Experience Hyundai

October 03, 2024

Written By: Kristen D

September 20, 2024

Written By: seun b

August 21, 2024

Written By: noah a

August 20, 2024

Where to start... In April, we bought a small camper 1900lb (2400 loaded), which we could not pull with a Mazda CX5. We did our research and found that with electric brakes installed, a Tucson can pull 3500lb. In May 2024, we exchanged the Mazda for a Tucson in the Montreal area. Late July, off we go to PEI for a 15 day vacation. On our way to PEI, in NB, we get a low oil message and the oil was in fact low and we needed to refill. Then the next day, we get to East Point in PEI, and again we get a low oil message and need to refill. Cussing aside, our QC dealership suggested we visit a dealership in Charlottetown. We were not super happy to have to bring the car in but it was also an opportunity for us to visit Charlottetown! Well thank god we got to work with Jodi, Moe, Marty and anyone else that helped us as we learned that our motor was defective since initially purchased and burning oil (no oil drips anywhere). Now in PEI, you don't find a motor in a heartbeat, they already have clients to tend to but they are willing to order a motor from Toronto and do the repair. We essentially would have a rental paid by Hyundai for the remainder of our vacation. As we are travelling across PEI, we needed a vehicle to pull our camper but in summertime, this type of rental can't be found easily. Moe worked his magic and finally found a pickup that gave us the opportunity to continue vacationing on the island. The motor got to PEI on time, was installed without issues and the Tucson was given back to us just in time to return to QC. Jodi, Moe, Marty, Ottawa man (sorry we forgot ur name) + team made all the difference, made every effort for us to be able to enjoy our vacation, we did not feel stressed and the most important thing to us was that our 3 yr old travelled in a safe vehicle for the remainder of our trip whether it be in a rental or our Tucson! The service was impeccable, we witness the team go out of their way to help us, and they truly made a difference. Experience Hyundai keep your awesome team and great customer service. We would put 6 stars if we could 😁 We loved PEI and we leave you with our camping set-up and a picture with us smiling because of you!

Written By: P B

August 01, 2024

Written By: John

July 15, 2024

Worst Service Ever in PEI...... Go to the other dealership.

Written By: Rick J

July 01, 2024

It is not just Toyota. I dropped my Hyundai off at the Charlottetown dealership on April 19, 2024, (over 70 days) for the yearly inspection. I requested an oil change. My car was on a safety recall list, which was apparently an easy fix. I noticed a clunk from my front brakes and they determined I needed front brakes as well as 3 wipers blades for approximately $1,500. I was given a taxi chit to my home and back the same day. I have had a couple of conversations along the way indicating a part that had to be ordered. I received a notice that my part was sent June 17. A week later and no car, so I phoned and one car was ahead of me. Another week later and I phoned and go no return call on June 26. I am a senior woman who relies on her car for food, and medical issues. I have a sister who has been so kind to take me for all my business. Being an independent person, it is hard to ask for help. The bus system is far from ideal and taxis are very expensive. I don't know what more to say!! It just does not seem possible that this can happen. I have had about 5 different hyundai cars in my life starting with the pony and have never had an issue like this that I find ridiculous! My last message asked them to tell me the truth as to what is their issue and how can this happen. With all the mental issues occurring these days, this did not help me. Thanks for listening!!

Written By: Paula

June 26, 2024

Tia Tawil (Parts Advisor) is amazing! Her services and caring make my family 100% happy and satisfied. We love Hyundai Charlottetown as Tia is a part of it. Thank you so much for your excellent services and advice.

Written By: Thi P

June 20, 2024

Terrible Experience at Experience Hyundai Dealership I had an appointment on June 13th at 1:30 PM for my Hyundai Tucson at the Experience Hyundai dealership to fix the AC, a door issue, and some noise underneath the car. To my utter frustration, they didn’t fix anything that day. I was told I could pick up my car the next day at 4 PM. When I did, absolutely nothing had been repaired. It took them two days just to figure out what was wrong with my car, and they still didn’t fix a single thing. The representative, assured me she would call First Canadian Insurance to check which services were covered under my plan. By Monday, I hadn't heard anything, so I called to follow up. She still hadn’t contacted them. I called again on Tuesday and received the same response. By Thursday, I was hearing the same empty promise: she would call them. Tomorrow marks a full week of this ordeal, and I am still without any answers or solutions. To make matters worse, it's been incredibly hot outside, and driving around without a working AC is unbearable. This experience has been beyond frustrating. The lack of communication, professionalism, and competence at this dealership is astounding.

Written By: Ankush

June 19, 2024

It took a lot longer than I expected, but that's only because the sales and finance people went the extra mile to make sure I was satisfied and successful in my complex financing needs. Doug, Depen, Luc, Chris, Matt and Blake jumped through *flaming* hoops for me and I cannot thank everyone enough. Honorable mention to the perky and personable plant-lady, Jessie for tying it all together with the paperwork. I am so happy with my Kona!! Her name is Gina, by the way. Next time I need a car, Experience Hyundai will absolutely be my first stop!

Written By: Sara D