Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Excellent!
November 19, 2018
We came in specifically looking for the Mazda CX-9 and were treated so well upon entering Mazda! We had excellent service and were treated so well by so many different employees. All kind and considerate. Never did we feel any pressure at all which was very nice!
Written By: vanessa
Vanessa, that is wonderful to hear! Congratulations on your new purchase of the Mazda CX-9.
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November 15, 2018
I was very impressed with the stress free experience at Forest City Mazda. Charlie and his Manager Paul were a pleasure to work with. Very informative, professional, excellent customer service. My husband and I are very happy with our purchase and would definitely recommend them
Written By: A G
That is great to hear Sarah! We are so glad to hear Charlie and Paul were able to get you and your husband into a new vehicle.
November 15, 2018
I was very impressed with the stress free experience at Forest City Mazda. Charlie and his Manager Paul were a pleasure to work with. Very informative, professional, excellent customer service. My husband and I are very happy with our purchase and would definitely recommend them
Written By: Sarah V
That is great to hear Sarah! We are so glad to hear Charlie and Paul were able to get you and your husband into a new vehicle.
Timely cheerful service
November 14, 2018
I was just there to get snow tires on so not much to relate. The service agent was cheerful, informative. Car washed.
Written By: DIANE
That is great Diane! Thank you for your feedback.
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Good.
November 14, 2018
I came in to get my tires changed and summer tires stored. Your service folk were pleasant and knowledgeable - answering any of my questions. Your service was fast. The only incredibly minor consideration was that it was difficult to find a seat in your waiting room because you were looking after so many customers on the day I came in!
Written By: TRISH
Trish, we apologize that we did not have enough seats. Thank you for providing us with your feedback.
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Always a freindly, professional encounter; and I appreciate the twenty-four hour response standards.
November 13, 2018
Very clear when describing what is being done, when I ask. If something is noticed while doing other work on the car, someone comes out and explains what is wrong and asks if I want it taken care of, i.e.. the cabin filter was atrocious, literally showed it to me.
Written By: NATHANIEL
Joan, we are delighted to hear that you had a great experience with us and we look forward to seeing you again soon.
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Knowledgeable staff who are able to explain things in simple terms to a layperson.
November 13, 2018
I have been taking my car in for servicing, on a regular basis, for 6 years now. I find the service staff helpful and the mechanics knowledgeable and I trust their opinion when I am called and told that my car needs a new part or something requires some work on it. I was also impressed that when I was hearing a noise in the rear of my car,, the mechanic went out with me in my car for a road test and a broken right wheel bearing was detected. Even the drivers who drop me off back home and then bring me back to the dealership, when my car is ready for pickup, are friendly and conscious of the time and knowing each customer wants their car back as soon as possible. I do have a concern that the service desk people seem to be overworked as in the past ( ie. when it was Probart Mazda) there was a receptionist who handled the payments and wonder if perhaps that process needs to be reinstated? I have observed that there are sometimes long line ups in the car drop off zone as the poor service person is having to process the invoices to be paid plus handle people dropping their cars off for servicing. Also, given how Mondays tend to be busy days I query why there is only one staff person on the service desk on that day? I worry about overworked staff on the service desk to be honest; they are amazing and don't want them to become dissatisfied with their job and leave the company I am pleased with Forest City dealership and even the parts department was quick to respond when I needed a new black frame for my license plate and the gentleman even took off my broken one and installed a new one for me for free so how awesome was that! I hope my car lasts for another 6 years. When I purchased my current car I did tell the salesperson that I keep my cars for 10 - 12 years and that I faithfully bring my car in for servicing so for you folks it is a win win really. Thank you for the opportunity to express my opinion and hope it was helpful. Sincerely, