Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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its taking ro long to hear back
March 03, 2018
to start the process was excellent service but the time too hear back about the claim is rather long. we still have not heard anything back
Written By: GEOFFERY
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View ProfileDisappointed
March 03, 2018
I contacted my service advisor by text the day after getting the oil change. No response from her! I know it is important for you especially since you are inagurating a new building. The wash was terrible! The rear hatch support was replaced under warranty and the rear hatch was filthy on the outside! The mirrors were streaked and didn't look like they had been washed at all. I'm not sure if you just run it through a machine or hand wash the cars. When I bring my car in for service I expect a hand wash. I can run it through a machine any day! Next, I was given an inspection report attached to the invoice. When I was given the invoice no one bothered to go over this with me and because the invoice was for $0.00 I didn't even see it until after I got home. The inspection report indicated that the front and rear brake pads needed attention. When I got home I checked and there is more than 90% left on the pads. It noted that the chassis splash guard was broken and ripped from a speed bump, "road hazard". There is no marks or evidence of this anywhere under the car. Finally it said that the cabin air filter needed attention. Which I agree with but I have no idea what this costs because nothing was mentioned. Don't get me wrong, I think your service advisor did a great job communicating with me while the car was in the shop and the work was completed exactly as it should have been. You are missing opertunities if your service advisor isn't going over the work orders or the inspection sheets with the customer and it really surprised me that you would have done that! Also there has to be better quality control with the wash jobs. Sometimes it's not the first but the last impression that makes the difference.
Written By: HARRIS
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View Profile3.5 out of 5
March 02, 2018
I dropped my vehicle off for the d's so it could be looked at for issues with it starting. Making the appointment was easy as was check in at 745am. Unfortunately there must have been an issue that day with shuttle drivers. I waited a little more than an hour for a ride and was late to work. Ultimately at the end of the day no problem could be found by the mechanics or engineers with my vehicle however they did provide some tips or suggestions if it happens again. This time I'd rate a 3.5 . Although I do understand may be there is still some kinks to be worked out with moving the business recently.
Written By: E
Thanks for your review E A! We apologize for you ending up late for work. We were experiencing a shuttle driver shortage during this past visit as we had a couple of drivers come down with the flu. We typically have 2 shuttle driver with a backup on standby. Regards, Oxford Dodge Client Services
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View ProfileHead light alignment issues
March 01, 2018
Courtesy driver was great, and the mechanic explained afterwards the details of his analysis of his process in determining the outcome of his diagnosis.
Written By: FRED
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View ProfileGreat staff and great new facility...seemless.
March 01, 2018
I had electrical repairs and a back up camera installed. The service tech and advisor were very helpful and explained everything that was happening along the way. The texts from the advisor (Michelle Kolecki) were excellent. Overall, an excellent experience.
Written By: JAY
Thanks Jay for the great review! We're happy to hear that we could repair your back up camera while keeping you informed. We look forward to seeing you in the future for maintenance on your vehicle. Regards, Oxford Dodge Client Services
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March 01, 2018
Great service. Pretty quick considering how busy it was at the time. I love that they never try to sell you something you don’t need. No BS
Written By: Todd K
February 28, 2018
Written By: Patricia H
Always great service and Craig is very helpfull letting you know all options.
February 28, 2018
Oxford Dodge has always supplied great service from sales to after sales support. My wife and myself are very pleased with the over all experience dealing with Oxford Dodge over the years.
Written By: ROBERT
Hello Robert and thanks for the review! We are always happy to hear that our customers are pleased with their interactions with us. See you in the future! Regards, Oxford Dodge Client Services
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First oil Change/Lub for my 2017 Caravan
February 27, 2018
I arrived in late morning. I was greeted with no line up(!) and a smiling, willing service person. With minimum discussion I was directed to the lounge (nice facility) while my vehicle was taken elsewhere. In short order the service man was back to give me a full report. My vehicle had been washed too. Great first impression. Thanks
Written By: RONALD
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View ProfileVery Disappointing First Experience!
February 23, 2018
Very poor communication! Took shuttle to Westmount Mall. Called for pickup information twice. I was left on hold for 20 minutes on call! Dealership continued to call the wrong telephone number. Love the new facility but was very frustrated with the experience. It is an hour drive for me to the dealership. What should have been a 1/2 day wait took 2 1/2 hours longer than necessary.
Written By: John
Hi John very sorry to hear, I will contact you directly.
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