Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3972 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 05, 2025
I would give zero stars if I could. I asked for a quote to have my struts repaired or swapped for new ones and they can't even reply with a quick quote. I followed up they said the service guy hasn't gotten back to them with a number..... it's been over a week since I last inquired about my QUOTE. Take your business to a actual shop that cares about there customers
Written By: Meghan
“We’re very sorry to hear that you didn’t receive a response to your suspension repair quote request. Providing same-day quotes is part of our standard process in the parts and service departments, and we sincerely apologize if we missed the mark. To help us investigate what went wrong and ensure it doesn’t happen again, could you please provide your contact information or reach out to jfraser@jacksontoyota.com? We’d appreciate the opportunity to make things right!”
May 05, 2025
Never go there for a diagnostic... man they are a rip off and they have the audacity to tell me nothing is wrong after I specifically told them what I am feeling with the car is not normal , unless its normal for them lol....please take ur vechicle somewhere else and save ur time and money . Don't get me started with the sales guy experience lol
Written By: Saurabh B
Thank you for bringing your concerns to our attention. We understand how frustrating it can be when a vehicle doesn't feel quite right—and we know that you know your car best. After a thorough inspection, our factory-trained technician was not able to duplicate the issue you described, and at this time, the transmission is operating within normal parameters. That said, we take your feedback seriously. If the issue persists or worsens, we encourage you to bring the vehicle back so we can reassess it—your safety and peace of mind are our priority. Please don’t hesitate to contact us directly if you’d like to discuss this further.
May 03, 2025
I had an extremely disappointing experience with the Toyota Barrie service department. After bringing in my brand-new car for just its second service, they recorded the mileage incorrectly—an error that caused serious problems when I tried to sell the vehicle. This kind of mistake is unacceptable and shows a complete lack of professionalism and attention to detail. What’s worse, they made no real effort to resolve the issue or provide any form of customer satisfaction. I trusted this dealership with my vehicle, but they proved to be completely unreliable. If there were an option to give zero stars, I absolutely would. Even one star is far too generous for the kind of careless service I received. Avoid this service center if you’re looking for honest, trustworthy, and competent service—because you won’t find it here.
Written By: Fulya S
Thank you for taking the time to share your experience. As mentioned in our previous communications, we acknowledge and sincerely apologize for the mileage recording error. We understand how serious this issue is—particularly when it impacts something as important as the sale of your vehicle. This does not reflect the level of service we strive to provide. Your feedback has made it clear that we fell short, and we deeply regret the frustration and inconvenience this has caused. While we have corrected the error in our internal records, we unfortunately do not have the ability to make changes to Carfax reports, as we previously explained. We appreciate you bringing this matter to our attention and allowing us the opportunity to address it. Sincerely, Will Mercer Service Manager 705-726-0288 x238
May 02, 2025
It was great, thanks for everything
Written By: Shabnam M
Thank you for the feedback.
May 01, 2025
⭐️⭐️⭐️⭐️⭐️ I recently purchased a car from Jackson Toyota, and I am very happy with the experience! From start to finish, the service was exceptional. A special shout-out to Dmitry, my salesman, who was incredibly kind and attentive. He guided me through every step of the process, ensuring I understood all my options and felt comfortable with my decisions. Dmitry was always available to answer my questions and kept in touch throughout the entire buying process, making it seamless and stress-free. If you’re looking for a car, I highly recommend visiting Jackson Toyota and asking for Dmitry. You won’t be disappointed!
Written By: Ashu N
Hi Ashu, Congratulations on your new car !
April 26, 2025
I was not treated respectfully by either the service advisor or the service manager when I was advised by Toyota to go to this dealership over a possible safety/warranty issue while I was in the area (not my regular dealership).
Written By: Barbara Y
Thank you for reaching out and sharing your experience. I’m truly sorry to hear that you did not feel respected during your visit—especially considering you were acting on Toyota’s advice regarding a potential safety or warranty concern. Respectful and attentive service is something we value highly, and I regret that you felt this was not reflected in your interaction with our team. After inspecting your vehicle, our technicians found no issue related to the concern that was raised. You mentioned a third-party shop had indicated a possible unsafe condition, but our inspection revealed no such finding. Additionally, we confirmed that the recall work in question was previously completed properly by another Toyota dealership, and there was no evidence of any unresolved issue. When you later returned requesting another diagnosis be performed, we advised that if you were not satisfied with our diagnosis, you may wish to seek a second opinion or consult the dealership that originally performed the recall. While we stand by the thoroughness of our assessment, we always encourage customers to follow up on any lingering concerns to ensure peace of mind. That said, I regret if any part of our communication came across as dismissive or disrespectful. If there’s anything further, you’d like to discuss, I’d be happy to speak with you directly. Sincerely, Will Mercer Service Manager 705-726-0288 x238
April 25, 2025
Jackson's Toyota is the place to go when looking for a new or pre-owned vehicle! Everyone is very friendly, helpful and knowledgeable. It is refreshing to walk into a place where you can tell everyone enjoys their job. My husband and I were looking for a preowned vehicle and we were in great hands. Chris was very professional, had all the answers to our questions and was amazing to deal with. Thank you for a wonderful experience. I love my Toyota RAV 4! I will definitely recommend Jackson's Toyota to friends and family.
Written By: Kayla B
Hi Kayla, Thank you for the review. Have a great day !
April 23, 2025
Extremely Disappointed After Years of Loyalty I purchased a 2022 Tundra TRD Pro from Jackson’s Toyota—a truck well over $100,000—and it’s not my first vehicle from this dealership. Unfortunately, it will be my last. From the start, the truck had serious front-end issues that took nearly eight months to resolve. On top of that, it’s been subject to multiple recalls, including ones that pose a fire risk. Despite the seriousness of these issues, getting my truck in for service has been next to impossible. Every time I call, I’m told they’re too busy—whether it’s “winter tire season” or “summer tire season”—and appointments are booking out over a month in advance. Even worse, I’ve been waiting over two years for parts, with zero follow-up. I’ve called repeatedly and received no callbacks. I recently spoke with the service manager, who said he would look into everything, but I’m still waiting. Due to the ongoing issues and complete lack of customer service, I’ve canceled a new truck I had on order. After years of loyalty, this experience has been incredibly disappointing. If you’re considering buying a vehicle from Jackson’s Toyota, I strongly recommend thinking twice.
Written By: jeff r
Hi there, Apologies for your experience but we can’t seem to find your name in our data base. Please reach out to me directly, so we can take a look into this. Thank you Will Mercer Service Manager 705-726-0288 x238
April 17, 2025
Thanks to Lucy for helping me with the purchase of my Corolla!
Written By: Riley P
Hi Riley, Congratulations on your new Corolla!
April 16, 2025
After calling dozens of different dealerships i found jackson toyota, now I was not in the market for a new vehicle as I had just purchased one. But I was in search of a very hard to find accessory. That's where jackson toyota cane into play. I found Mr Marty in sales, amd what a breath of fresh air this was... he was so nice and eager to help me find what I needed. And even after moving up the chain to the sales manager Jonathan he was suck a nice guy and helped more than I could ever ask for! Thanks again guys the new Intake is beautiful and exactly what i wanted. So if you are in need of anything OEM for your toyota look no further these guys will step up to the plate!!!
Written By: Backwoodz.
Hi there, Thank you for the review. Have a great day !
