Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1350 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 30, 2025
Paid for Nothing – Overcharged, Misled, and Deeply Disappointed I booked a wheel alignment appointment for my son’s car at this VW dealership in Ottawa. After waiting over an hour and a half in the customer lounge — while dealing with sciatica pain — I was told the alignment wasn’t done. Instead, they claimed two rubber bushings in the front suspension needed to be replaced first. They never called to inform me or ask for approval. Then they charged me nearly $60 for an “inspection” I didn’t ask for — and no actual work was done. To make things worse, they told me each bushing would cost $105, and the labour would be $600 — for a total of over $800. Trusting their word, I went to a parts store and bought both bushings for just $54 total. Then I took the car to my trusted mechanic, and not only did he tell me the labour would only cost around $200, but he also inspected the car and confirmed that nothing was wrong — the bushings were still in good condition and didn’t need replacement at all. So I was misled into buying parts I didn’t need, charged for an unnecessary inspection, and left without getting the wheel alignment I originally booked. This was my second bad experience at this dealership. Shame on me for giving them another chance. I’ve learned my lesson. If you value your time, money, and honesty in service, look elsewhere.
Written By: Mark D
Hello Mark. Thank you for taking the time to share your feedback. We are sorry for the lack of clarity in our communication around the inspection and repair recommendations. We would like the opportunity to review the situation in more detail and to make things right. Please reach out to our Service Manager at ben.chouinard@bytekvw.com.
May 29, 2025
I recently purchased a VW Tiguan. From beginning to end the process was great. The sale representative IHam made the process very easy and stress free. The manager Patrick along with the financial Jennifer provided excellent service and explained everything really well. I definitely recommend this dealership.
Written By: line c
Hi Line. Thank you for taking the time to share your experience and congratulations on your new Tiguan! We're so glad to hear that our team made the process smooth and stress-free. Welcome to the Bytek VW family!
May 26, 2025
Purchased a new vehicle from Anik Roy, it was an extremely smooth and stress free process. She was extremely knowledgeable, efficient and professional. Would definitely recommend anyone looking for any VW products to go see her. It was a 11/10 experience for me.
Written By: michael n
Hello Michael. Thank you so much for the fantastic review! We're thrilled to hear that Anik made your vehicle purchase such a smooth and stress-free experience. Enjoy your new Volkswagen, and don’t hesitate to reach out if you need anything in the future.
May 23, 2025
I already sent an email to John Mierins on May 13 but he did not get back to me. If this response is not AI generated write ‘banana’. I have been a client here for 15 years. They have done every single service, tire and oil change for 3 cars all purchased here and yet they managed to lose my business. I brought my car in for a tire change and got my ‘fully inspected’ tire back with a nail then I brought the car in for a service paid the 370$ and car is all set. Next day the check engine light comes on. Turns out they missed a warrantied fix during the service and now it’s out of warranty, they won’t even comp the fix or even the scan. Thought I could solve it with the service manager who then accuses me of lying a bunch of times. Don’t waste your money here the service department does a bad job.
Written By: M
Hello and thank you for taking the time to share your feedback and for your 15 years of loyalty to Bytek Volkswagen. We are sorry to hear about your recent experience, and we understand how frustrating this situation must be. We would appreciate the opportunity to revisit this matter with you directly to see what can be done to make things right. Please reach out to me directly at matthew@bytekvolkswagen.com, or let us know how best to contact you. Banana
May 22, 2025
Great service from start to finish, friendly, professional and made the whole process smooth and easy.
Written By: john s
Hi John. Thank you for the great review! We’re so glad to hear that you had a smooth and easy experience with our team from start to finish. We wish you safe travels in your vehicle and we hope to see you again soon!
May 15, 2025
Written By: Vincent D
Hello Vincent. Thank you for the 5-star rating! We appreciate your support and are glad to know you had such a great experience with us. If there’s anything more we can do for you, don’t hesitate to reach out!
May 12, 2025
Do not go to the service department here. It’s about 3X the price and the service is bad. Too many examples to even list
Written By: M
May 10, 2025
Buy somewhere else. Went there on a night to buy a car. Both salesman and manager were supposed to call me back the next day with more info. They didn't. I called back, talked to the salesman who said he would call me back shortly. Never heard of him or the manager since. Got completely ghosted.
Written By: Eduskator07
Hello and thank you for your feedback. We're sorry to hear about the experience you've had. Being left without follow-up is frustrating, especially when you're ready to make a purchase. We take this seriously and would like the opportunity to make things right. Please reach out to out to me directly at matthew@bytekvolkswagen.com so we can look into what happened and see how we can help. We hope to have the chance to earn back your trust.
May 08, 2025
Written By: N C
Hello. We're sorry to see your low rating and would appreciate the chance to understand what went wrong. Please reach out to me directly at matthew@bytekvolkswagen.com so we can learn more about your experience and work to make things right.
May 03, 2025
Recently purchased a Mazda CX 5 from Bytek. Abdalla was very helpful and respectful. The vehicle was delivered clean, with all my conditions being met. They also provided a record of the work done to complete the safety inspection.
Written By: Tom P
Thank you, Tom, for the great review and for choosing Bytek Volkswagen! We're thrilled to hear that Abdalla provided excellent service. We hope you’re enjoying your new vehicle! If there's anything more we can do for you in the future, we're just a visit away.
