Steele Honda

August 27, 2018

Excellent customer service from all departments

Written By: T M

August 27, 2018

Excellent customer service from all departments

Written By: T M

August 17, 2018

Sales super friendly

Written By: Ernest G

August 10, 2018

Written By: nicoleclarke44

August 10, 2018

Written By: nicoleclarke44

August 06, 2018

Literally had the worst sales person there. Bob barely spoke five sentences to me during the whole transaction of purchasing a car. I went looking for a used vehicle and he kept showing me ones I didn’t want. I picked out the car I wanted and asked to take it for a test drive and he informed me the vehicle was in getting a new sensor. I returned the next day to take it for a spin and it still wasn’t ready. The other sales people and the finance person were amazing and eventually I got to drive the car and did purchase it. After all of this I never got a handshake, a thank you or even an enjoy from the sales person. Very disappointed with the whole ordeal, if it weren’t for the fact that I knew I wanted the car I would have went elsewhere.

Written By: jessica c

August 06, 2018

Literally had the worst sales person there. Bob barely spoke five sentences to me during the whole transaction of purchasing a car. I went looking for a used vehicle and he kept showing me ones I didn’t want. I picked out the car I wanted and asked to take it for a test drive and he informed me the vehicle was in getting a new sensor. I returned the next day to take it for a spin and it still wasn’t ready. The other sales people and the finance person were amazing and eventually I got to drive the car and did purchase it. After all of this I never got a handshake, a thank you or even an enjoy from the sales person. Very disappointed with the whole ordeal, if it weren’t for the fact that I knew I wanted the car I would have went elsewhere.

Written By: jessica c

August 01, 2018

I've never been compelled to write a review for a company be it for superb or poor service, but after my experience with Steele Honda I felt I needed to write something. This is a bit of read but here is my experience: I called Steele Honda about a week before my 10:30 AM appointment was set on Wednesday (July 25th, 2018). I dropped my car the morning of around 9 AM, but had to change the work I wanted done at the desk, because the receptionist had taken down my information incorrectly from my first call (small issue but not a big deal). My car was listed as having a transmission problem when I had stated it was an electrical problem, which was why I chose to go to the dealership opposed to a smaller garage as they can be difficult problems to suss out with the dealership diagnostic tools. At 4 PM I was called saying that they had not gotten to my car as they were backed up (again not a big deal, it happens). I was asked if I needed help arranging a drive and I told them no I would try to figure it out, but would call if I ended up needing a drive. At 5 PM after finishing work I needed to arrange a drive because none of my friends could manage it. At this point the shuttle service was no longer running for the day and I ended up just waiting longer for a friend. However, I still needed a drive for the following morning to get to work at 9 AM and was told that it should not be a problem if I call back at 8 AM the next morning, I called the next morning at 8 AM and the lines were down. I then used the interactive chat function on their website only to be redirected to phone line 20 minutes later. I was then informed that I would not be able to book a shuttle since I had not just dropped off my car. I live in Kenmount Terrace (the subdivision adjacent to the dealership) and I only did not have my car because they did not get to it yet. All of this was explained and the receptionist was not willing to budge. I asked to know where they were with servicing my car and after being put on hold, they dropped my call. I called back repeatedly and they refused to answer repeatedly. I ended up being late for work, which was unacceptable given the circumstances. I was later called that day saying they could not determine the cause of the problem and that it could possibly be related to older spark plugs. This was the dealerships attempt to overcharge me $250 on spark plugs. I refused this and paid $80 for the diagnostic test that they had run and my problem remains. When you go to the dealership you expect to pay a premium for their expertise, but this whole experience shows a disconnect between good customer service and what the dealership thinks it can get away with. If you are still reading at this point share my story.

Written By: Angus G

July 31, 2018

Written By: T3CHGY007

July 25, 2018

Just want to send a big thanks to all the folks in the service department. Due to uncontrollable circumstances, my Honda fit had to go back and forth to the shop 3 days this week. During those 3 days I received nothing but excellent service from all; from Frank the Service Manager to the two lovely Kelly's at the service desk who kept me up to date on a regular basis, to the shuttle drivers who brought me back and forth to work with smiles and friendly conversation. Very pleased to have my little Fit back in tiptop shape. Very grateful for the wonderful customer service!!

Written By: Jillian T