+15197533168 https://d1hgj0yy0rp5w9.cloudfront.net/tmp/2015/07/07/f3a144f46f8ef2f23c2acec7a69eeda1/5f93f983524def3dca464469d2cf9f3e.jpg

Brantford Honda

378 King George Rd , Brantford, ON, N3T5L8

Member since March 28, 2014

378 King George Rd Brantford ON N3T5L8

Overall Score

4.6

Brantford Honda

2475 Reviews

1293
Brantford Honda

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Brantford Honda Brantford Honda
User Photo

February 09, 2017

Customer service frontline in service department is doing excellent job. Very friendly and professional. Good coffee,free wifi and excellent shuttle service with very friendly driver! The problem i found few times is quality of work performed on vehicle. Mechanics seem under motivated, at least the ones I spoke to!! Limited knowledge about my vehicle issue. It took them several appointments for simple fix! They will find a way to get out of warranty related work! Do your homework on the issue before taking your vehicle to this location! Or simply get a second opinion from another place before getting it fix.

Written By: Aanand U

Brantford Honda responded on December 15, 2020

Hi Aanand - please give us a call so we can find out some more information regarding this review. 519-753-3168. Thank you - Mike Anderson, G.S.M

Brantford Honda Brantford Honda

Recall Service

February 08, 2017

Excellent service as usual.. Was in and out in a very short time frame. Everything was great. Adam was awesome with his help.

Written By: JANET R

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Brantford Honda Brantford Honda
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February 07, 2017

quite a shady bunch here, promise you everything you ask for then once the deal is made they start dropping the ball on what was promised

Written By: Vince H

Brantford Honda responded on March 26, 2018

Also love the comment about governing ourselves accordingly... as if we need a lesson in ethics from a car dealership

Brantford Honda Brantford Honda
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Detailing

February 05, 2017

I recently had the interior of my car detailed at Brantford Honda. The initial people I dealt with were friendly and professional. I cannot say the same for those who did the detailing. When doing the windows, they neglected to wash the top edges leaving it dirty. There was some loose change in the driver's door which was removed and there was still garbage left in the trunk area. When I booked the detailing I was told one price without taxes. When I went to pay there was an added "environmental fee" added that I was not planning on. To their credit Adam did adjust the bill to reflect what I was expecting to pay. I don't like surprises.

Written By: Bill

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Brantford Honda Brantford Honda

Awesome!

February 03, 2017

Danielle was a great assistance in our recent purchase. She exhibited an excellent knowledge of the vehicles we looked at and was a pleasure to deal with. She'll make your car buying experience one to remember.

Written By: T-Jay a

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Brantford Honda Brantford Honda
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Excellent

February 03, 2017

My Ridegline was in for a recall. It was booked the next day, was done exactly when you said it would be, and everyone was helpful and friendly, All in all a good experience, and the coffee is OK, too!

Written By: Jim

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Brantford Honda Brantford Honda

Awesome Service As Usual

January 31, 2017

My vehicle was ready earlier than I expected & my dealings with the service rep were great. Very pleased with everything.

Written By: JANET R

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Brantford Honda Brantford Honda
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Have to fight to get what you paid for

January 26, 2017

Love the car wish I had bought it at a different Honda dealer. Paid cash and they didn't have it ready on time. Was missing everything extra we paid for. No communication in this place. Had to take the van back 3 times to get everything we paid for. Brantford honda also delayed the pickup by 48 hours and it still wasn't right. I'll never buy another car from brantford Honda. I'll make the drive to another dealer.

Written By: Derek

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Brantford Honda Brantford Honda
User Photo

January 26, 2017

Be prepared to fight for what you paid for. Had to go back 3 times after getting my van just to get what I paid for. Was missing tire sensors on winter tires, remote start, undercoating and paint protection. I could have detailed the car better with my eyes closed!

Written By: Derek T

Brantford Honda Brantford Honda
User Photo

January 26, 2017

Be prepared to fight for what you paid for. Had to go back 3 times after getting my van just to get what I paid for. Was missing tire sensors on winter tires, remote start, undercoating and paint protection. I could have detailed the car better with my eyes closed!

Written By: Derek T

Brantford Honda responded on March 26, 2018

It's quite disappointing that you(Mike) never actually apologized for any of the inconvenience that was cause by yourself and your dealership. Other then admitting that things weren't done and you didn't know why. I brought my car in 3 times to have it fixed and you couldn't even come out yourself and apologize for the inconvenience. You never did answer my question of the clear coat protection on the paint despite me asking several times. You couldn't even take 5 minutes to come other and meet face to face to discuss and apologize . Everything has to be done over emails or phone.

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