Laplante Chrysler Dodge
224 Village Street , Embrun, ON, K0A 1W0
Member since September 28, 2017
224 Village Street Embrun ON K0A 1W0Overall Score
Laplante Chrysler Dodge425 Reviews
104Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Fantastic
April 29, 2019
Courteous, pleasant, professional and no rush feeling. Overall fantastic experience! The team stepped through the entire process with enthusiasm
Written By: Danny
On behalf of Daniel and the team, thank you for your 5-star review Danny! We're glad that everything was to your satisfaction. We hope that we can continue to exceed all of your expectations, and make your experience enjoyable. Best, The Laplante Chrysler Dodge Jeep Ram Team
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excellent / not pushy / lots of vehicules always on lot to view
April 07, 2019
excellent / not pushy / lots of vehicules always on lot to view and choose from , great service !
Written By: Dan
Thank you for your 5-star review, Dan! We're glad that everything was to your satisfaction. We hope that we can continue to exceed all of your expectations, and make your experience enjoyable. Best, The Laplante Chrysler Dodge Jeep Ram Team
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Open and friendly atmosphere
March 28, 2019
Daniel Marleau was curtious and professional. He explained in detail any question we asked. Went above and beyond with his service. He took the time to explain in detail all that the vehicle had to offer.
Written By: Nathalie
Thank you for your Five Star review, Nathalie! Daniel is very happy he provided you with the best service possible. We wish to see you soon! Thank you, The Laplante Chrysler Dodge Jeep Ram Team
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As good as it gets!
March 26, 2019
Joe is always available and willing to help make time to assure that we get the answers and service that we need. That is why we will continue coming to your dealership first for all our vehicle requirement.. Carol and Micheal Comtois
Written By: Absolute S
Thank you for the great review, Carol and Michael! Joe is very happy that he has provided you with the best service possible! We look forward to see you again! Thank you, The Laplante Chrysler Dodge Jeep Ram Team
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Great service
March 26, 2019
Call the service department with an issue with my Ram truck, I was put to service advisor in less than a minute from my initial call. She made me feel comfortable and help me with my issues. She made sure that I was well take care of from the time I first called to the time I picked up my vehicle.
Written By: Jean-Francois
Thank you for your 5 star review, Jean-Francois! It is greatly appreciated. Please let us know if there is any other way we can assist you. All the best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
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March 26, 2019
Our Experience with the Service department has always been Excellent. Service department has a very respectful team and they always make you feel welcomed.
Written By: Lucie
Lucie, Thank you so much for the good review and for choosing us for your automotive needs! We look forward to seeing you again! Sincerely, The Laplante Chrysler Dodge Jeep RAM Team
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The Service Team at Laplante Chrysler Dodge
View ProfileCustomer service was excellent.
March 25, 2019
All staff was very friendly and knowledgeable. Very satisfied with the customer service. Definitely would recommend this dealership to anyone looking!
Written By: Joann
Thank you for your 5 star review, Joann! It is greatly appreciated. Please let us know if there is any other way we can assist you. All the best, The Laplante Chrysler Dodge Jeep Ram Team
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Sales representative Daniel Marleau was absolutely a pleasure to deal with. I appreciated his honesty and integrity and made sure I had a great experience buying a new truck.
March 25, 2019
Sales representative Daniel Marleau was absolutely a pleasure to deal with. I appreciated his honesty and integrity and made sure I had a great experience buying a new truck.
Written By: Louis
Thank you for the great review, Louis! Dan is very happy that he has provided you with the best service possible! We look forward to see you again! Thank you, The Laplante Chrysler Dodge Jeep Ram Team
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I would definitely recommend Laplante!
March 25, 2019
My experience as a buyer at Laplante was overall awesome. On the sale's side, Dan provided excellent service and I couldn't have asked for a better buying experience. Dan took the time to answer all my question and concerns, which I had a lot of, so I greatly appreciate it. I also appreciate him coming into work on his scheduled day off to accomodate my schedule. He definitely went above and beyond to provide an excellent client service. I know I am very hard headed and can sometimes be hard to deal with, so for all that : 5+ stars for Dan! Unfortunately, I wish I could say the same for the financial portion of my buying experience. Mike, the finance manager, I felt as though he was condescending the two times I spoke with him. I had questions about the contract, and it seems as though I was an inconvenience to him everytime. I work in finances, so I take the time to review every bit of details and calculations. By doing so, I corrected a few mistakes on his bill of sale and he seems to not have liked that. Rather than agreeing with me, he kept telling me I was wrong, and that you "can't do that" as he rips up my copy and reprints his bill of sale. What I found funny is that he reprinted the bill of sale and did the EXACT same amendment as I did.. I found him quite rude with me and even a little snippy with Dan when Dan was trying to address my financing concerns. Having worked in client service environment, the customer is always right and should be treated with respect. A condescending tone isn't the way to do that. If I had to give any constructive criticism it would be towards Mike given that he has such a crutial portion when people are buying a vehicle. -1 star for Mike.
Written By: Melanie
Melanie, thank you so much for your great review. We're happy to hear that you are pleased with the service you received. Our goal is to make the difference and have 100% customer satisfaction on each visit, we apologize for the inconvenience and we understand your frustration. We always put our customers satisfaction first here at Laplante Chrysler Dodge Jeep Ram and we will do the same for you. We will make sure our Finance Manager contacts you as soon as possible. Thank you so much for choosing us for your automotive needs! Congratulations on your new vehicle, The Laplante Team
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Problem not fixed
March 25, 2019
Ive had my jeep for 1.5 years. In the winter when its below -15 (approximately) the four wheel drive overheats and then the service light comes up. Last winter i brought my jeep twice and the problem was not fixed. This year i brought my jeep in another 3 times and the problem has yet to be fixed. On top of that, I was told id get a loaner vehicle and twice i went in for appointments and the dealership had no vehicle for me, nor a driver to bring me back to work. To this day, my vehicle remains unfixed.
Written By: Briana
Good evening Briana, we apologize for the inconvenience and we understand your frustration. We realize that this has been an ongoing issue and assure you we won't leave you stranded in regards to this issue with your Jeep. We always put our customers satisfaction first and we will do the same for you. We will make sure our Service Manager contacts you as soon as possible. All the best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
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