St. Albert Dodge
1155 St. Albert Trail , St. Albert, AB, T8N7X1
Member since January 19, 2018
1155 St. Albert Trail St. Albert AB T8N7X1Overall Score
St. Albert Dodge2313 Reviews
65Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 16, 2016
I have never used this dealership because I never got the chance. I went in for an oil change, but I was told that because there weren't enough staff that day, and because they had prior engagements, I would have to leave my vehicle there for the rest of the day and they might be able to squeeze me in. I live out of town and I had to work later that day so there was no way i could just leave it there. He said I could try back in a couple hours, but I didnt have time for that. A week later I wanted to give them another chance, and I called beforehand to make sure I would be able to get in. I called 3 times with no answer, and the 4th time I left a message. Never heard anything back. I then called Crosstown Auto in Edmonton and they answered and said they could get me in right away, and sure enough I was in and out within 25 minutes. I don't like giving bad reviews but I also dont like receiving bad service, or no service at all.
Written By: Katherine P
Thank you for your feedback Katherine. I will try to address your concerns. As we are a smaller dealership without a dedicated oil change bay, we do most of our oil changes on an appointment basis. We can usually accommodate a walk-in service but we give priority to the customers that have appointments. I’m not sure what day it was that you came in but, Saturdays tend to be very busy and we are generally fully booked as we do run a limited staff on Saturdays. We try to fit customers in as we value their time, and their business but, we do not want to take in more work than we are able to complete so that we do not disappoint people by not getting their vehicles finished on time. We do our best to answer every service phone call we receive but sometimes we get busy dealing with customers in person. We do rely on our message system and get back to people as quickly as possible. I’m sorry that your message was not returned and I will address this with my staff. We value all of our customers and have been working hard to improve the reputation of the dealership. We have made some definite improvements but there is always more to do. We hope you consider us in the future. Thank you.
June 09, 2016
I give St. Albert Dodge a five star rating for customer service, service on my car and overall five star. I called to have my car in for service and got an appointment for the next day. The service people were extremely fast. I was just looking at new cars while my car was being serviced. I found the staff to be so welcoming without pressure of any kind and Derek gave such customer service with so much good information on the new Chrysler 300. Job well done guys. I will be back. Wonderful company. I certainly will be a new customer.
Written By: Donna W
Thank you Donna for sharing your awesome review for our team. We are happy to have you apart of the St. Albert Dodge family!! Our team strives to make everyone feel welcome and comfortable while here at the dealership, and it is great to know you did. We look forward to seeing you again soon!
June 06, 2016
Written By: Cristina C
Thank you for sharing your 5 Star rating with us Cristina!
June 06, 2016
Written By: Cristina C
Thank you for sharing your 5 Star rating with us Cristina!
June 05, 2016
*update* 1 year and 1 month after purchasing my charger, it has had nothing but problem after problem. The engine light had come on, so I bought it into St. Albert dodge and they told me it was a flash update and that they fixed the issue. The next day the light came on again so I bought it back and they replaced a sensor.. problem solved? No. Not even 24 hours late the engine light came back on. There was much more wrong than a sensor, I decided to not take it back to St. Albert dodge for any repairs, even though it still has warranty. The car is awful, the Bluetooth option no longer works, the USB connector only plays music when it wants too. The computer glitches and the music just stops at random times when it does want to work. My automatic seat quit working, the problems are just way too long to list. The upkeep on this car has been perfect on my part, with only premium gas & synthetic oil changes and regular maintenance. Not exactly the problems I want a YEAR after paying 50,000$ for a BRAND NEW CAR. I actually can't wait to get rid of it. (This is my SECOND charger, in which I traded My first one in for this one and I never had any problems with my old 2014 charger.) Huge thank you to everyone who helped me! My situation was a little difficult, being self employed. Big thanks to Perry and Vince in finance for keeping me updated, and putting up with my difficult situation!! I love my new charger & it was totally worth the 3 weeks of waiting
Written By: Jenika P
June 01, 2016
Very helpful explained all my options was not pushy when I wanted to take my time and they worked very hard to get me exactly what I wanted for the price I wanted to pay amazing sevice from Rod Elliot my sales rep and from the general manager and the finance department with Vince Lee
Written By: Night_sky R
Thank you for the review Brad!!
June 01, 2016
Very helpful explained all my options was not pushy when I wanted to take my time and they worked very hard to get me exactly what I wanted for the price I wanted to pay amazing sevice from Rod Elliot my sales rep and from the general manager and the finance department with Vince Lee
Written By: Night_sky R
Thank you for the review Brad!!
May 20, 2016
We were greeted by a Chrysler Canada rep, who made us feel welcome and who stayed with us until a salesman was available. Our salesman, Mark, was very knowledgable and professional in his dealings with us. We wouldn't hesitate to recommend Mark and this dealership to others.
Written By: Bob S
Thank you for sharing your recommendation with us and Mark. We greatly appreciate it and the review you've shared!
May 20, 2016
We were greeted by a Chrysler Canada rep, who made us feel welcome and who stayed with us until a salesman was available. Our salesman, Mark, was very knowledgable and professional in his dealings with us. We wouldn't hesitate to recommend Mark and this dealership to others.
Written By: Bob S
Thank you for sharing your recommendation with us and Mark. We greatly appreciate it and the review you've shared!
May 01, 2016
We went in to test drive with a plan to buy elsewhere because of previous experiences! Our salesman Mark Ammar was excellent, straight forward and alot of fun to deal with. Kept it light and stress free! I will go back, and I will buy my next vehicle from Mark and the crew at St.Albert Dodge!
Written By: Gary S
Glad we were able to turn your experience around and keep it light & stress free. Thank you for giving us the opportunity to help you and sharing your review with us!
