Barrhaven Mazda

June 08, 2021

I was highly impressed by the efforts taken by the Sales team (both Alex & Maher) and Finance (Dawn) to make the buying experience a delightful one, and also ensure the delivery of the vehicle on time despite of some external delay issues. Kudos to the team that went the extra mile to make the deal happen.

Written By: Chitresh P

June 04, 2021

Written By: Maher A

May 31, 2021

This was a 5 star review, however, based on my most recent (and definitely final) interaction here, I have modified it to 1 star. I had brought my car in because water had started collecting in my trunk due to a faulty seal. A part was to be ordered in August. I waited a couple months, since it was Covid and I was trying to be understanding. I called to check in and had to leave a message, which I never got a call back on. I decided to call and try one last time to get this taken car of. Turns out, according to the gentleman I spoke to that no one bothered to order the part. Finally we got it all sorted, and I brought my car in. I also mentioned that I would like them to take a look at the spare, since it had been sitting in water so often to make sure it was still usable. I picked up my car and drove the 45 minutes home and took a look in the trunk. There was still water in with the spare, so I attempted to take it out to dry everything properly. The fastener for the spare wouldn't release and allow me to take out the tire. After about 30 minutes of trying, I gave a call to the service desk. The service desk attendant when to talk to the technician (Danny) that worked on my car to get tips on how I might get the tire out. The "hot tip" he gave the attendant was: Righty tighty, lefty loosey. Wow, I would never have thought of that, thank you so much for your condescending advice! I am lucky that I live with someone who has power tools, as my roommate had to use multiple to take off the fastener. What Danny had done was actually cross thread the rusty bolt into the whole to hold the tire without removing any of the buildup. If I had just assumed the job was done well and ended up with a flat, I would be stuck on the side of the road due to Danny doing a partial job. The service desk attendant was the only shining star of my experience, she was friendly, quick and professional.

Written By: Vikki B

May 30, 2021

Written By: jerry

May 28, 2021

I purchased a 2017 CX5 at Barrhaven Mazda and up until recently I have been quite pleased with the previous service manager and staff. Unfortunately that has changed and now I would strongly recommend not purchasing a vehicle or having a vehicle serviced at Barrhaven Mazda. I am on my 3rd defective battery, 3rd being replaced a year ago and it is now cooked. As the warranty on the vehicle is expired it will cost me for a replacement even though the current battery is only a year old and there is obviously a problem. The service manager seems to think the blame is low mileage and lack of use? I am not a mechanic however am mechanically inclined. In winter months I agree with the service manager in summer 30c sorry I do not. The vehicle requires charging after only 2 days of no use. Furthering I intentionally take the vehicle for a drive to prevent premature brake replacement due to rust and also to charge the battery as I am aware there is a low constant draw on the battery. I can’t understand why there is no warranty on the 3rd battery even though the vehicle warranty has expired. There is VERY obviously an overlooked problem that was not rectified while under warranty! At Barrhaven Mazda the customer comes last, find another dealer

Written By: Greg M

May 24, 2021

it is easy to tell the difference between this dealership and other dealerships in the area, we liked it here! good product, very professional and easy to deal with team.

Written By: Arik D

May 19, 2021

Bought a Mazda CX30 there. The salesman, James Wu, was very knowledgeable and helpful. If you are interested in a Mazda, go see James. Dawn, the finance manager, was also very helpful and friendly.

Written By: Dave D

May 15, 2021

Very happy with my experience at Barrhaven Mazda. Li was a pleasant, helpful, and attentive salesman, and I look forward to working with him and the dealership staff again.

Written By: Mat P

April 30, 2021

This was my first real experience of buying a car and I have to say it was quite fun and relax. James Wu was very helpful and very friendly, and helped me pick the car I wanted, a 2017 Mazda CX-3. Thank you James! Thank you Mazda!

Written By: Sebastien R

April 18, 2021

Very helpful and friendly staff. Made the experience much easier. Highly recommend.

Written By: Steven W