and 75% of that time was spent waiting. Rob was apologetic. Dennis was not. As for the final meeting with Dennis, when I tried taking my time to read over the contracts, he just kept saying things like ''you don't have to read that'', ''this part is stupid'', "I don’t even know why they put that in there" and "this is just to cover their butts", which to me is extremely unprofessional. The client should be given as much time as they need to read over any legal document, without any pressure. I also asked to inspect the vehicle prior to signing the final sales agreement, and although Dennis did allow me to go look at the vehicle and told me to come back to his office when I was done, he left me with the vehicle for only a very brief moment before coming back to get me, saying he had ''another client waiting''. In summary, given the circumstances, my experience with Rob was pleasant, and I would purchase another vehicle from him, or recommend him to friends and family who are in the market for a Honda. I would just double-check with him that he is available at the scheduled pick-up date, and not rely on Dennis to make that appointment. However, I would avoid having to deal with Dennis at any cost in the future, if possible. I would not hesitate to demand to speak with someone else to discuss my financing options. I am trying to be as respectful as possible, but Dennis is not a pleasant person to interact with, and he quite honestly lacks professionalism and people skills. I hope this issue is addressed in the future so that other clients do not have the same experience I did.
Written By: JOSEE
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excellent service, minimal waiting time
May 05, 2017
appointment was scheduled by Palladino with an email follow up prior to the day, service advisor Dan was very efficient as they were all very busy attending to their customers first thing in the morning
Written By: DAVID B
Thank you for the excellent feedback David!
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Very quick service and staff members are very friendly, yet professional.
May 05, 2017
Small repair to back bumper. Dropped vehicle off in the morning and got a call long before noon to say my vehicle was ready. Used shuttle service, drivers are very courteous. Customer service reps are very pleasant to deal with.
Written By: BARBARA
We thank you for your wonderful review Barbara!
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Very professional
May 05, 2017
Work was done on time and efficiently. Very helpful service advisor who explained everything to my total satisfaction. Great job.
Written By: PIERRETTE
Thank you Pierrette! We appreciate reading your feedback.
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Keep up the good work : )
May 05, 2017
The service that I received was to my expectations!!!! Did not have too long and the coffee bar is a delight.
Written By: MARTINE
We are very grateful for your lovely review Martine!
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Good service
May 05, 2017
The service was Prompt and curtious, I truly appreciate the ride to and from work. Although it was very busy, efforts were made to get people to work on time.
Written By: MARIA L
Maria, we were happy to provide you with a ride while taking care of your vehicle!
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Brought car in for oil change, belt check and tire change
May 05, 2017
Service was good this time but I had brought it in before to use my interior coverage insurance to fix some upholstery and no one got back to me. I found out today the person I was dealing with for that issue isn't there anymore. No follow up about fixing it and I've heard the way they fix it doesn't look good. I paid for the extra coverage and now feel like I am not being covered for it. This experience was good and helpful but I would still like the upholstery issue dealt with or I would like what I paid for the insurance back
Written By: ADAM
Adam, you may contact our Service Manager Ray Duguay at your convenience at 705-673-6733 ext 263 or via e-mail ray@palladinohonda.com.
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