Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Exceptional, albeit expensive
September 17, 2014
Oil and filter change. Tire rotational all done relatively quickly while I waited.
Written By: ROBERT F
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Courteous and efficient service
September 17, 2014
Regular maintenance to my Honda. The wait time was as scheduled with no delays.
Written By: JOSEPH P
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"Strong" personal service!
September 17, 2014
Always appreciate the professional, timely service! Extras like drinks and shuttle service are a bonus. Service manager is available for support.
Written By: LES
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Service was great
September 17, 2014
Car was in for warranty work. everything went fine, work was completed as indicated.
Written By: MICHAEL K
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Efficient and effortless
September 17, 2014
arranging a time for a service on my 2012 accord cross tour .
Written By: GARRY
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PM Laberge
September 17, 2014
I loved the speed of the service. I liked the waiting area. I loved the coffee bar. But you know what I REALLY loved? What made my day? I had an incredibly sore back that day, and a migraine. I was barely functional. The service counter ladies were very sympathetic. Thankyou! ALSO: Whoever the service person was, he/she deserves a big commendation. Why? Two little things, that are really big things: 1. The person put the car seat back in the original position I had it, when I came in! I'm 58, and in over 30 years of getting my car serviced, i think I have seen this maybe 6 times! Now, with the pain i was in, I am sure you can appreciate how much that made me happy. THIS SHOULD BE A POLICY, NOT ONLY WITH PALLADINO, BUT WITH Everyone. When I got home, i called them to thank them. I want to say "Thank You" again. This tiny little thing made my day livable. Sometimes, it is those small insignificant details, that make the ordinary, extra-ordinary! (And good!) 2. The service person backed my car into a parking spot, almost at the front door! I was able to get in, and drive straight off, without having to try turn around with a very stiff back and neck to see where I was going! Oh My! I was thrilled! Thank you, thank you, thank you! THIS SHOULD BE A POLICY, NOT ONLY WITH PALLADINO, BUT WITH Everyone. And Palladino should advertise it was: "At Palladino, we've always got your back!" When I got home, i called them to thank them about this, too. I want to say "Thank You" again. This tiny little huge thing made my day SO much easier. I think, when a Palladino person -- or in this case, more accurately, TEAM -- does something that wonderful, it should be recognized somehow by the Management. Now I am new to Palladino. The above 2 things may be standard policy. But, you still need to tell your clientele! And thank your staff for doing a job well done! I will tell you something, else: I was sitting there, reading a magazine, and the salesperson, Kyle, (who incidentally, worked a miracle getting me that pre-owned car), took time out of his busy day to come over, thank me again for being a customer, and see how i was feeling/doing. He was also having some pain that day, so we briefly commiserated, and we both felt 100% better. Now that is one heck of a way to do business. You will of course, get referrals! And next time I need a new car, I'll be by. You also inspired, and impressed my friend Lesley, who had lived in Toronto for some 20 years. She owns a 2007 (?) Civic, standard tranny, mint shape, and when she came back to Sudbury, recently, she worried if she could find good service. She is not worried now! I have to say "Thank You!' once again. I was in a miserable state, and you made my day Sept. 12. You are welcome to print or post this, as you need. PM Laberge
Written By: PIERRE M
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Good as always
September 17, 2014
Service was quick Staff had nice customer service Recommended proper procedures for car
Written By: KRISTEN
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very nice experience
September 17, 2014
I was advised every step of the way, I enjoyed my recent experience.
Written By: JEFFREY
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Interesting
September 17, 2014
Probably too much to write in this small space and I did already complete a survey that was sent a couple of weeks ago with the details. Let me say the service from the advisor was exceptional and I appreciate the fact that Honda Canada covered the air conditioning condenser. I do not appreciate the fact that I had to pay for the inspection, that the rear noise issue wasn't resolved and will have to be addressed later and that I found out by pure accident that I have an extended warranty on this vehicle. This is the biggest concern that I actually have because I traded in my 2012 Civic in the spring for this 2012 CRV. I wasn't happy to be losing the extended warranty I had purchased, but the sales and finance team were all too happy to sell me a new extended warranty for the CRV to the tune of around $1400 if I wanted, which i declined only to recently find out this vehicle already had the extended warranty purchased from the original owner. Doesn't speak well to your ethics I'm afraid.
Written By: RONI S
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Friendly and professional !
September 17, 2014
Staff were helpful and knowledgable about the honda products! Very friendly and accommodating....
Written By: KRISTEN
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There are no staff members associated with this review.
