Wellington Motors
935 Woodlawn Road West , Guelph, ON, N1K 1B7
Member since March 05, 2018
935 Woodlawn Road West Guelph ON N1K 1B7Overall Score
Wellington Motors17 Reviews
4Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 20, 2018
They charged me over $130 for an oil change. That's absurd, and far higher than I've ever paid anywhere else. On top of that, they performed a maintenance inspection without even telling me and then told me I had to pay an additional $20 for it. Part of that inspection is to ensure the oil change indicator is reset/off. Yet when I got in the car the indicator was still on. Not a big deal since I know how to reset it, but it's still annoying. The inspection also lists checking tire pressure. Considering they "forgot" to reset the oil change indicator, I decided to double check my tire pressure once I got home. Sure enough, 3 of my tires were too low. Considering they only had my car for about 10-12 minutes, it's incredibly obvious that no such inspection was actually done. If they're going to charge people for services without the customer's permission, they could at least actually do the work they're charging for. Absolutely disgusting practices at this place, and I will never go there again.
Written By: Pork C
It sounds like the service you received based on your comments was not up to your or our expectations and if this be the case I do apologize. Obviously we can not review your situation based on the name attached to the review. Most vehicles use synthetic oil and this is the going price for this service. Having said that our Service Manager would like to review your concerns. As we can find no service history under "Pork Chopper" to contact you please reach out to our Service Manager pmcintyre@wellingtonmotors.com.
December 20, 2018
They charged me over $130 for an oil change. That's absurd, and far higher than I've ever paid anywhere else. On top of that, they performed a maintenance inspection without even telling me and then told me I had to pay an additional $20 for it. Part of that inspection is to ensure the oil change indicator is reset/off. Yet when I got in the car the indicator was still on. Not a big deal since I know how to reset it, but it's still annoying. The inspection also lists checking tire pressure. Considering they "forgot" to reset the oil change indicator, I decided to double check my tire pressure once I got home. Sure enough, 3 of my tires were too low. Considering they only had my car for about 10-12 minutes, it's incredibly obvious that no such inspection was actually done. If they're going to charge people for services without the customer's permission, they could at least actually do the work they're charging for. Absolutely disgusting practices at this place, and I will never go there again.
Written By: Pork C
It sounds like the service you received based on your comments was not up to your or our expectations and if this be the case I do apologize. Obviously we can not review your situation based on the name attached to the review. Most vehicles use synthetic oil and this is the going price for this service. Having said that our Service Manager would like to review your concerns. As we can find no service history under "Pork Chopper" to contact you please reach out to our Service Manager pmcintyre@wellingtonmotors.com.
December 20, 2018
Written By: Juan C
Thank you for the 5 Star Review Juan!
December 20, 2018
Written By: Juan C
Thank you for the 5 Star Review Juan!
December 17, 2018
I needed a part so went into guelph dealership asked for parts its Christmas and I needed it asap. The parts guy told me they dont sell or can't order the part to call California and order the part for my 2017 dodge ram that i bought at their dealership. So I call California and they told my I dont know why the dealership can't order it because the have an account and can 100 percent order me the part. So I called back the parts and I told the what California said and the still denied being able to do it . Well I called 3 other dealerships and they could all order me the part no problem at all so guelph Wellington dealer ship is useless and I give it 100 percent bad review and will never go there again. Thanks for the help and your awful Christmas spirit.
Written By: SETH P
Thank you for your query can you please provide any information as to the part you were looking for we would like to get to the bottom of this and prevent it from happening again..- Greg Anderson Parts Manager.
December 17, 2018
I needed a part so went into guelph dealership asked for parts its Christmas and I needed it asap. The parts guy told me they dont sell or can't order the part to call California and order the part for my 2017 dodge ram that i bought at their dealership. So I call California and they told my I dont know why the dealership can't order it because the have an account and can 100 percent order me the part. So I called back the parts and I told the what California said and the still denied being able to do it . Well I called 3 other dealerships and they could all order me the part no problem at all so guelph Wellington dealer ship is useless and I give it 100 percent bad review and will never go there again. Thanks for the help and your awful Christmas spirit.
Written By: SETH P
Thank you for your query can you please provide any information as to the part you were looking for we would like to get to the bottom of this and prevent it from happening again..- Greg Anderson Parts Manager.
December 12, 2018
Jerri was fantastic to us. No pressure at all, and always acting in our best interest. Would strongly recommend her to friends and family. The vehicle we purchased however, is another issue. But we will keep this review positive for Jerri-Ellen's benefit. Thank you.
Written By: David H
David, thank you for the five star review. I spoke to our service manager and they believe the GPS issue has been resolved. I apologize that you had an issue with your new Ram, the tech on these units is quite something. Hopefully we have it resolved.
December 12, 2018
Jerri was fantastic to us. No pressure at all, and always acting in our best interest. Would strongly recommend her to friends and family. The vehicle we purchased however, is another issue. But we will keep this review positive for Jerri-Ellen's benefit. Thank you.
Written By: David H
David, thank you for the five star review. I spoke to our service manager and they believe the GPS issue has been resolved. I apologize that you had an issue with your new Ram, the tech on these units is quite something. Hopefully we have it resolved.
December 12, 2018
Written By: Sarah M
Sarah, thank you for your 4 star review!
December 12, 2018
Written By: Sarah M
Sarah, thank you for your 4 star review!
