Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Great sales experience with Rob Rouleau, but very mediocre experience with Dennis Aubut, Financial Services Director.
May 03, 2017
My experience with Rob Rouleau was a very good one. However, I cannot say the same about my experience with Dennis Aubut, Financial Services Director. I have nothing but good things to say about Rob. He was very approachable, and was very accommodating. I understand that the Palladino Honda dealership is very busy one, and unfortunately Rob sometimes had to help me between other clients, which made for relatively long wait periods for his attention at times. However, when he was not busy helping other clients, he devoted all of his attention to me and thoroughly answered any questions I had. He even took the time to personally drive me to Palladino's other lots so I could see the vehicle in the color I was considering purchasing. Thank you, Rob! As for my experience with Dennis, I cannot say that I am even the least bit satisfied. He is a very high-pressure sales person, which I understand comes with the job, but he just does not (want to) take no for an answer. He did not accept any my opinions about extended warranties, corrosion modules, etc., etc., but rather spent most of our meeting explaining to me why I was wrong, how my previous experiences were ''most certainly not the norm'', and how I was an ''anomaly'' for not wanting to purchase all of these additional options at this time. He did this repeatedly, both during our initial meeting and our final meeting. He also asked personal questions for what I assume was to get to know me, but never let me finish my answer before moving on to another topic. In my opinion, if you're not interested in what I have to say, don't even bother asking. He would also make odd comments that could leave someone feeling quite uncomfortable. I am not one to take offense to much, but a more sensitive client would likely have been offended. I also had to reschedule my pick-up date due to poor weather conditions, and when scheduling the new pick-up date/time, he did not check that Rob was available at that time, so instead of calling me to reschedule, I ended up waiting for Dennis for about 30-45 minutes, and for Rob for at least another 45 minutes. I was at the dealership for over two hours, and 75% of that time was spent waiting. Rob was apologetic. Dennis was not. As for the final meeting with Dennis, when I tried taking my time to read over the contracts, he just kept saying things like ''you don't have to read that'', ''this part is just stupid'', which to me is extremely unprofessional. The client should be given as much time as they need to read over any legal document, without any pressure. I also asked to inspect the vehicle prior to signing the final sales agreement, and although Dennis did allow me to go look at the vehicle and told me to come back to his office when I was done, he left me with the vehicle for only a very brief moment before coming back to get me, saying he has ''another client waiting''. In summary, given the circumstances, my experience with Rob was pleasant, and I would purchase another vehicle from him, or recommend him to friends and family who are in the market for a Honda. However, I would avoid having to deal with Dennis at any cost in the future, if possible. I am trying to be as respectful as possible, but he is not a pleasant person, and he quite honestly lacks professionalism and people skills. I hope this issue is addressed in the future so that other clients do not have the same experience I did.
Written By: Josee
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My experience was excellantenjoyed working with Rob.Would definetely be back.
May 03, 2017
Very respectful,helpfull,can not say enough about the great service I received.Thanks to Rob.He was very knowlegable and made me feel good about the choice I made in buying my car. Thank you Rob for all your help.Looking forward to dealing with you in the future. Gail Shepherd-Empie
Written By: Gail
Thank you for the lovely review Gail! We hope you are loving your new vehicle.
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Jayson ball
May 01, 2017
A very skilled and well trained sales person .Uses his support team extensively.. Assists his clients and his company throughout the process. Especially impressive was the fact that he took the time to immediately answer an email, ON A SUNDAY NIGHT !! W.H.WILLIAMS
Written By: Bill/Lori
We appreciate you taking the time to provide us with your kind words Bill. We hope you and Lori enjoy your new vehicle!
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Shuttle issues complicated my experience.
May 01, 2017
I work a 5 minute drive from Palladino but had to wait 3 hours for a shuttle to pick me up so I could get my car.
Written By: STEVEN
Steven, we apologize for the shuttle complications. We do have a schedule for our shuttle to accommodate as many of our customers as we can and we do our very best to get our customers to their destinations in a timely manner.
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Quick and easy, hassle-free
May 01, 2017
Experience was quick, easy and hassle-free. The same experience I've received every time I've had to bring my car in for servicing. Thanks for the great experience!
Written By: TYLER W
It was our pleasure Tyler! We appreciate your awesome review.
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Rob did a great job at helping us find the exact vehicle we were looking for. He listened to our needs and delivered.
May 01, 2017
Everything was top notch except for one minor issue. We had scheduled to pick up the vehicle but had to re-schedule a day later given that the trunk issue (rattling) was not fixed due to the part not coming in.
Written By: PHILIPPE J
Philippe, we apologize for the delay of the shipment of the part. We hope you enjoy your new vehicle. Thank you for providing us with your feedback!
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professional and courteous
April 30, 2017
The people at Palladino have taken care of our 2008 Accord for almost 10 years now. Happy to say it has been quite satisfactory. Thanks Taylor
Written By: MERVIN C
Mervin, thank you for allowing us to take care of your Honda Accord over the years! We hope to see you for many years to come.
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great service in a timely fashion
April 29, 2017
looked after great by are service adviser tamarra. happy with the appointment. got my truck in and out in under an hour so very pleased
Written By: VERNON E
Vernon, we are delighted to hear Tamara and our service team were able to take care of your truck for you!
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Palladino
April 28, 2017
Nothing to say will not be purchasing there again. Unfortunately I still have recalled airbags that need to be changed.
Written By: CINDY
Hey Cindy I was really hoping we could discuss where the ball was dropped so that we can make the necessary changes so that it doesn't happen again!! I apologize again.
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Rob was very friendly and knowledgeable.
April 28, 2017
Traded in my car to purchase a newer one. The vehicle has more gadgets but Rob told us to call him anytime if we had questions. That's a very good thing. Lol
Written By: Line
Line, we hope you enjoy your Honda Accord and it's fancy new gadgets!
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