Empire Auto Group

January 07, 2022

I dealt with deepak he was absolutely amazing and very experienced person, he helped me to buy my first car also he made everything easy for me to understand. Thank you deepak and Empire auto group

Written By: Akash D

January 05, 2022

Deepak was great to get us a vehicle for our family and doing as much as he can as a salesman. Maintenance needs to make improvements as our vehicle has some downfalls when we got it. We can only use one side of the stow n go, the a/c does not work when it was hot and still does not work, the wind sheild was cracked.... it took forever to get a part for the vehicle, and still dont have it worked on or fixed and for the distance to do the work now. A rental would be nice, while our car gets fixed. Maintenance hasn't called me back and won't fix the car they sold us. UPDATE! Please fix the car that you sold us! A/c is half fixed, leak in the anti freeze, didn't detail as promised, I asked for the brakes to be fixed, no fixed stow n go, which again you sold me a fixer upper, not a reliable vehicle for my family, and have requested a trade for this van, with no answer and a van with no issues. I noticed I'm not the only one upset

Written By: Cooky M

December 31, 2021

These guys know how to work a great deal!!! Tom was amazing in getting my 6 ft 4” husband in the vehicle that fit him and our budget. The Empire team gets 5 stars on our 2nd purchase with them. Thanks!!!

Written By: Rhonda J

December 30, 2021

Thanks for Empire Auto Group and team for helping me and my husband for getting us the best interest rate in our life we started with them financing our cars at 29.9% and after few cars we got our interest rate to 6.7% we are so happy with empire team for doing their best to get us to where we are today … anyone that want a an amazing interest rate go see them 1st ☝️☝️☝️🥰😍🙏

Written By: Sham S

December 29, 2021

Ozzy provided a great experience with buying my new vehicle. This is the second time I've gone thru Ozzy and both experiences were wonderful. Ozzy and the employees are kind and helpful every step of the way and had my car ready in 1 day. I would recommend going to Empire Auto Group

Written By: Tina E

December 23, 2021

If I could give zero stars I would! Absolute worst experience I’ve ever encountered at a dealership. It seemed great when purchasing the vehicle but once the transaction was made, it was completely downhill. Vehicle was delivered without promised issues, which were on purchase agreement, being addressed. After weeks of calling Camilo and Kareem and having promises made, which they did not follow through with, which was very unprofessional, then not returning phone calls, having to continually call just to be passed around, which was a complete joke. My vehicle ended up back at the dealership to finally have what was promised taken care of. Nothing I asked for was extra, it was exactly what was on purchase agreement when buying the vehicle. To pick up and carefully drive home as it was clunking, to find it to be unfit for the road for a 2 hr drive home as the tech forgot to bolt the transmission down, and again one of the repairs still not made and end up at a local shop. I cannot believe the utter disregard for attention to detail, and lack of customer service. Would not recommend to anyone. The worst!! In response: I highly recommend you review what you wrote before making such claims! Yes, those issues were eventually resolved, it was not going above and beyond to fix them as you state because they were in the purchase agreement and should have been done prior to delivering the vehicle in the first place, not having the vehicle back two more times and then us still having a local shop fix some of it. So it was not out of your own good will, it was part of the purchase, nothing more was asked. You state “You did not answer any of our calls or messages when we originally tried to reach out to you to help rectify any of the original issues” as the photos show, there are 25 calls made and only 2 incoming, seems like what your saying is in fact a lie doesn’t it? so In asking me to “Please tell the truth…..and you will not tolerate any lies that are claimed against us.” Again I think your pointing your finger at the wrong person! A review is just that, a person’s experience with a particular place, mine was truthful and you know that, it doesn’t mean all transactions go this way, but was how mine went! Your response in trying to smear my name simply makes you look worse.

Written By: A &

December 21, 2021

I loved the place a lot. I thought am not gonna a good car or a deal. However, The owner him self was amazing and he has done a great deal for me!! Monzer, Richard and the other guys were friendly and helpful too. really I would recommend it for everyone...

Written By: Moudy E

December 18, 2021

I’m so happy with Osman and Kareem they helped me get my 4th vehicle approved from 29.99% all the way down to 6.74%I highly recommend empire auto group and team to any car u need … thanks again empire auto group customer for life very happy🙏👏😻

Written By: Husam S

December 16, 2021

Amazing experience working with Nick and Dillon, got out of my van and into a truck! Would definitely recommend anyone to go see them 5 stars all around.

Written By: Mark M

December 11, 2021

This is my 3rd purchase from Empire Auto Group, bought two bmws and a Mercedes and always got APPROVED even though my credit wasn’t the greatest. I didn’t have good credit and they got me into cars that I love and that I will pass down to my children. THANK YOU EMPIRE AUTO GROUP. HIGHLY RECOMMEND. 😄

Written By: DELIVERex I