Murray Hyundai

Hi Taiwo. Thank you for taking the time to leave us your review and for the 5 stars! We are very glad to hear of your experience with us and we hope you enjoy your Santa Fe XL for many more years to come.

Thank you for the 5 stars!!

Good morning Mr. Singh. We take our customer comments and feedback very seriously. That being said we would like to take this opportunity to address your comments. You had called us on July 6th stating that your Sonata was making a ticking noise. We accommodated you as quickly as we could and scheduled your appointment for July 9th. You made the decision to drop your vehicle off with us that evening using our key drop box. You and another gentleman came to the dealership the next day on July 7th and were advised that the Service Advisor was busy with another customer but she would come speak with you as soon as she became available. You and the other gentleman decided to wait in our lounge. After a while you both left and then returned and our Service Advisor was able to make time to speak with you. You stated to her that you wanted your vehicle to be looked at immediately and were told that unfortunately that would not be possible and that we would be able to look at it during your scheduled appointment on July 9th. You also stated that you wanted a new engine because you believed it was covered under a recall and that Hyundai Customer Relations (HCR) told you it would be covered. We cannot speak to what was told to you by HCR, but both Hyundai Canada and our standard procedure is to perform a diagnostic on a vehicle and then submit the results to Hyundai Canada. You were told that because your vehicle was off warranty that the diagnostic fee would be $280 (which, by the way, may have been waived if it was determined that your vehicle’s issue was covered by Hyundai Canada), to which you stated that when you spoke with someone here earlier they told you it would be $150, but unfortunately you were unable to tell us who you spoke with. We do not know who you spoke to that would have told you this. You had then asked for a courtesy car and unfortunately, until we have determined what is wrong with your vehicle, we are unable to provide a courtesy vehicle, but we did offer the option of a rental car, at our preferred rate, in the meantime. At this time you and the gentleman that was with you decided to leave. You then returned and again spoke with our Service Advisor where you started accusing her of putting metal shavings in your engine. She was made to feel uncomfortable with the accusatory and confrontational nature of your demeanor at this point and also uncomfortable with the fact that you were not respecting the protective plexiglass barrier or safe social distancing while conversing with her. You were told the same facts that were discussed with you previously and when our Service Manager included himself in the dialog you and the gentleman you were with stated that you would take your vehicle to your private mechanic to have the work done. You were advised at this point that a private mechanic would not be able to perform any recall work on your vehicle. You made the decision to take your vehicle and leave despite this advice.

Good morning Mr. Singh. We take our customer comments and feedback very seriously. That being said we would like to take this opportunity to address your comments. You had called us on July 6th stating that your Sonata was making a ticking noise. We accommodated you as quickly as we could and scheduled your appointment for July 9th. You made the decision to drop your vehicle off with us that evening using our key drop box. You and another gentleman came to the dealership the next day on July 7th and were advised that the Service Advisor was busy with another customer but she would come speak with you as soon as she became available. You and the other gentleman decided to wait in our lounge. After a while you both left and then returned and our Service Advisor was able to make time to speak with you. You stated to her that you wanted your vehicle to be looked at immediately and were told that unfortunately that would not be possible and that we would be able to look at it during your scheduled appointment on July 9th. You also stated that you wanted a new engine because you believed it was covered under a recall and that Hyundai Customer Relations (HCR) told you it would be covered. We cannot speak to what was told to you by HCR, but both Hyundai Canada and our standard procedure is to perform a diagnostic on a vehicle and then submit the results to Hyundai Canada. You were told that because your vehicle was off warranty that the diagnostic fee would be $280 (which, by the way, may have been waived if it was determined that your vehicle’s issue was covered by Hyundai Canada), to which you stated that when you spoke with someone here earlier they told you it would be $150, but unfortunately you were unable to tell us who you spoke with. We do not know who you spoke to that would have told you this. You had then asked for a courtesy car and unfortunately, until we have determined what is wrong with your vehicle, we are unable to provide a courtesy vehicle, but we did offer the option of a rental car, at our preferred rate, in the meantime. At this time you and the gentleman that was with you decided to leave. You then returned and again spoke with our Service Advisor where you started accusing her of putting metal shavings in your engine. She was made to feel uncomfortable with the accusatory and confrontational nature of your demeanor at this point and also uncomfortable with the fact that you were not respecting the protective plexiglass barrier or safe social distancing while conversing with her. You were told the same facts that were discussed with you previously and when our Service Manager included himself in the dialog you and the gentleman you were with stated that you would take your vehicle to your private mechanic to have the work done. You were advised at this point that a private mechanic would not be able to perform any recall work on your vehicle. You made the decision to take your vehicle and leave despite this advice.

Good morning Arora. We take our customer feedback and comments very seriously. Unfortunately we do not have any record of you in our system. Would you mind sharing with us the nature of your visit and what caused you to feel the way you do? Thank you.

Good morning Arora. We take our customer feedback and comments very seriously. Unfortunately we do not have any record of you in our system. Would you mind sharing with us the nature of your visit and what caused you to feel the way you do? Thank you.

Thanks for taking the time leave us a review Gordon. We know how valuable people's time is, so please know how much we appreciate your feedback. Take care and we look forward to seeing you soon.

Good afternoon Amritpal, Where we empathize with your frustrations, we find your review and comments unfair, to say the least, given our many attempts to rectify the situation. Our General Manager has proposed a few different options in hopes of satisfying you, the most recent being three months ago when he offered you a set of winter tires and alloy wheels as an act of goodwill, to which you gave no reply. Our General Manager has been making every attempt to resolve this with you, but unfortunately, your demands have been most unrealistic. We would like to work with you to reach a mutually agreeable resolution to this matter. Please contact our General Manager at 204-269-5555 if you would like to discuss this further.

Good afternoon Amritpal, Where we empathize with your frustrations, we find your review and comments unfair, to say the least, given our many attempts to rectify the situation. Our General Manager has proposed a few different options in hopes of satisfying you, the most recent being three months ago when he offered you a set of winter tires and alloy wheels as an act of goodwill, to which you gave no reply. Our General Manager has been making every attempt to resolve this with you, but unfortunately, your demands have been most unrealistic. We would like to work with you to reach a mutually agreeable resolution to this matter. Please contact our General Manager at 204-269-5555 if you would like to discuss this further.