Murray Chevrolet Winnipeg
1700 Waverley St , Winnipeg, MB, R3T 5V7
Member since February 19, 2015
1700 Waverley St Winnipeg MB R3T 5V7Overall Score
Murray Chevrolet Winnipeg2857 Reviews
2715Review Ratings Breakdown
Consumer Reviews
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Quick and easy.
July 28, 2017
I was there an hour before closing and found a vehicle in the first ten minute. Even though paper work went past closing time, I still received great service.
Written By: COLIN
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Great
July 28, 2017
Great explanation of service required in a way I could understand. Prompt, efficient, courteous customer service. My car was ready at the requested time.
Written By: BILL
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Great experience.
July 28, 2017
My experience was great. They were very considerate of my time and comfort. They even offered me a coffee. Hey we're quick and efficient.
Written By: EDWARD
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I have purchased my third Equinox from Teddy.
July 28, 2017
By this time Teddy knows what I am looking for in options. Updating my model is pretty easy and he is always happy and happy to help.
Written By: ANNE M
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Professional and concise
July 27, 2017
Repair to my air conditioning was done in a timely manner - only 2 weeks for diagnosis of problem, part order and repair. Jessica the service advisor kept me updated throughout the day. Shuttle drop-off and pick-up was quick and efficient.
Written By: ANNE-KAREN
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Very poor first impression and service from the financing department.
July 27, 2017
My initial impression of Murray Chevrolet was very poor. I had decided to visit Murray Chevrolet as my boyfriend had recently purchased his vehicle there and had a very positive experience. Upon entering the store I had no one greet me or direct me. After spending a good 20-30 minutes on the floor around the desk no one still acknowledged me. I decided to walk the lot as I had a good idea of what I wanted and wanted to see what you had that would fit my needs. Again after walking the lot no one approached me. I decided to return inside and as I did I held the door open for one of your sales man (Dan). I went directly to the sales desk where there were 3 or 4 salesmen working. I stood at the desk for a good 20 minutes (maybe even 30) and was only acknowledged once Dan came back inside and recognized me from having held the door open for him. He asked me if he could help me and I said I wanted to purchase a car. He was still with a customer but promised to be right with me as soon as he could (which is what I expected to hear upon entering the store). A comment I heard from one of the salesmen was quote " I just assumed she belonged to that man"... I was very upset to know that women are treated as possessions at Murray and still marginalized when it comes to purchasing a vehicle. I came in ready to spend thousands of dollars (literally) and that is how I was treated. Dan was great once he was able to help me! I also had some dissatisfaction with the financing office. I had provided all the information of what my bank was loaning me and at what rate. I also told the financing officer the number of years I wanted the financing to be (5) and the person insisted to go with longer. I was promised that my bank's rate would be beat with the longer than 5 year option. When I came in to pick up my vehicle, to my surprise the financing office did not beat my banks offer, not even close. I asked for a bill of sales so that I could go to my bank a get the loan finalized. The financing person refused to give me a bill of sales and instead insisted that she try again. After all this she did find a better financing option with 5 years as I had asked. This just meant that I had to wait an extra 2 days before I could actually get my vehicle which could have really been avoided had the financing person simply fully listened to what I was asking for with the information I provided. Over all I am happy with my vehicle (minus having gum still stuck in the handle). I wouldn't say that Murray Chevrolet made the purchase of my first vehicle a pleasant one. I do not think that I would recommend any female go to Murray Chevrolet to purchase a vehicle.
Written By: GABRIELLE
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On time
July 27, 2017
I had a new front grille replaced under the vehicle warranty, this work was done on time and done well
Written By: CRAIG
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Service visit was fine, everything else has changed my opinion of Murrays and Chev in General!
July 27, 2017
I have always enjoyed my service experience at Murrays, oil changes and regular maintenance. However the deceptive sales tactics, the unwillingness to take responsibility or accountability for a known problem with my vehicle, has changed my opinion of Murrays and GM in general. I am completely unsatisfied with the lack of resolution to my issue. My truck has not run properly since the day I test drove it, I was told it was an "adaptive" transmission, and it would change, well it didn't and I would not have purchased the truck had I known the way it operated would stay the way I identified, during my test drive. Deceptive Sales Tactics!!! I was offered a replacement deal, which would see me put out a lot more money for a lower model truck, because they had one on the lot they wanted to get rid of, not because it was a good deal for me, they had rebates on the truck offered by GM, it was advertised in the paper, and again the pressure, and the suggestion, this deal was time limited. Over all, not one Senior Manager ever contacted me, to attempt to resolve, I had a GM rep, that called weekly and eventually sent an offer of 2K off my next purchase, but for two months, I told her the same thing, to the same questions every week. Well I assure you, there will be no next purchase, not from me, nor my company, which is a shame. I have raved Murray's for years, and besides personal vehicles have purchased many a company vehicle from Murrays, until now. For the sake of a few dollars they clearly showed the importance of one customers opinion. All I wanted was to have the vehicle, I was told I purchased, I would have even taken a different vehicle, but to come out of pocket further, and be told "Well your truck has 14K on it now", I identified the issue on the test drive, I was told it would change, I brought it back on 4 separate occasions, and multiple times I came in just to discuss the problems. Very Very Disappointed!!!!! At first it was a GM issue, the truck has a problem and GM should have made it right, then when the dealership left me out in the cold, and tried to spin a new sales game on me, to get me to spend more money, while trying to make me feel like they were giving me a good deal, please. I work with trades people every day. Its a shame I don't have a better experience to share. If this survey was about Ryan in the service dept, he has always met me with a smile, and said what he could say, I feel bad for him, but I appreciate what he has to do every that. If this survey was about my overall experience, I noted there was no " NO STAR " option, otherwise I would have selected that. You really should redo the questions, they are way to vague, but I guess that makes it easier to sway the survey to favorable outcome?
Written By: JAKE
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Fast
July 27, 2017
Gave us a time and car was completed far before that time.. It was a pleasant experience.. Good job guys.
Written By: SALLY
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My experience with a repair was handled quickly and efficiently.
July 27, 2017
Rust on the roof was repaired at no expense to me. I was very pleased. I was also supplied with a rental car for the week at no cost to me. My experience with the dealership has always been positive.
Written By: PHYLLIS
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