Bank Street Mazda
2575 Bank St , Gloucester, ON, K1T 1M8
Member since June 15, 2017
2575 Bank St Gloucester ON K1T 1M8Overall Score
Bank Street Mazda2327 Reviews
177Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 19, 2020
Hello Mr Manager, I wanted to take this opportunity to tell you that you have very human employe in Houssein Ayache. Last Wednesday, I went to you dealership to bring my car for maintenance. My husband was following me to bring me back home. He came on his Bike. He stopped at the Petro-Canada near your garage. Unfortunately, the Bike was not starting anymore. He needed a boost. I asked Ayache if I could borrow some cables to boost the Bike. Ayache was very kind and insisted on going himself. He got the portable booster and a car and drove to the gas station to help my husband. He has a great personality, very courteous and polite! I just wanted to recognize and aknowledge that you have a very special employe! Thanks again Ayache!
Written By: Sophie C
Thank you so much for your 5-star review and very nice feedback Sophie! We will share this with the team to let them know to keep up the amazing work.
October 19, 2020
Hello Mr Manager, I wanted to take this opportunity to tell you that you have very human employe in Houssein Ayache. Last Wednesday, I went to you dealership to bring my car for maintenance. My husband was following me to bring me back home. He came on his Bike. He stopped at the Petro-Canada near your garage. Unfortunately, the Bike was not starting anymore. He needed a boost. I asked Ayache if I could borrow some cables to boost the Bike. Ayache was very kind and insisted on going himself. He got the portable booster and a car and drove to the gas station to help my husband. He has a great personality, very courteous and polite! I just wanted to recognize and aknowledge that you have a very special employe! Thanks again Ayache!
Written By: Sophie C
Thank you so much for your 5-star review and very nice feedback Sophie! We will share this with the team to let them know to keep up the amazing work.
October 15, 2020
Purchased a 2016 Mazda3 today with the help of Jimmy and Zein. Both very friendly and knowledgeable and made the experience great! Love my new car and will be back to buy another one day.
Written By: Kate B
Congratulations on your new vehicle Kate and thank you so much for the 5-star review. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
October 13, 2020
We had AMAZING service from Houssein Ayache throughout our entire buying experience. He was very knowledgeable and answered all our questions and was very personable, my husband and I very much enjoyed meeting him and I couldn't be happier to have found him to help me buy my CX5 . Every employee we dealt with at Bank st Mazda provided excellent service and I would definitely recommend them to anyone looking to buy a car!
Written By: Gen P
Congrats on your new vehicle, Gen! We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
October 13, 2020
We had AMAZING service from Houssein Ayache throughout our entire buying experience. He was very knowledgeable and answered all our questions and was very personable, my husband and I very much enjoyed meeting him and I couldn't be happier to have found him to help me buy my CX5 . Every employee we dealt with at Bank st Mazda provided excellent service and I would definitely recommend them to anyone looking to buy a car!
Written By: Gen P
Congrats on your new vehicle, Gen! We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
October 03, 2020
Written By: Louise G
Thanks for the 5-star review! We hope to see you again soon.
October 03, 2020
Written By: Louise G
Thanks for the 5-star review! We hope to see you again soon.
September 28, 2020
Written By: Pat
Hi Pat! We are very sorry to learn that you had a 1-star rating experience with us. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
Bank Street Dilawri Mazda: Unprofessional & No Business Ethics…a shame on Dilwari car family
September 25, 2020
This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager. On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires. After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it. On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead. I agreed with the salesman to take the white color instead. Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did. On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep. On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy. I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him. On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires. I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages. Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.
Written By: Ali
Related Staff:
September 20, 2020
I had an enjoyable experience buying my mazda-3 sport at this location, mainly due to dealing with Jimmy. Jimmy was very patient and available to answer all my questions and concerns. I did not feel any pressure from him to need to make a sale. He was able to accommodate everything I was looking for in a vehicle. He was very knowledgeable and pleasant to deal with. Definitely the person to see if you would like to purchase a vehicle!
Written By: Marielle B
Congratulations on your new vehicle Marielle! We are happy to know about your awesome experience of purchasing your new car with us and thanks for the 5-star review! We hope to see you again soon.
