Bank Street Kia

July 10, 2024

i’ve left these people a voicemail many times regarding a recall letter i received in the mail & nobody has EVER called me back. such rude customer service. will not be coming to you thats for sure. go to the kia on West Hunt club you’ll receive better treatment there.

Written By: Zahraa S

June 29, 2024

Avoid this dealer with added fees! I recently had an unsatisfactory experience with DILAWRI Bank Street Kia when leasing a 2024 KIA Telluride SX Limited. Initially, they seemed promising, claiming "We have no dealership fees $0" via text message and phone. This contrasted favorably with my local dealer, who added unnecessary fees. However, the actual transaction was fraught with issues: 1. They made an error in my name on the initial agreement. 2. On the day of finalizing the deal, they significantly increased the vehicle price and estimated residual value without clear explanation. 3. The finance manager was reluctant to provide a printed copy of the agreement, insisting I view it on their monitor. 4. When I pointed out discrepancies, they claimed the initial agreement was void due to the name error. 5. When I considered backing out, they offered to refund my deposit by check rather than to my original payment card, which was inconvenient. 6. Most egregiously, despite verbal assurances of no dealer fees, they included a $599 admin fee, which I unfortunately missed in the initial agreement. While I eventually got the car, the experience left much to be desired. The lack of transparency, attempts to change agreed-upon terms, and inclusion of hidden fees were deeply disappointing. If you decide to do business with DILAWRI Bank Street Kia, be vigilant: - Insist on reviewing printed documents - Double-check all figures, especially comparing initial and final agreements - Verify your personal information is correct - Be wary of verbal promises that aren't reflected in writing While the 2024 KIA Telluride SX Limited is an excellent vehicle, the dealership's practices overshadowed what should have been an exciting purchase. Buyer beware!

Written By: Alex P

June 28, 2024

Thanks Kingsley for my new car, I appreciated all the hard work you put in, you never once gave me the run-around like others and were always straight up from the beginning. Thanks Sunny for everything as well, Bank Street KIA is the best dealership by far.

Written By: Wayne

June 28, 2024

Super friendly service, and everyone was very helpful! Michael Kingsley answered all of my questions and was very communicative throughout the whole process of buying my first car.

Written By: Chelsea

June 27, 2024

Very good service thanks you Michael Kingsley.

Written By: Michel S

June 26, 2024

(Translated by Google) Kingsley is a very good salesman he really helped me choose the car of my dreams don't hesitate to go see him thanks for the service man Kingsley is a very good salesman he really helped me choose the car of my dreams don't hesitate to go see him thanks for the service man (Original) Kingsley est un très bonne vendeur il m’as vraiment aidé à choisir la voiture de mes rêves n’hésite pas de partir le voir merci pour le service mec Kingsley is a very good salesman he really helped me choose the car of my dreams don't hesitate to go see him thanks for the service man

Written By: Sopra A

June 26, 2024

Thanks Younes.... it was great experience Came to see him, you will never regret

Written By: Soumia B

June 24, 2024

Buyer beware for sure. Bought an older Kia Soul in O tober

Written By: Shirley B

June 22, 2024

Had a great experience at Kia on Bank Street. Connor first greeted me when I walked through the door. I was interested in the Kia Selto’s and he answered all my questions efficiently.

Written By: Nicole M

June 21, 2024

I bought my first car here. Hussein was very accommodating and transparent throughout the process. I would definitely consider this dealership for future purchases!

Written By: Anne M