Georgian Chevrolet
65 Barrie View Dr , Barrie, ON, L4N 8V4
Member since March 09, 2015
65 Barrie View Dr Barrie ON L4N 8V4Overall Score
Georgian Chevrolet1264 Reviews
1249Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 10, 2021
If I could give this place 0 stars, I would. They said that they inspected my brakes when they didn't and it caused major issues. I will never trust them with my vehicle again. Also I found the service manager to be extremely condescending to women.
Written By: Stef F
Hi Stef, My name is Sarah and I am a member of the management team at Georgian Chevrolet and I was involved in the decision on your vehicle and correspondence between yourself and the Service Manager that you contacted. I can assure you that at no point was there any intention to be condescending and that we do not treat customers differently based on gender. If you would like to review the correspondence further with me I would be happy to do so at your convenience.
February 10, 2021
Written By: Bettina F
Thank you Bettina for the Five-Star rating! We greatly appreciate your business! Have a great day!
If you are going to be going here to have your vehicle serviced, be sure you have your warranty documents in order as you cannot rely on them to look out for you.
February 08, 2021
We had to have a vehicle serviced for a broken radiator fan. The car was purchased in 2016 with extended warranty at the time of purchase. When the car came in, we were advised it would be about $2500 for all repairs needed and that the warranty had expired. We took their word for it at the time because, you know, who wouldn’t assume that the dealer you purchased the car and warranty from, would have the wrong information in your file… After having the repairs completed and paying for the service, we began reviewing all documents and as it turned out the car WAS covered under warranty still and would be for another few months. After calling the warranty provider myself to confirm, I called back and advised them. They acknowledged that it was in fact covered and at this point we had to submit a claim for reimbursement. We were then notified from the warranty provider that due to the fact that the “The labor times the dealer charged are higher than the nationally recognized labor guide. So the labor covered is less than what they charged you.” (this is an exact quote) we would only be reimbursed about $1850. We advised them this and they then proceeded to issue a reimbursement for the additional labor costs – I say proceeded and not completed because before reimbursing us, they first double charged us for the additional costs… After all of this, there was still a charge for a coolant flush that would not be covered by the warranty provider. One would think that they would, immediately offer to wave this however after MY inquiry, we were offered an “in store credit” of $100. I spoke to both the service adviser and the service manager, stressing to them how concerned I was that had I not noticed their issue; we would have been out of pocket then entire cost. They said they would look into what happened and that they immediately correct the issue. I assumed that this would be taken seriously. Fast forward 3 weeks and the check arrives from the warranty provider and of course, luck would have it, there is another issue with the car. When we got the call about the issue, we were told it would be about 320 to fix. I asked if it was covered under warranty and, I kid you not, I was told once again, “the warranty on the car has expired.” I spoke to the service manager again, asking how this is possible that my records were not updated and asking how they can be sure that this has not occurred with any other customers when, unless I brought it up, they would not have known. I was told that it was a “one off” and that it was only an issue with our account; I asked again how they could be sure and what they were going to do to make sure that this is not the case with any other customers. They said they would “look into it”. I also brought up questions about the labor rates and if customers were ever made aware that their rates are higher than then recognized guides – that was answered with “well we service newer cars, so our rates are higher”. Not sure how that really applies but “ok”. I was then asked, “If I wanted help with the cost of the issue”, I said “sure” since the car couldn’t be moved until it was fixed. About 15 minutes later I get a call bad and am told they are going to take off $150. Not immediately stated however was the fact that this included the 100 they already gave as instore credit… so my ‘discount’ was a whole $50 dollars. At the end of the day, do not expect that even though you bought the warranty from them, that they will make sure they protect and look out for you as a customer. I am pending their results of “looking into it” and hope that they can provide a legitimate explanation because this type of ‘issue’ seldom occurs to a single record in a system. Make sure you know your records and have them on hand or don’t be surprised if it turns out they charged you for something they should not have.
Written By: Jonathan
Related Staff:
There are no staff members associated with this review.
If you are going to be going here to have your vehicle serviced, be sure you have your warranty documents in order as you cannot rely on them to look out for you.
