Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3922 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 26, 2025
I purchased a Toyota Tundra Capstone from Jackson's Toyota in the middle of February 2025. Together with the truck, I bought the Michelin winter tires and appropriate rims, as advised by the sales person, Matt. The dealership installed the tires before I picked the car up. Several days after getting the car, I noticed the TPWS "malfunction" message and scheduled an appointment with the service department, to be told that the tires in fact don't have pressure sensors in them, and that adding those will take another service appointment and ~500CAD. I really wish I'd be informed of this before making the tires decision - I bought everything together at the offical Toyota dealer, thinking that the dealership wouldn't sell products which render Toyota's safety feature, TPWS, inoperable.
Written By: Pavel V
Thank you for sharing your feedback with us, and I’m truly sorry to hear about your experience with the tires and the TPWS system. I can completely understand how frustrating this situation must be, especially after purchasing everything through our dealership with the expectation that the items would be fully compatible and functional. Your concerns regarding the lack of pressure sensors in the tires and the additional cost for installation are completely valid. We certainly strive to provide clear and accurate information during the purchasing process, and I sincerely apologize for the oversight in not fully explaining the implications of the tire and rim selection, particularly with regard to the TPWS system. This is not the level of service we aim to provide, and we understand how disappointing this situation can be. I want to assure you that your feedback is taken seriously, and we will address this with our sales and service teams to ensure better communication in the future. In the meantime, I’d like to make things right for you. Please let us know if there is anything we can do to assist with the additional service appointment or if there are other options we can explore to remedy this issue. Once again, I sincerely apologize for the inconvenience and appreciate you bringing this matter to our attention. We value your business and are committed to ensuring your Toyota Tundra experience is as smooth and satisfying as possible.
February 26, 2025
Would highly recommend Dmitri for being flexible and giving thoughtful and professional recommendations. Overall very happy with his service.
Written By: Maria Z
Thank you so much, Maria! We're glad to hear you had a positive experience and are happy with the service. We always strive to provide thoughtful and professional recommendations to our customers. Thank you, Jackson's Toyota. 🚗😊
February 26, 2025
Dimitri was very helpful. We got 3rd car with him. Very professional and goes above and beyond to help his customers during and after purchase.
Written By: Big B
Thank you so much Big! We’re thrilled to hear you had another great experience with us. Providing professional and helpful service is always our priority, both during and after your purchase. Thank you, Jackson's Toyota. 🚗😊
February 25, 2025
We made an appointment to see a Toyota Tacoma. they had already sold the truck and did not tell us. there is a lack of comunication. (this was in june of 2021) so things could have changed still not happy
Written By: Owen C
February 20, 2025
Dmitry thank you for service !
Written By: Sergii S
Thank you, Sergii! We're glad to hear you received great service. Thank you, Jackson's Toyota. 🚗😊
February 19, 2025
I bought my 2023 Toyota Corolla in late December so I've had it for almost 2 months now, and I love it! My salesperson Chris was wonderful helping me choose my next pre-owned vehicle. Chris truly goes above and beyond, and made sure I was comfortable with the entire purchase process. I know I got a fair deal and a great car. I will definitely be back to Jacksons Toyota!
Written By: Heidi M
Thank you so much, Heidi! We're so happy to hear you're loving your 2023 Toyota Corolla. It's great to know that you felt comfortable and well taken care of throughout the entire process. We look forward to seeing you again! Thank you, Jackson's Toyota. 🚗😊
February 15, 2025
I’ve had an excellent experience with Lucy! Throughout the process, she was patient and answered all my questions. She also assisted me with the paper work and ensuring everything was clear. Thanks to her, I got the perfect car. I definitely recommend her!!
Written By: Asieh K
Thanks for the kind words! Enjoy your new car!
February 14, 2025
Want to take this opportunity to thank Dennis H of the parts department for providing excellent service.
Written By: l r
Appreciate your kind words! Dennis was happy to help!
February 13, 2025
Great Experience! Hats off to Chris Humby for a professional sales experience. Everything that was promised was delivered and the new vehicle was spotless on delivery.
Written By: Craig M
Thanks for the shoutout! Glad everything was delivered as promised!
February 13, 2025
Dmitri was very profecional and helpfull!
Written By: Vlad K
Hi Vlad, thanks for your review.
