Palladino Honda

April 29, 2016

Following recent service, received notice requesting that I provide a rating and commentary on the 'Mobili' platform, however I was not fond of their 'terms and conditions' and so I am posting that review here in the public domain: Following recall work, I was advised that I should bring my 2005 Honda Accord back in for service due to noise attributed to the valve lifters being out of adjustment. I was also told at this time that my spark plugs needed changing. It is noteworthy that when I brought my car in for this recall work, my 'check engine' and 'maintenance' lights were not lit. When I picked up my car following completion of the recall work (that all went really well, except the 'check engine' and 'maintenance' lights were inexplicably lit up...perhaps a coincidence), I was told that following the proposed additional service my car would run like new and the clacking sound would stop. Following this additional work I got my car back but and upon off the lot, discovered that the sound was still there. I am not particularly thrilled...I spent 20% of my car's resale value on a fix that was supposed to set things straight only to discover that I am $400 poorer. That being said, the work was done very quickly and shuttle service was provided. Dealership was clean and everyone was very friendly but I can't help but feel I've been bilked because the issues are not resolved as expected. Visits like this leave me with a sour taste in my mouth. Customer service is on point, however my priority is having a working vehicle and accurate diagnosis of issue / full resolution of those issues upon completion of the work. Also noteworthy is that following the valve lifter / spark plug work, I got a call asking me if I wanted to spend $90 having them run the codes through the OBD2 scanner. Everybody should know that $90 covers the cost of an OBD2 reader and accompanying smartphone app you can purchase yourself to diagnose OBD2 codes on your own. Having turned down this service, Honda performed the scanning free of charge. Nice, but if it's in your interest to spend 2 minutes running a code to find extra work to do on the vehicle, provide it free of charge. That was ridiculous. I will probably seek out another garage for future work. No disrespect to the folks at Honda. Great place to buy a new car but I'm not so keen on having my maintenance work done there. Then again I have spoken to others who run the gamut from 'love it' to 'hate it' so your mileage may vary. Pun intended. Hope this review is helpful to others!

Written By: Bradley G

April 29, 2016

Following recent service, received notice requesting that I provide a rating and commentary on the 'Mobili' platform, however I was not fond of their 'terms and conditions' and so I am posting that review here in the public domain: Following recall work, I was advised that I should bring my 2005 Honda Accord back in for service due to noise attributed to the valve lifters being out of adjustment. I was also told at this time that my spark plugs needed changing. It is noteworthy that when I brought my car in for this recall work, my 'check engine' and 'maintenance' lights were not lit. When I picked up my car following completion of the recall work (that all went really well, except the 'check engine' and 'maintenance' lights were inexplicably lit up...perhaps a coincidence), I was told that following the proposed additional service my car would run like new and the clacking sound would stop. Following this additional work I got my car back but and upon off the lot, discovered that the sound was still there. I am not particularly thrilled...I spent 20% of my car's resale value on a fix that was supposed to set things straight only to discover that I am $400 poorer. That being said, the work was done very quickly and shuttle service was provided. Dealership was clean and everyone was very friendly but I can't help but feel I've been bilked because the issues are not resolved as expected. Visits like this leave me with a sour taste in my mouth. Customer service is on point, however my priority is having a working vehicle and accurate diagnosis of issue / full resolution of those issues upon completion of the work. Also noteworthy is that following the valve lifter / spark plug work, I got a call asking me if I wanted to spend $90 having them run the codes through the OBD2 scanner. Everybody should know that $90 covers the cost of an OBD2 reader and accompanying smartphone app you can purchase yourself to diagnose OBD2 codes on your own. Having turned down this service, Honda performed the scanning free of charge. Nice, but if it's in your interest to spend 2 minutes running a code to find extra work to do on the vehicle, provide it free of charge. That was ridiculous. I will probably seek out another garage for future work. No disrespect to the folks at Honda. Great place to buy a new car but I'm not so keen on having my maintenance work done there. Then again I have spoken to others who run the gamut from 'love it' to 'hate it' so your mileage may vary. Pun intended. Hope this review is helpful to others!

Written By: Bradley G