Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3980 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Excellent
July 06, 2023
Everything was great. The service was excellent. The salesman kept me informed of any news regarding the delivery of the truck. Paper work was explained in detail. Once I purchased the truck the salesman went through all the different fitures the truck offered and even sink the phone for me. He even told me that in case I had any questions to contact him. Great work and service. Thanks: Rogelio Santana
Written By: ROGELIO
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July 06, 2023
Written By: Zander S
July 04, 2023
Jackson’s Toyota is the best dealership I have ever dealt with. They provide amazing customer service and support. They are professional, courteous, thoughtful and respectful. Andrew Black is exceptional. He answered all my questions, ran all the payment scenarios I asked for and was patient throughout the entire process. He provided updates all along the way keeping me informed of the process and timeline. I would highly recommend Jackson’s Toyota in Barrie.
Written By: Earle S
July 01, 2023
Stay away from this unprofessional joke of a dealership! First of all, I am a loyal Toyota customer where Belleville Toyota treated me like gold for many many years. I had a 2007 tundra for 12 years with no issues, hence the repeat business of my current top of the line 2019 tundra TRD PRO. I recently moved to Barrie and started servicing my tundra at Jackson Toyota with the extended care package. On May 31st 2022 I had a service 2 performed (which includes a thorough inspection of the brake pads, calipers and rotors) with 50187kms on the truck. The vehicle service inspection report indicates that all of the brakes were good. In September of 2022 (with only 2000 additional kilometers on the vehicle), I noticed a horrible metal on metal grinding sound when slowing to pull off of the highway after a long drive. I immediately pulled over to determine what was going on, and upon inspection of the right rear brake rotor, there was severe scoring. Comparing the right rear piston position to the left rear brake (where zero rotor scoring was present) I could immediately tell that the right piston was in MUCH farther in than the left one. Obviously the right rear brake caliper had seized. I cautiously continued the short distance home and could even hear the metal on metal sound without the brakes applied at very low speed. I called Jackson Toyota right away to make an appointment, brought it in on Sept 12 2022 with 52234kms on the truck and explained the entire story to service advisor Derrick Rausch. After waiting, he came out and expained that the caliper was not seized, and that it was just normal brake wear. I argued with him that that was impossible only on one side (something went horribly wrong), and that the front brakes typically wear first, and that I should not have to replace rotors with such low kilometers, especially when the previous inspection indicated that they were fine 2000kms prior. My previous 2007 Tundra didn't need rotors replaced until over 100,000kms I believe. He was adamant that it was normal wear and tear. Instead of making a scene, I approved replacement of the rear pads and rotors (which needed to be replaced now anyways), paid the $830 bill and left. I consulted Toyota Customer Service Canada because it was clearly a warranty issue in my opinion. They said to take it up with their (Jackson's) service manager. I Emailed him with the details, zero response for weeks. I attempted to get ahold of the dealerships GM and Emailed him. Same, zero response. Not even a single acknowledgement or attempt made to contact me! I would strongly suggest staying away from this unprofessional dealership since they CLEARLY have no intention of addressing any sort of serious situation!
Written By: PJ S
July 01, 2023
Written By: Darlene F
June 30, 2023
Very professional!!! Thank you Rohit Pal!
Written By: Darlene D
June 29, 2023
I had a great experience with the purchasing of my new Toyota Corolla Hatchback SE plus. Even though it took quite a while to arrive, it was so worth the wait. My sales rep Bill kept me up to date from start to finish with my car. I have been a loyal Toyota customer since I purchased my first Toyota in 1994. Dealing with my financial advisor Rick was very smooth and a painless process. He is very knowledgeable about all aspects of the vehicle financing process and also assisted my son with his first purchase of my 2019 Toyota Corolla Hatchback. It is always a pleasure dealing with my service advisor Derrick-always professional, and always willing to go the extra mile for me as a customer. Goes above and beyond. Makes me so happy to be a Jackson’s customer.
Written By: Rhonda W
Privacy Violated
June 28, 2023
Read my full review if you want to see how this dealership violated customer privacy. Check out other reviews it seems like many people are disappointed with the customer experience of this dealership. I would have loved to support local as I am from Barrie and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the Toyota factory making vehicles for over 30 years as a supervisor and we have had good experiences purchasing two vehicles at Jackson's Toyota before with this discount. We were TOLD in person 4 weeks ago that this letter was going to be accepted. When Andrew Black called me today he even told me the letter was accepted until I told him Anthony Casey said it wasn't. Clearly there is miscommunication among the sales team which impacts the experience of the customer negatively. How can this change in 4 weeks from accepting our discount to not accepting it? I get that inventory is low, but everything is done by "orders" at a dealership anyways. I am one customer that is asking for this on one specific vehicle, what difference does ONE order make. They did try to help and offer a discount, but it was pretty disappointing as a Toronto dealership was willing to offer me a better one when they said they couldn’t accept my employee discount… I also feel distressed because I feel gossiped about, a manager at Jackson’s Toyota called another dealership where I have an order asking if I indeed had an order with them, when I already told Jackson’s Toyota that I did. Why would I lie? I cried because I feel like my privacy has been violated. I already told them I wouldn’t order with them anyways because the discount wouldn’t be accepted and that I had an order already. A case with Toyota Canada Inc has been created and being taken seriously, followed up by management from Toyota Canada. We're all pretty disappointed that it is not being accepted and no longer plan on purchasing a vehicle here ever again or bring our vehicles here for service.
Written By: Joanna
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June 27, 2023
After my previous car got totalled, Jackson's Toyota helped me right away to get a new one. The customer service was excellent, they continuously gave me support and answered my questions whenever I asked them. Right now, car having been delivered, I can say that I am very happy I chose them.
Written By: Luis A
Hi Luis, Thank you for the rating.
June 27, 2023
Customer service is not a priority at this dealership.
Written By: Gage
