Race Auto Group

August 25, 2022

I had dealt with Luke back in July he was able to help me with my situation in a fast and efficient manner and had me in a newer and reliable car within a week. Also was able to refer my friend and they were able to get in their new car within a week as well. Great fast and efficient customer service from everyone at the lower Sackville branch. Will recommend if anyone is needing a newer car to go there.

Written By: T D

August 12, 2022

My husband and I bought a 2016 Caravan from the Sackville location on July 11. I looked at the Caravan on July 8 and we decided that we wanted it. The Caravan had a valid MVI, but we were informed that if we were to purchase the van, we would need another MVI, and that in order to pass, it needed new brakes, rotors, and tires. My husband and I usually do most work on our vehicles ourselves to save on costs, so I bought all the parts I needed and we were going to do it in our driveway over the weekend. Joey, the salesman who was selling us the van, managed to convince me to leave the van with them and that they would put the brakes and tires on, and would only charge 30-40 minutes of labour. I agreed. When we went to pick up the van on Monday, we were presented with an auto service bill of $122.92. We were told by Erin (Joey was not there) that it was "a good deal," and that the tires were put on for free. Okay... but that's more than the 30-40 minutes of labour. She told us to pay and then to go see the service department about it, so we did. When we went to the service department, they said they would knock off part of the bill, but then were like, "Oh, you paid already? Sorry, we can't do anything about it now. Talk to Joey on Monday." I have called asking for Joey a couple of times since and I'm always given the run around and told either he will call back, or to call again later. Someone's word needs to be their word. We were ready to do the work ourselves, but were lied to in order to get our business. I expect a refund of some of the service charges in keeping with what was promised. As a side note, the used vehicle market is ridiculously inflated, and $9,400 (taxes in) for a 6-year-old Caravan with nearly 200K km is extremely high. So it's not as if they didn't make enough money from us.

Written By: Sarah P

July 25, 2022

Bought a car in 2020 with Race Auto. They only gave one key to car. We lost the key and it will cost 156 to have another made plus have car towed as they have to program it at Hyundai. I called to see why we did not receive a second key. The service man said some used do not have second key. Who has my second key? Do they not bother getting them from owner. Hyundai dealer said they give 2 keys for their used car.

Written By: Sheila B

July 20, 2022

I have bought 2 cars previously with Race Auto and they were awesome cars, I traded the first one for something smaller because of the gas and then when I had the smaller car it was too small for my family, so I went to them to get a larger vehicle again and they had nothing so I went else where and let me tell you, I was ripped off by this other car place, I went back to Race and they made things work and I am extremely happy with my new car. Luke is an absolute doll to work with. I only have great things to say about Race Auto. They there for the people and will not rip you off. I will be back in a few years for another. I will not deal with anyone but Race.

Written By: Julie Z

July 13, 2022

People are having a tough time, I get it... businesses included. However, when you have to cancel and there are eight days for them to re-rent the car I feel for them to keep over 300 dollars of a two day rental contract is criminal. The owners should be ashamed.

Written By: Ben B

July 07, 2022

Went in for service. In the office where you wait, there’s a mini fridge straight across the room. The fridge is covered in magnets including “the shocker” hand symbol as well as one with a woman with the caption “race cars are like strippers”. I’d understand if something like this were in a store like Spencer’s Gifts, but all types of people including those who have children with them are going here simply to deal with their vehicle. I’m sure they also don’t want to support a business that objectifies women.

Written By: Matthew J

April 28, 2022

Couldn’t fix a leaky tire, when I dropped in without an appointment… I completely understand. Not an issue. Could not put air in my tire, I cannot understand that.

Written By: Curtis S

January 16, 2022

Transmission went on 31st day and they didn't leave me hanging they took care of me

Written By: Clarence D

December 15, 2021

Yes, I bought a car from Race Auto Grouo and I am very happy with it .

Written By: Tom V