Empire Auto Group

July 14, 2022

Yet another update, got an ETR bill today for the day they delivered my vehicle. How nice to be charge for delivery without even telling me. I'm utterly disgusted with everything this dealership has done. Had my vehicle delivered this week. Really was not a pleasant experience. This is not the first time I've purchased at a car lot and I've never had the issues I had here. My car was delivered with paint spilled all over the trunk and splashes throughout the interior. If this was a previous work vehicle, fine. However I should have been aware. The pictures sent strategically did not show this. There is damage to the interior side of the trunk, rust under the doors and features listed by the agent are not available on my vehicle. Overall I am not happy with my purchase, I doubt this vehicle will last me the duration of the finance period. Lesson learned, I guess. Advice to future buyers, don't let them rush you into a purchase. Look the vehicle over VERY VERY carefully. Good luck. EDIT AFTER DEALER RESPONSE: clearly my legal name is not 'what secrets'. You guys know exactly which vehicle was delivered last week with paint spills all over it. Unless this is a common occurrence . I will edit my review with pictures tomorrow. EDIT WITH PICS- a few of the photos...paint, damage, torn interior, it appears my windshield has been replaced (bad re seal job), my driver window will not go up. Warning lights gping on and off the dash. I could go on all night. Currently my new vehicle (2017) is sitting in my driveway undrivable. I'm so glad I bought this. I hope you can read the sarcasm.

Written By: what s

June 28, 2022

Haig was fantastic at explaining how the vehicle was

Written By: Ben B

June 28, 2022

Would never recommend

Written By: SHAREN !

June 23, 2022

Our experience was absolutely amazing! Haig was a great help and so friendly. we are so excited about our new vehicle thank you so much empire auto

Written By: andrea m

June 22, 2022

The service provided by Deepak and Abishek was excellent. I was able to get the vehicle I want and I will recommend everyone to get a vehicle from Deepak as he is a very honest. Thank you for this amazing experience.

Written By: REINEL B

June 21, 2022

Written By: Amila

June 20, 2022

My partner and I have been with empire auto since Oct 2021. It was our first time buying from a dealership and we were a bit worried about what the experience would hold. After many discussions and conversations I was directed to Moe in Service who ultimately helped me with everything I needed and replaced all my worries with confidence. Thank you for your attentive services and I have given a 5 star rating.

Written By: Drea A

June 17, 2022

My experience was amazing. Arlene ensure everything was in place and that everything came true. Thank you for this amazing car and I would suggest individuals to this dealership.

Written By: RAZAN G

June 16, 2022

Though I didn't purchase a vehicle with these guys, as I was with a friend who did buy one, they were awesome. Super great customer service, very friendly and helpful! My friend and I are thrilled with her new purchase and I would definitely recommend coming here!

Written By: Mags M

June 16, 2022

Went to multiple dealerships in london and I have never been to a more professional and reasona le dealership to work with they got me financing at the best interest rate and cheap payments

Written By: Tufan K