Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1514 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 30, 2019
Shawn was awesome, listened to what we needed and sold us the perfect car for our needs. And since this is our 5th car from them Id obviously be back
Written By: shorinshodan
Hey Shorinshodan, Thank you for your time and feedback, we really value you as a customer! It is great to hear that you felt supported by one of our valued employees - Shawn - who is dedicated to providing every customer with a high standard of service during their purchase experience. We are so pleased to hear that you found the perfect car for your needs, and your continued return means a lot to our Empire Family, while also demonstrating our continued commitment to exceptional customer service. If you need anything we are ready and waiting to help. Welcome to the Empire Auto Group Family!
December 19, 2019
Karaeem is very friendly. Attend customers right away and his promises are met. There is no disrespect. They are the number one place to go to. Thanks a lot. You guys rock!
Written By: John D
Hi John, Thank you for your feedback, we appreciate your time. We are really pleased to hear that Kareem was able to support you through your purchase, and that you received respectful and exceptional customer service. Kareem is a diligent and hard working member of the team who tries very hard to go above and beyond for his customers. If you ever need any further help, please do not hesitate to reach out and we will be happy to assist you. Welcome to the Empire Auto Group Family!
December 19, 2019
I recently entered into a contract with Empire and after 3 days I needed to cancel it. I called Nick Soufan, the manager and spoke to him and explained my situation. He worked with me and was able to cancel the contract. He also waived all the cancellation fees for me, which really means alot to me. I would recommend Empire Auto Group to my friends! Thank you Nick!
Written By: Mark C
Hi Mark, Thank you for your review and your time, we really appreciate all feedback! Nick will be so pleased to hear that you felt supported while working with him, and that you experienced exceptional service from our Empire Auto Group Family. If you ever need our assistance in the future, please reach out to us and we will be happy to help you in any way we possibly can. You are very welcome, from all of us at Empire Auto Group.
December 19, 2019
I recently entered into a contract with Empire and after 3 days I needed to cancel it. I called Nick Soufan, the manager and spoke to him and explained my situation. He worked with me and was able to cancel the contract. He also waived all the cancellation fees for me, which really means alot to me. I would recommend Empire Auto Group to my friends! Thank you Nick!
Written By: Mark C
Hi Mark, Thank you for your review and your time, we really appreciate all feedback! Nick will be so pleased to hear that you felt supported while working with him, and that you experienced exceptional service from our Empire Auto Group Family. If you ever need our assistance in the future, please reach out to us and we will be happy to help you in any way we possibly can. You are very welcome, from all of us at Empire Auto Group.
December 17, 2019
Visited Bryce at the Dundas East location, worked with him and Sam to find me the right vehicle and I couldn't be happier (Shawn was also very helpful on the finance end). These guys are invested in your interests right off the bat (building your credit, etc.). Never felt pressured, put me in a 2016 Infiniti QX50 with a clean Carproof, and I didn't even want to negotiate the price because they added so much value and peace of mind. I'm a sales guy which makes me a tough sell, but I was sold on working with Empire Auto because of how easy they were to deal with. Check em out
Written By: TJ W
Hi TJ, We were so glad to hear that you received exceptional customer service from Bryce and Shawn. They are valued members of the team, who work diligently to provide the best possible customer service. Furthermore, it is great to hear that you felt at ease with our team and found the perfect vehicle to suit your needs. If you ever have any questions please always feel welcome to reach out to the team, we will be happy to assist you in anyway we can! Welcome to the Empire Auto Group Family!
December 17, 2019
Written By: Sherwin B
Hi Sherwin, Thank you for your review. If you ever have any questions, please feel welcome to stop by our dealership, or contact the owner Nick, by phone: 519-659-0888.
December 14, 2019
Returning customer and had excellent customer service again Sam and Arlene where great. Sam worked hard to get me the vehicle we wanted.
Written By: Tammie C
Thank you for your review, we are very pleased that you continue to enjoy excellent customer service from our team. If you require further assistance, please always feel welcome to contact us and we will be happy to help you.
December 14, 2019
I have had a great experience every time I have been into Empire auto group Everyone is so polite and very helpful.
Written By: Ashley c
Hi Ashley, Thank you for your time and your review. We are so pleased that you have enjoyed a great experience with the Empire Auto Group. If you ever need any further assistance, please do not hesitate to contact us.
December 13, 2019
Nice place. Great staff
Written By: mayfair a
Hi Mayfair, Thank you for your feedback, we really appreciate your time. If you ever require further assistance, please feel welcome to come by our dealership, or call us. We will be happy to help!
December 12, 2019
Thanks to Osman Empire Auto, I now have a new car. Very easy process, friendly and genuinely caring team, and very good and clean car. Thanks Osman. You are one of a kind.
Written By: Kojo A
Hi Kojo, Firstly, thank you for the review and your time. We are so happy you found your experience with Osman to be an easy and friendly process. We really do care about each one of our customers, and it brings us great satisfaction to know that you left our dealership with a vehicle that suits your needs. if you ever need any further assistance, please reach out to us and we will be more than happy to support you. Welcome to the Empire Auto Group Family!
