St. Albert Dodge

May 18, 2021

Best experience at a dealership thanks to Chad. Highly recommend going to see Chad if you are in the market for a vehicle. Bought my first vehicle from a dealership today and it was hassle free and absolutely no pressure or hidden fees. Couldn't be more happy with my experience!

Written By: Makena W

May 18, 2021

If you might be in the market for some new wheels, come chat with Shane Osepchuk as this guy will hook you up. I showed up in my new 2019 Ford STX to order some parts for the 07 Jeep. Was not looking for a new truck at all, end of the day I was now in my brand new 2021 RAM 1500 Sporsmen lol Thanks again Shane Osepchuk for the great deal & fantastic service!!!!

Written By: burnner

May 15, 2021

The purchase of my new truck was awesome. From initial contact through to after the sale was final. Nice to see that your number isn’t forgot after you drive off the lot. 👍👍

Written By: Shaun S

May 14, 2021

Written By: Gern B

May 13, 2021

Written By: Ian F

May 13, 2021

Written By: Sheena

May 12, 2021

BUYER BEWARE! FCA Canada has left the CAMVAP program as of December 2020. If you're not familiar with it do your research. Any warranty dispute will have to be done out of your own pocket. I originally purchased my Jeep Wrangler from St. Albert Dodge in 2016. I recently had water enter my engine and took my Jeep into St. Albert Dodge to have it inspected after my mechanic believed the problem was a failed engine seal. My Jeep had 44,000km on it. I was still under my warranty so I had my Jeep towed to the dealership. First St. Albert Dodge and FCA Canada rejected my warranty coverage stating that it is null and void due to them not seeing my Jeep first (even though the issue was unknown at the time and I had the Jeep immediately towed to a licensed mechanic). I then did my research and found the CAMVAP program where I could submit a claim. Once I started the process St. Albert Dodge determined that it was not a manufacturers defect and took the position of blaming the issue on me. They claimed that water came in my air intake. The manufacturer and St. Albert Dodge worked together to create lies to get out of their legal obligation to their customers to uphold their warranty promises. The CAMVAP process took 7 months with multiple hearings. My Jeep was inspected by a third party all covered by CAMVAP. It was determined the issue was a failed rear main seal that is covered under warranty. It was very clear that St. Albert Dodge and FCA Canada were working together to get out of replacing my engine. I eventually won the case and the engine replacement was covered in full by the manufacturer and installed by St. Albert Dodge. I also had to fight for a new engine as the manufacturer claimed they had zero new engines in stock nation wide and a remanufactured engine was the only option. After I personally called dealerships around the country I was told this was not true. I submitted this information to the arbitrator and I was awarded a new engine replacement. Once again another lie from both the manufacturer and the dealership. I was without my Jeep for 7 months and had to fight for a rental vehicle during this process, while being told by St. Albert Dodge that their courtesy rentals were for paying customers. Their customer service is an absolute joke. I was given a "courtesy" rental from St. Albert Dodge for a total of 2 weeks out of 7 months. It wasn't until I called and emailed multiple times and contacted the general manager that I was given a budget rental vehicle for the last month of my wait. On top off all of this I was contacted by St. Albert Dodge and told my radiator fan also malfunctioned and they were unable to test the new engine replacement until I paid to have that replaced for over $900. I had no choice but to pay this fee to get my engine replacement finished. My advice to anyone looking to buy from this dealership is to go anywhere else. Also do some research on the CAMVAP program and what your options will be now that all Fiat, Chrysler, Dodge and Jeep vehicles are no longer eligible for this program. My experience was completely unacceptable and noone should be treated like this.

Written By: Blake C

May 10, 2021

I’ve bought two vehicles from St. Albert Dodge over the past three years (a new Ram 1500 and a used Grand Cherokee). The sales staff is excellent. During my most recent purchase, I dealt with Brayden Church and I would definitely recommend him. Unfortunately, after the sale, there was a hiccup with finance regarding the extended warranty I had purchased. After some back and forth, the sales manager, Jay Vantol, was able to help get everything sorted out. Update: While I was waiting for an oil change I had a great conversation with Ivan about everything from afrobeats to pickleball. He is a super interesting and nice dude looking to build his client list so don’t be afraid to ask for him if you’re vehicle shopping!

Written By: Zak R

May 10, 2021

First time bringing my Jeep here. Amazed at the warm reception. Left feeling secure even though waiting for part for recall. A true "customer comes first" dealer. Thanks to Monica for making my day.

Written By: Richard H