February 08, 2021
We had to have a vehicle serviced for a broken radiator fan. The car was purchased in 2016 with extended warranty at the time of purchase. When the car came in, we were advised it would be about $2500 for all repairs needed and that the warranty had expired. We took their word for it at the time because, you know, who wouldn’t assume that the dealer you purchased the car and warranty from, would have the wrong information in your file… After having the repairs completed and paying for the service, we began reviewing all documents and as it turned out the car WAS covered under warranty still and would be for another few months. After calling the warranty provider myself to confirm, I called back and advised them. They acknowledged that it was in fact covered and at this point we had to submit a claim for reimbursement. We were then notified from the warranty provider that due to the fact that the “The labor times the dealer charged are higher than the nationally recognized labor guide. So the labor covered is less than what they charged you.” (this is an exact quote) we would only be reimbursed about $1850. We advised them this and they then proceeded to issue a reimbursement for the additional labor costs – I say proceeded and not completed because before reimbursing us, they first double charged us for the additional costs… After all of this, there was still a charge for a coolant flush that would not be covered by the warranty provider. One would think that they would, immediately offer to wave this however after MY inquiry, we were offered an “in store credit” of $100. I spoke to both the service adviser and the service manager, stressing to them how concerned I was that had I not noticed their issue; we would have been out of pocket then entire cost. They said they would look into what happened and that they immediately correct the issue. I assumed that this would be taken seriously. Fast forward 3 weeks and the check arrives from the warranty provider and of course, luck would have it, there is another issue with the car. When we got the call about the issue, we were told it would be about 320 to fix. I asked if it was covered under warranty and, I kid you not, I was told once again, “the warranty on the car has expired.” I spoke to the service manager again, asking how this is possible that my records were not updated and asking how they can be sure that this has not occurred with any other customers when, unless I brought it up, they would not have known. I was told that it was a “one off” and that it was only an issue with our account; I asked again how they could be sure and what they were going to do to make sure that this is not the case with any other customers. They said they would “look into it”. I also brought up questions about the labor rates and if customers were ever made aware that their rates are higher than then recognized guides – that was answered with “well we service newer cars, so our rates are higher”. Not sure how that really applies but “ok”. I was then asked, “If I wanted help with the cost of the issue”, I said “sure” since the car couldn’t be moved until it was fixed. About 15 minutes later I get a call bad and am told they are going to take off $150. Not immediately stated however was the fact that this included the 100 they already gave as instore credit… so my ‘discount’ was a whole $50 dollars. At the end of the day, do not expect that even though you bought the warranty from them, that they will make sure they protect and look out for you as a customer. I am pending their results of “looking into it” and hope that they can provide a legitimate explanation because this type of ‘issue’ seldom occurs to a single record in a system. Make sure you know your records and have them on hand or don’t be surprised if it turns out they charged you for something they should not have.
Written By: Jonathan
Related Staff:
There are no staff members associated with this review.
February 08, 2021
If you are going to be going here to have your vehicle serviced, be sure you have your warranty documents in order as you cannot rely on them to look out for you. We had to have a vehicle serviced for a broken radiator fan. The car was purchased in 2016 with extended warranty at the time of purchase. When the car came in, we were advised it would be about $2500 for all repairs needed and that the warranty had expired. We took their word for it at the time because, you know, who wouldn’t assume that the dealer you purchased the car and warranty from, would have the wrong information in your file… After having the repairs completed and paying for the service, we began reviewing all documents and as it turned out the car WAS covered under warranty still and would be for another few months. After calling the warranty provider myself to confirm, I called back and advised them. They acknowledged that it was in fact covered and at this point we had to submit a claim for reimbursement. We were then notified from the warranty provider that due to the fact that the “The labor times the dealer charged are higher than the nationally recognized labor guide. So the labor covered is less than what they charged you.” (this is an exact quote) we would only be reimbursed about $1850. We advised them this and they then proceeded to issue a reimbursement for the additional labor costs – I say proceeded and not completed because before reimbursing us, they first double charged us for the additional costs… After all of this, there was still a charge for a coolant flush that would not be covered by the warranty provider. One would think that they would, immediately offer to wave this however after MY inquiry, we were offered an “in store credit” of $100. I spoke to both the service adviser and the service manager, stressing to them how concerned I was that had I not noticed their issue; we would have been out of pocket then entire cost. They said they would look into what happened and that they immediately correct the issue. I assumed that this would be taken seriously. Fast forward 3 weeks and the check arrives from the warranty provider and of course, luck would have it, there is another issue with the car. When we got the call about the issue, we were told it would be about 320 to fix. I asked if it was covered under warranty and, I kid you not, I was told once again, “the warranty on the car has expired.” I spoke to the service manager again, asking how this is possible that my records were not updated and asking how they can be sure that this has not occurred with any other customers when, unless I brought it up, they would not have known. I was told that it was a “one off” and that it was only an issue with our account; I asked again how they could be sure and what they were going to do to make sure that this is not the case with any other customers. They said they would “look into it”. I also brought up questions about the labor rates and if customers were ever made aware that their rates are higher than then recognized guides – that was answered with “well we service newer cars, so our rates are higher”. Not sure how that really applies but “ok”. I was then asked, “If I wanted help with the cost of the issue”, I said “sure” since the car couldn’t be moved until it was fixed. About 15 minutes later I get a call bad and am told they are going to take off $150. Not immediately stated however was the fact that this included the 100 they already gave as instore credit… so my ‘discount’ was a whole $50 dollars. At the end of the day, do not expect that even though you bought the warranty from them, that they will make sure they protect and look out for you as a customer. I am pending their results of “looking into it” and hope that they can provide a legitimate explanation because this type of ‘issue’ seldom occurs to a single record in a system. Make sure you know your records and have them on hand or don’t be surprised if it turns out they charged you for something they should not have.
Written By: jonathan w
Thank you for providing such detailed feedback. We cannot apologize enough for the clerical error that lead to this experience. We completely understand your concerns, not just for yourself but for other clients who have purchased extended warranty contracts from us and as a result of this we completed an internal audit which showed that this was a manual entry error and not a systematic issue and as such did not affect any other clients. We do use a nationally recognized labour time guide when quoting and completing repairs but those times will differ from the warranty times used by the manufacturer and warranty providers. Warranty times are calculated for repairs to new or near new vehicles and do not reflect the added time required to complete repairs as vehicles age due to seized components and other such issues. We follow the industry standard when calculating additional time for vehicles repaired outside the warranty coverage. The most recent repair to your vehicle was for a component that was not covered by the extended service contract and we did offer to assist you with the cost of that repair ($50 discount) in addition to the $100 credit you were given as a gesture of goodwill in response to your previous experience. We understand that there are some additional repairs that were declined at the time of service and we would be happy to assist you in completing those as well if you would like. We are, as we have always stated, here to help and we look forward to continuing to look after you and your vehicle in the future.
February 08, 2021
Thanks Joe and John...you guys made that an enjoyable experience. Highly recommended!
Written By: Fernando R
Thank you Fernando for taking the time to leave us a review. We are so happy to hear of your experience and Thank you for your business! Have a great day!
February 05, 2021
Awesome leasing experience with our salesperson Mark. Super helpful and honest! Amazing customer service in the service department as well. Laura is an excellent service advisor. She provided amazing customer service when we needed help with a tire issue! Best car dealership I’ve dealt with so far.
Written By: Kaili D
Thank you Kaili for the review and the FIVE-Star rating! We strive for excellent customer service and are thrilled to hear of your experience with our dealership and with Mark and Laura! We greatly appreciate your business! Have a great day!
February 02, 2021
Awesome experience and I do not use that term loosely. I purchased a brand new 2021 GMC Denali Sierra 3500 Dually through Alex Schafferernicht who made the purchase easy and fair without me leaving my office which is 107 kms away from the dealership. Alex is truely a exemplary professional sales rep. I have purchased many vehicles in my life time for personal use and for my business but never experienced over and beyond service like I did with Alex and the team at Georgian. Alex even went to the extent of having the truck delivered to my office at no extra charge and surprising me with weather tech mats which were not even included. That's the way to do business Alex !! Exceeding customer expectations. Thanks again to everyone at Georgian Chev.
Written By: Ontario B
Thank you for taking the time to leave us a review and rating us FIVE-Star. We are thrilled to hear of your exceptional experience. We truly appreciate your business and look forward to working with you again in the future! Have a great day!
January 26, 2021
Laura is awesome..she always takes such good care of us..another reason to come back to Georgian
Written By: Kelly R
Thank you so much Kelly for taking the time to leave us a review! We are so happy to hear of your great experience with Laura and Georgian Chevrolet! We will be sure to pass this along to her! We greatly appreciate your business and look forward to seeing you again in the future! Have a great day!
January 26, 2021
Written By: Glenn C
Thank you Glenn for the FIVE-Star rating! We appreciate your business! Stay Safe and have a great day!
