That Car Place
443 Exeter Rd , London, ON, N6E2Z3
Member since June 24, 2015
443 Exeter Rd London ON N6E2Z3Overall Score
That Car Place417 Reviews
100Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 24, 2017
That car place just sold me my first car š the entire process from start to finish was amazing. The customer service was excellent and they made buying a car simple and stress free. Iād highly recommend checking this place out !!!
Written By: Larrry F
Thanks for the five stars Larry and thanks for choosing That Car Place! We're glad we were able to help you with your very first car purchase. Buying a first car is a memorable and exciting experience and it was a complete privilege to be part of your experience. Thank You!
November 15, 2017
Great place and friendly service
Written By: Rob R
Thanks for the great review Rob! We aim to please, and we're glad we hit the mark.
November 13, 2017
Very difficult to get a hold of service staff, I had a 1000km warrantee on the vehicle I purchased from them and they wouldn't call me back so that I could get it fixed within the warrantee even after calling several times. The breaks were making weird noises and random lights would come up on the dash board. Brought the car bak to that car place and they said they fixed the car, not even 15 minutes down the road and the issues happened again. Brought the car to another shop and they pulled this out of the car. Very unhappy with the shop, they should have caught this. Will not go back.
Written By: Marissa P
Hi Marissa. We are very sorry to hear we did not live up to your expectations, and honestly extremely concerned because customer satisfaction is a paramount focus for us. We have checked out records and see no invoices to indicate that you returned to our service department. We also strangely have not been able to retrieve any archived voice mail messages matching what you are describing. The vehicle your are describing may have been purchased under a different name because we have no record of you purchasing a vehicle from us, and because you have not identified the make, model or year, we can't cross reference any material to isolate your contact information. Clearly there is some confusion surrounding your situation and we want to make things right, but because we do not have contact information on file for you we don't know how to reach out to you. Hopefully this online message reaches you. Please call us at 519-686-7253, or email me directly at marketing@thatcarplace.ca. I will take care of you personally and follow through to make sure everything and anything possible is done to ensure your situation is handled properly. I have made the dealer principal aware of your case and he is also very concerned, and wants to ensure we go above and beyond to welcome you back so that we can address your concerns.
November 13, 2017
Very difficult to get a hold of service staff, I had a 1000km warrantee on the vehicle I purchased from them and they wouldn't call me back so that I could get it fixed within the warrantee even after calling several times. The breaks were making weird noises and random lights would come up on the dash board. Brought the car bak to that car place and they said they fixed the car, not even 15 minutes down the road and the issues happened again. Brought the car to another shop and they pulled this out of the car. Very unhappy with the shop, they should have caught this. Will not go back.
Written By: Marissa P
Hi Marissa. We are very sorry to hear we did not live up to your expectations, and honestly extremely concerned because customer satisfaction is a paramount focus for us. We have checked out records and see no invoices to indicate that you returned to our service department. We also strangely have not been able to retrieve any archived voice mail messages matching what you are describing. The vehicle your are describing may have been purchased under a different name because we have no record of you purchasing a vehicle from us, and because you have not identified the make, model or year, we can't cross reference any material to isolate your contact information. Clearly there is some confusion surrounding your situation and we want to make things right, but because we do not have contact information on file for you we don't know how to reach out to you. Hopefully this online message reaches you. Please call us at 519-686-7253, or email me directly at marketing@thatcarplace.ca. I will take care of you personally and follow through to make sure everything and anything possible is done to ensure your situation is handled properly. I have made the dealer principal aware of your case and he is also very concerned, and wants to ensure we go above and beyond to welcome you back so that we can address your concerns.
October 29, 2017
Written By: Said O
Thanks for the five star review! It is greatly appreciated.
October 29, 2017
Written By: Said O
Thanks for the five star review! It is greatly appreciated.
October 23, 2017
Really happy to have gotten my car from here! The salesperson was very helpful and offered to have the car brought to our home. I think they even detailed the car twice before we were able to pick it up. The entire process was very quick and streamlined.
Written By: Kayla E
Thank You for the awesome review Kayla! We really appreciate the kind words, and are glad your experience was so positive. Around here we are all about service, so your review makes everything we are working for worthwhile. Don't forget to stop in and see us in the months and years ahead. We're always here to answers questions that may come up, and the team in our service department can help you keep your new vehicle running trouble free, with maintenance that can actually save you money over the long run. Thanks again.
October 23, 2017
Really happy to have gotten my car from here! The salesperson was very helpful and offered to have the car brought to our home. I think they even detailed the car twice before we were able to pick it up. The entire process was very quick and streamlined.
Written By: Kayla E
Thank You for the awesome review Kayla! We really appreciate the kind words, and are glad your experience was so positive. Around here we are all about service, so your review makes everything we are working for worthwhile. Don't forget to stop in and see us in the months and years ahead. We're always here to answers questions that may come up, and the team in our service department can help you keep your new vehicle running trouble free, with maintenance that can actually save you money over the long run. Thanks again.
nissan GTR
October 07, 2017
great experience with buying my dream car, the price was perfect and could not be beat. would definitely recommend
Written By: selver
Thanks for the awesome review Selver! We are so glad we were able to match you with the right vehicle. In fact that is exactly what our mission is...we're not just selling cars - We are here to match people with vehicles that are right for them and their families - vehicles that fit their lifestyles. After all...a Ferrari is great as long as you don't have groceries, three kids, and hockey equipment to carry. It's only a dream car if it works for you! Glad we were able to help out.
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September 27, 2017
Written By: Emil B
Hi Emil. We appreciate your review, but wish we had been able to make a better impression. Three stars is pretty good but as you can see our ratings are on average much higher. I guess you must have stopped in when we were closed or didn't speak with anyone because we have no record of you visit. We would love to have you stop in again so we might get another chance to put our best foot forward, or just call us. We would love to get more feedback from you so we can learn how we might improve our service for you and all of our customers.
