Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4391 Reviews
1305Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 17, 2024
The staff was great,friendly always have had great service here.
Written By: Doug W
Doug, thank you so much for your high rating!
February 17, 2024
Brett met us at the door and we walked out with our dream car. Highly recommend him and Sam in finance!
Written By: DELORES T
Delores, we really appreciate your positive review!
February 17, 2024
Very disappointing when it comes to transparency. We thought we were getting $8800 for our trade in, turns out we were getting $8000 with tax saving amount of $800. They told us we were getting $8800. We assumed that was just the amount for the trade in. Our mistake by not asking the question prior to signing the paper. The dealer also knew when we were talking trade in price we were talking trade in value with no tax savings. Next time we will be going through Barber Motors.
Written By: Jaklynn D
Hi Jaklynn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. That is the way that we explain trade values to customer - we break down every deal that way. There are some tax exempt customers, so that is how we explain it. If you would like to chat about this further, please reach out to us. Thank you!
February 17, 2024
I recently visited SMP Chevrolet for an oil change, and my overall experience was quite disappointing. The first time, they recommended a full service package for $2000, which I agreed to. However, on my second visit for a routine oil change, they insisted on a $3000 full service, claiming issues that were not present before. Prior to the second visit, my car was in good condition with no leaks, but suddenly they mentioned problems with various systems and pipes, which I found hard to believe. It became evident that they were not being truthful about the condition of my car. This experience has left me unsatisfied and distrustful of SMP Chevrolet's service. I won't be returning, and I would caution others to be wary of unnecessary service recommendations.
Written By: Ashay C
Hello Ashay, I have had the opportunity to review the details of your Service visits. I see during the visit last fall we completed a number of repairs on your vehicle as well as a full inspection and some requested maintenance, and the total invoice was just under $1,400. Recently, we installed a battery because the vehicle was not starting, completed a brake flush, and did some other testing as requested, and that invoice was just under $700. I apologize if the information we presented to you felt like overselling, but we are obligated to tell you what General Motors recommended maintenance entails, as well as what is wrong with your car. Perhaps we could have done a better job of reviewing immediate repairs required versus recommended maintenance. With a 10 year old car, it is not unusual to have to a do a little "catch up" with respect to maintenance, but it does not all have to be completed at once. It would be our pleasure to assist with prioritizing needed services, and budgeting. We hope you will give us another chance. If you would like to discuss, please feel free to contact me directly. Sincerely, Michael Kocsis, Assistant Service Manager.
February 17, 2024
Written By: Chance H
February 16, 2024
I recently had an experience where a part was not ordered by the parts department and put my car on hold for a day. However, Michael the assistant manager in the service department followed up with me. He was very apologetic and wanted to make things right. So he offered me a free oil change and I accepted. I am very pleased that he checked in with me. It was appreciated and it showed that they do care about their customers.Crystal in the service department was also really friendly and great to deal with. I will definitely have them service my vehicle next time! This is also where I bought my beauty of a Camaro from. I never ever want to get rid of it. I am extremely happy with my vehicle!
Written By: Renee S
Renee, we are very happy we could provide you with a positive experience!
February 15, 2024
Job well done,fair price, free shuttle. đź‘Ť
Written By: bob w
Bob, thank you for your kind words and this wonderful review!
February 15, 2024
I try not to be negative but I wasn’t impressed today, first off the girl who helped me should have known that with only 6500km on my car anything should be warranty, she wanted to charge me for them to look at my brakes that were squealing. It was all warranty work! NEXT the waiting room was anything but homey and inviting…the terrible music blasting was anything except relaxing and it was so cold in there that all the staff were Walking around with big downed filled winter coats…WTH!!! Not impressed!
Written By: tracy h
Hi Tracy, it appears we could have communicated better with respect to diagnosis of the brake noise, and help you understand why it is necessary to authorize diagnosis time. Although rare, sometimes even relatively new vehicles can have a concern which is not a factory defect, and therefore not under warranty. In the case of your 2 year old vehicle with low mileage for example, a stone was caught in the brakes and, because it did not leave the factory like that, the condition is not one that is covered by factory warranty. Nonetheless, we did look at your brakes without cost to you, and we are glad the concern is gone. Concerning the temperature in the dealership, it can get a little cooler in the store, especially when the wind is blowing. We have 4 overhead doors in the Service drive, 9 in the Service shop, one for the wash bay, one for Parts shipping and receiving, etc, and we all share the same air. Sometimes the heaters struggle to keep up when too many doors are open. When it is cold and we are very busy, it is hard to avoid, but we will try. Finally, music genre and volume is selected in a somewhat democratic manner, and as in any democracy not every decision is satisfactory for every person, and c'est la vie. We do appreciate constructive feedback and always like to hear from our customers. Please feel free to contact us directly with any concerns or comments, and we will surely do our best to ensure a positive experience.
February 14, 2024
Written By: Jennifer B
Jennifer, thank you for the high star rating!
February 13, 2024
Had a 1:00 oil change drove home at 2:00 people were helpful
Written By: Dewaine B
Dewaine, we are glad we could help!
