Murray Hyundai

I was disappointed in both the dealership and the warranty company.

September 01, 2020

After double checking the heater/air conditioner fan for a ticking noise (initially I was told there were leaves and debris built up that they cleaned out and charged me a diagnostic fee for), they later identified an issue that they submitted to the warranty company and it was confirmed to be covered. I didn't like that they didn't automatically refund me the diagnostic charge, which would have also been covered under the warranty. I had to ask for it a few times, finally leaving a message on the service manager's voicemail. I also didn't like that the warranty company said they would cover the cost of the repair, but I had to wait till the ticking noise was happening on all levels of the fan. If the problem was identified, and the warranty says it is covered, it doesn't make sense to me to "wait till it's worse". I am guessing the reason the dealership didn't automatically refund me the diagnostic charge was because the warranty company did not want to pay for the repair at that time. But bringing the car in a second time to do the repair would not require a diagnostic service, as the problem would have already been identified. Which means I would have paid that charge on the previous visit but not been reimbursed. In future, I will just take my vehicle to somewhere closer to me, rather than go out of my way to take it back to the dealership (15 km each way) just to save $50 on the warranty deductible. They don't have shuttle service anyway due to COVID, so I would be forced to rent a vehicle. Even them paying $10 towards the rental, doesn't fully cover the cost of it, plus the gas I have to pay for the rental vehicle.

Written By: CONNIE