Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1623 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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March 22, 2021
The service department is extremely unhelpful and denies all accountability for service that was supposed to be under warranty.
Written By: Coreen L
Hi Coreen. We take our customer experience and comments very seriously. That being said we would very much like to work with you on resolving things to your satisfaction. Unfortunately, we are unable to find your name in our records. Might your vehicle be under a different name? If you would prefer to send further correspondence regarding this matter, please send an email to our Service Manager, Damien Lavallee, at dlavallee@murrayhyundai.ca
Unhappy experience with service department
March 19, 2021
On Wednesday march 17th at 8:00 I dropped my car off without an appointment made because it was stalling on me multiple times. I live and work out of town. I understand they have a busy schedule with booked appointments but the vehicle was unable to be driven. I have an extended warranty. I am disappointed and concerned for two main reasons. I still do not have any clear explaination as to what is wrong with my vehicle except for engine failer. I told the service provider that I was in need of a replacement vehicle and was told that I needed to wait for paper work to go through. Tomorrow will be Friday and I have been without a vehicle for three days. The service provider said that he also needs to extend the amount of days that I need the replacement vehicle, once this paper work goes through because of the parts that need to be ordered for my vehicle and the amount of work that needs to be done on the engine. I need some real clarity as to what exactly is wrong with the engine because this vehicle is less than 4 years old and I should be covered under the extended warranty to be provided a replacement vehicle. If it wasn't through the kindness of others I would have had to miss three days of work so far.
Written By: Anasia
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March 07, 2021
Written By: Shane O
Hi Shane. Thank you for leaving us 5 stars!
February 19, 2021
They are great and very professional, very accomdative, Thapar Sumit is one of the and even people at the service department. I hope that they will take good care of our cars up till the end!!!
Written By: Jason M
Hi Jason. Thank you very much for the 5 stars and for leaving us your comments! We are pleased to hear you've enjoyed your experience. We look forward to taking care of you for years to come.
February 12, 2021
Great service and good follow up with calls on the progress of the car.
Written By: Pat a
Hi Pat and Jim. Thank you so much for the 5 stars and for leaving us your comments. We appreciate it.
February 11, 2021
This was my first new car. Had such a great experience with buying the car last Jan. ( even though I didn’t get the bow) Tony was a great salesperson. I have had some minor issues in the first year. The one issue was resolved very fast. The second one seems to be part of the cars design and although there seems to not be a fix the staff have been very friendly and very helpful though-out especially Jessica As she was the point of contact and was always so friendly. And the car wash. You guys do a great job. It’s so nice to get a super clean car when picking up the car, Even if it’s just an oil change!!!
Written By: Connie W
Hi Connie. Thank you for your kind words. We truly appreciate them and are pleased that your experience with us has been an enjoyable one. We will be sure to pass along your kind words to Jessica as well. Take are and drive safe.
January 19, 2021
Written By: benneth a
Hi Benneth. Thank you so much for leaving us 5 stars! We really appreciate it. Stay safe and have a great day.
They pay to have people change reviews but don't fix the complaint or seem to care about it.
January 18, 2021
1.18.21 EDITED... I was contacted by the salesman who helped me and he offered me a gift card in exchange for changing my review to Hyundai. Instead of asking what went wrong he just wanted to pay me to change it. He did help me get in contact with the finance team. But other than that did nothing but offer me a gift card to change my review. I declined and did not change it. So now over a month later I get a text from him telling me he wont get paid from Hyundai until summer time. I feel this is very inappropriate of him. I will be calling his manger and Hyundai directly to complain. Very Very unprofessional. The only reason I am not giving them only one star is because their service department was good to work with. I do not recommend this dealership. I had done all my research and had my financing set up. Bought the car I wanted on Friday. The salesman was not great to work with and seemed lazy. Since we bought the car I have asked him several times about getting the Blue Link set up. He kept telling me he would get it taken care of. Today Wednesday I finally called and got ahold of the person that sets it up and she got it set up in under 5 minutes. Something the salesman should have done and clearly was not hard to get done. The finance person we dealt with was great to deal with that is why I gave 2 stars. But they have not finished processing the financing. Again all they have to do it send to my bank as I was already pre-approved by my bank. So this should not have been to hard either. I feel like I was the perfect customer had my car picked and my financing done. I am hoping the maintenance department is better when I have to take my car in for service.
Written By: Dawn
Hi Dawn, We take customer experience and feedback very seriously. I'm sorry to hear of your experience and would like to investigate this further. It is not Murray Hyundai policy to offer our customers incentives to either leave a review or to alter one. Would you mind please sharing with me the name of your sales consultant? I assure you that this will be taken seriously and investigated appropriately on our end.
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December 18, 2020
Good
Written By: Jun C
Hello Jun. Thank you very much for the 5 stars!
December 18, 2020
Written By: Marina L
Hi Marina. Thank you for leaving us 4 stars. If there is anything we can do to make it a 5 star experience next time, please let us know.
