Jackson's Toyota

July 29, 2023

I recently purchased a new vehicle from Jackson's Toyota and had a pleasant, no worries experience. All Staff involved with my purchase were courteous and knowledgeable, they continue to this day to have a genuine concern for my happiness with my new purchase and offer any help that may be necessary. Mr. Domm was especially courteous and gained much respect from myself as well as my family that accompanied me. Over all I have had a great experience and would recommend Jackson's to anyone.

Written By: Cory A

July 29, 2023

I wish I could give them lower then 1 star but I guess this will have to do. I bought a 2019 Toyota Camry XSE brand new. I purchased a 5 warranty on my car that covers everything INCLUDING all electronics. Tell me how after 3 years and 6 months my panoramic roof wouldn’t close after opening it one day. I called Jackson Toyota and they said after 3 years those parts in the roof are no longer under warranty (even though my car is under warranty) they expect me to pay $5000 + to get my roof working again on a car that has under 50,000 KM in perfect condition(minus my roof/night shade not working) I’m also convinced this is a manufactured defect on the car (as per 3rd party mechanic because Toyota techs couldn’t even guarantee closing my roof manually they said they would “Try” for $150 an hour) so if you got a Camry too, I’m almost certain it will happen to you after 3 years of having the vehicle. (So make sure you complain when it does happen and DON’T pay $5000+) The employee named “Kelly” (who is a guy lol and knows zero to NOTHING about customer service and how to speak to people professionally) REFUSED to help me and acted as if I did something wrong and it could NEVER be some type of manufacturing defect on there end. He continuously spoke over me when I was clearly calling for help to get my car fixed and he didn’t even try to help me and continued saying that “I don’t work for Toyota, I work for Jackson’s Toyota.” It seemed very odd how passionate he was to disassociate himself from Toyota. I would suggest, you hire people who want to be associated with your company considering it says Toyota on his and fellow employees work uniforms. Absolutely horrible person, that greatly tainted my experience with this wonderful company. Maybe next time, I’ll call for help and HOPEFULLY get a decent person who’s interested in helping paying customers resolve issues in a way that doesn’t include being rude. In the mean time, I’m looking around for lawyers to take legal action if Toyota does not repair my vehicle at there expense. I’m looking directly at my purchase agreement and know where does it say, certain things aren’t covered after 3 years. Very sketchy the way they’re doing business I must say.

Written By: Jezy M

July 28, 2023

I had to wait 8 months to get my new Rav 4 but this is just the way it is right now I get that and the wait only added to the excitement of getting a new car. Now I wont lie as I was annoyed when I was told I had to renegotiate my contract But my sales rep Lee and the general manager worked hard and gave me a very fair deal. I'm now the happy owner of a new Rav 4. Lee was a great gentleman to work with was anyone on the team I have had to deal with so far. I'm new to the dealership and I will be recommending it to any of my friends. Lee has followed up and always great at answering any of my questions. Thank you to all the team.

Written By: Elizabeth H

July 28, 2023

Andrew Black from Jackson's Toyota went above and beyond to provide an excellent purchase experience for my 2023 Toyota Corolla LE.

Written By: Anne M

July 28, 2023

This is the third vehicle that we’ve purchased via Jackson’s Toyota and we will continue to buy our cars from here. We worked with Eric and he was phenomenal. Always keeping us in the loop about wait times for our car (came in months earlier than expected!) Even after receiving our car, he reached out to see if we had any follow up questions (we did). He met with us to go over features of our new car and was so patient and kind. I strongly recommend working with him in the future.

Written By: Christine M

July 28, 2023

Highly recommend Jackson’s Toyota!! Great customer service and they were extremely helpful finding my wife the perfect car for her! She’s completely in love with it and every time she drives she finds new features that makes her experience with Toyota even better! We also highly recommend Matthew Mitchel who was really professional and patient to show us several car options and explained the pros and cons of each in regards to our needs!

Written By: Thyago L

July 28, 2023

recently had the pleasure of purchasing my new Corolla hybrid from Jackson Toyota, and I cannot express how impressed I am with their outstanding service. From start to finish, the entire buying process was a breeze, thanks to the exceptional assistance provided by sales representative Amir and financial manager Dinla. Amir was incredibly knowledgeable and patient throughout the entire experience. He took the time to understand my needs and preferences, guiding me through the various features and options available in the Corolla hybrid. Amir's friendly demeanor and willingness to answer all my questions made me feel confident in my decision. Moreover, I was fortunate to have Dinla handling the financial aspects of the purchase. She approached the process with the utmost professionalism and accuracy, making sure all the documents were handled efficiently. Dinla was transparent about the financing options and worked diligently to find the best deal that aligned with my budget. The entire staff at Jackson Toyota was friendly, creating a warm and welcoming atmosphere in the dealership. The teamwork and cooperation between Amir and Dinla were evident, ensuring a smooth and hassle-free transaction. I couldn't be happier with my new Corolla hybrid, and I owe it all to the remarkable service provided by Amir and Dinla. Their expertise and dedication made the entire car-buying process enjoyable and stress-free. I would highly recommend anyone in search of a new vehicle to visit Jackson Toyota and experience their exceptional customer service firsthand. Thank you, Amir and Dinla, for going above and beyond to make this experience truly memorable. I look forward to working with Jackson Toyota again in the future for all my automotive needs.

Written By: Fadi H

July 27, 2023

Written By: Michele W

July 25, 2023

My very first car I ever purchased and my experience with Jackson’s Toyota was excellent. The staff is very friendly and helpful. It was very nice to have Ramit and Rohit as my sales representatives. They kept me updated about my new car. Danielle was very knowledgeable and helped me with all the paper work. I will definitely recommend Jackson’s Toyota.

Written By: kunj p