Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1498 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 13, 2019
thank you katie for our new van .
Written By: Bryan A
You're most welcome, Bryan! Welcome to the Empire Family!
Empire auto east
April 13, 2019
Katie Schulz was very professional at her job on getting us the vehicle we wanted I will recommend Katie and empire auto east to all my friends empire auto east rocks
Written By: Bryan
Hello Bryan! We're glad to hear you enjoyed your experience here at Empire Auto and that you were able to purchase the Dodge Grand Caravan you wanted! Welcome to the Empire family, we hope to see you and your friends in the future!
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April 11, 2019
Poor business practices, unethical, and an all around headache to deal with. Would not recommend.
Written By: cee k
Hey Corinne, Thank you for bringing this to our attention. We take all our reviews (good or bad) seriously, and would like the opportunity to make things right. We have tried to look up your information in our Database System, but can not seem to find your information. We will need some more information from you to conduct our own internal investigation, so please give our General Manager, Abe Jomaa, a call directly @ 519-670-8592 so we can address and resolve these concerns for you.
April 11, 2019
Poor business practices, unethical, and an all around headache to deal with. Would not recommend.
Written By: cee k
Hey Corinne, Thank you for bringing this to our attention. We take all our reviews (good or bad) seriously, and would like the opportunity to make things right. We have tried to look up your information in our Database System, but can not seem to find your information. We will need some more information from you to conduct our own internal investigation, so please give our General Manager, Abe Jomaa, a call directly @ 519-670-8592 so we can address and resolve these concerns for you.
April 11, 2019
Friendly service from Katie and other staff! Overall a great experience with this dealership.
Written By: Cody V
Thanks for the 5 stars, Cody! We're happy that Katie and the team provided you with a great experience! Welcome to the Empire Family!
April 05, 2019
These guys are amazing. Hass has gone above all others getting me the vehicle I wanted. Took a while and lot of work but would happily recommend him to everyone. If in market for vehicle go see him you wont be disappointed.
Written By: David B
Thanks, Dave! Our team always goes above and beyond for our customers, no matter what the situation. Enjoy the new ride, and welcome to the Empire Family!
April 04, 2019
Well big big mistake !! š¤ Please guys if you come to QuĆ©bec .. please dont by There ...
Written By: Vero S
You're most welcome! Enjoy the new ride, and don't forget about our Referral Program!
April 04, 2019
Well big big mistake !! š¤ Please guys if you come to QuĆ©bec .. please dont by There ...
Written By: Vero S
You're most welcome! Enjoy the new ride, and don't forget about our Referral Program!
April 03, 2019
I would leave half a star if I could, maybe its better to go into the dealership than do any kind of online/ phone inquires . The customer service was horrible , I was trying to help my parents navigate through this process in finding a vehicle. Not only did I have to call them something like 14 times during the 4 day process ...I could never get a straight answer...a couple times when I asked what the problem was with my parents ( who own properties and their rental incomes was never asked) the sales man Sam or Joe I popped between both apparently stated " What can I say , the people with the gold make the choices " ummm ok ??? An absolute waste of time , the following day I went to a dealership in Hamilton n tgey approved my parents on the spot , and took all the correct info ...I suppose my advice is , if you have any type of special financial circumstances ( my parents own n rent 3 properties) do not go to these guys .....
Written By: Vix T
Hey Vix, Thank you for your review. Iām sorry to hear you had such a frustrating experience, we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Weāre normally known for our exceptional attention to detail and our ability to finance special circumstance situations , and we regret that we missed the mark. If you'd like to discuss this issue further, please contact our customer care associate, Bobbi Mahon at 519-659-0888. Best wishes.
April 03, 2019
I would leave half a star if I could, maybe its better to go into the dealership than do any kind of online/ phone inquires . The customer service was horrible , I was trying to help my parents navigate through this process in finding a vehicle. Not only did I have to call them something like 14 times during the 4 day process ...I could never get a straight answer...a couple times when I asked what the problem was with my parents ( who own properties and their rental incomes was never asked) the sales man Sam or Joe I popped between both apparently stated " What can I say , the people with the gold make the choices " ummm ok ??? An absolute waste of time , the following day I went to a dealership in Hamilton n tgey approved my parents on the spot , and took all the correct info ...I suppose my advice is , if you have any type of special financial circumstances ( my parents own n rent 3 properties) do not go to these guys .....
Written By: Vix T
Hey Vix, Thank you for your review. Iām sorry to hear you had such a frustrating experience, we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Weāre normally known for our exceptional attention to detail and our ability to finance special circumstance situations , and we regret that we missed the mark. If you'd like to discuss this issue further, please contact our customer care associate, Bobbi Mahon at 519-659-0888. Best wishes.
