Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1200 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 10, 2017
Recent purchase at Mark Motors was a delight. Jesse Carr assisted in negotiations and assured best deal was made. He is a very knowledgeable salesman with no pressure. The remaining sales team were polite and a breeze to deal with. I generally hate going to any dealership but actually look forward to first service date. Joe
Written By: Joe M
Hello Joe, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
October 05, 2017
Written By: Fumiko T
Hello Fumiko, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
October 05, 2017
Written By: Fumiko T
Hello Fumiko, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
Great service as always
September 30, 2017
Took in for regular service. Car was washed and available on time. The staff is always friendly and knowledgeable.
Written By: James
Hello James, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
Related Staff:
The Service Team at Audi Mark Motors of Ottawa
View ProfileExcellent buying experience!
September 28, 2017
The sales staff were all very attentive to what I was loving for in a new car. They were responsive in follow up questions I had. At the end of the day, I got exactly the what I was looking for - without hassle.
Written By: Mark
Hello Mark, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
Related Staff:
The Service Team at Audi Mark Motors of Ottawa
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September 28, 2017
Written By: Nicolas C
Hello Nicolas, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
pleasant and satisfactory
September 27, 2017
my first service appointment, the person who looked after me was very helpful and professional. The car was ready for pick up on time , I have no problem with it. The waiting area is nice even I did not have to wait much. The lady who booked the appointment for me on the phone was very helpful
Written By: Maha
Hello Maha, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
Related Staff:
The Service Team at Audi Mark Motors of Ottawa
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September 27, 2017
The Sales Manager, Paul, went out of his way to ensure I was a satisfied customer with my purchase, and to add, the service team were there when I had questions on the vehicle, great work, thank you
Written By: Richard L
Hello Richard, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
My experience was frustrating and inconsistent as at times I received great service and other times very poor service.
September 27, 2017
The salesperson, Richard Cross, was fantastic and always available. When I signed the lease papers in May 2017 I was told that the vehicle would likely be available in mid to late July even though the paperwork indicated a possible delivery date of the end of August. When I called mid-July for an update as to the timing of the vehicle and left a voice message, I received no response and had to follow up myself a week later. When I asked about possibly getting a loaner car for August until the car arrived, I had an email from someone indicating they needed to check with the sales manager and would get back to me shortly. Again, no one got back to me and I followed up a week later. The only person who ever got back to me on a timely basis was Richard Cross. The lack of service in the form of unresponsiveness from the sales office after signing the lease papers was disconcerting and I am still concerned about the level of service I will receive regarding servicing the vehicle during the three month lease period. I did have a positive experience with the person who walked me through the various features of the vehicle when I picked up the vehicle, though prior to that I was not provided appropriate information (VIN of vehicle) to arrange insurance and had to call your office while also on the phone with the insurance company and when I picked up the vehicle I did not have a void cheque with me as no one told me in advance to bring one.
Written By: Joshua
Hello Joshua, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
Related Staff:
The Service Team at Audi Mark Motors of Ottawa
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September 27, 2017
Written By: julia l
Hello Julia, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
