Wheaton Chevrolet
260 Albert St N , Regina, SK, S4R 3C1
Member since June 29, 2016
260 Albert St N Regina SK S4R 3C1Overall Score
Wheaton Chevrolet1872 Reviews
889Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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May 07, 2019
Service department is great.
Written By: Lawrence H
Thanks Lawrence, we try our best!
oil change
May 07, 2019
they got my vehicle in and out in a timely fashion the staff were helpful and great the day started out on a good note
Written By: RICHARD
Thanks for your review Richard!
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View ProfileTerrible service, staff does not communicate with each other or customer
May 07, 2019
. I just wanted to share our experience at Wheaton Chevrolet. I am hoping to save people the aggravation of dealing with this place. I'm sure you won't set foot in this place after you read this story. We bought a 2012 Chevy Orlando brand new. After 7 years we have only accumulated 70000kms. We noticed the car was consuming a larger than normal amount of oil. We recieved a mailout about a known issue with our particular engine and that there is special coverage to get the issue fixed even though warranty had expired. We brought the car in to Wheaton for the issue and were told that the major engine repair would be covered. We were told that we would likely want to order some parts that were not covered under this coverage because after this repair it's common for these parts to fail and if that were to happen after they would not cover the parts or the 800$ labour. They said the parts would be around 450$ and there would be no charge for labour because they were already working on the engine. By purchasing the parts now we would avoid labour costs. (If the parts fail BECAUSE of this repair shouldn't it be covered regardless?). I said whatever order the parts to avoid complications later. After 10 days of waiting for these parts we called to get an idea of when the parts would arrive. They said all the parts are in except for the pistons. They have 4 pistons in stock but are waiting for two more. Now I am not the most mechanically inclined guy. I have a hard time putting a bicycle together but even I know that a 2.4L engine is a 4 cylinder engine! Upon informing them of this which I should never have to do they just said hmm that's weird and asked if we wanted to book it in right away.....ummm yeah maybe. My question is how long were the other parts in and they were waiting for 2 pistons that they didnt need? We got it in and the day it was supposed to be done we were called and they said they had found 2 actuators that needed replacing. They weren't covered and that would cost 300$. I said so now this car is costing us 750$. They then said that everything is covered except this 300$ I said what about the 450$ for the other parts and they said they don't know anything about the parts that cost 450$. Lol. I did not press the issue because I'm fine with not paying the 450$. Whatever but talk about lack of communication! They go ahead and finish the repair. We pick up the car and after a short period of time the transmission is not shifting properly and an engine code pops up. I can't go any higher than 3rd gear so I limp it on back to Wheaton. They were good about providing a rental car because they were unable to look at it on the Saturday I brought it in. They were confident it would be minor and would look at it Monday. Monday we recieve a call that the issue was the wave plate in the transmission and I have 2 options. Put in a new transmission for 4100$ or rebulild the transmission for 3100$ minimum. Could be more depending on what they find in the transmission!!!! What! Bare in mind this vehicle has only 70000km on it. The dealership is always quick to lay the blame on Chevrolet and are not willing to help us with this repair. We will be towing our car from this dealership and taking it to a shop that knows that a 2.4 L engine has 4 cylinders not 6! That will be my first question when looking for a shop to fix this transmission. Lol. We will never deal with Wheaton Chevrolet again nor will we buy a GM product again as I have contacted GM about this issue and they are unwilling to stand behind their product at all. I will let anyone I have communication with to stay far away from Wheaton Chevrolet and GM products. The Warranty Administration Assistant, Jarred Jahnke lied right to my face when he said he's never in 19 years heard of this wave plate issue in this transmission. His own service advisor and service technician and numerous transmission technicians in town as well as the other Chevrolet dealership in town admitted it is a common issue with these transmissions. So either this service manager is a bold face liar or he doesn't know much about the product he's in charge of servicing. Either way is not professional and is not worth giving them your business. Take my advice and stay away.
Written By: CHAD
Chad, Sent you a message privately..
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View ProfileMy oil was changed
May 07, 2019
My oil was changed and I drank coffee while I waited. Now I am watching the counter of words until I reach at least 20.
Written By: GLORIA
Hah! Thanks for your business and the word counting!
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May 07, 2019
Written By: Danielle J
Danielle, Thanks for the great review!
May 06, 2019
Dana was fantastic to work with. No problems or issues, and answered all our questions with no hesitation. It was our shortest car purchase experience ever which is awesome itself!! I’d recommend Dana and Wheaton Chevrolet to anyone!
Written By: Sheldon F
Sheldon, Thanks for the great review!
May 06, 2019
Dana was fantastic to work with. No problems or issues, and answered all our questions with no hesitation. It was our shortest car purchase experience ever which is awesome itself!! I’d recommend Dana and Wheaton Chevrolet to anyone!
Written By: Sheldon F
Sheldon, Thanks for the great review!
May 06, 2019
Written By: Khoola H
Thanks Khoola! We sure do appreciate your continued business :)
May 06, 2019
Written By: Khoola H
Thanks Khoola! We sure do appreciate your continued business :)
Pleasant
May 06, 2019
Positive, the sales representative was helpful, accommodating and knowledgeable in the truck I purchased. I felt I got a fair price on trade in as well as the truck I bought.
Written By: Gordon
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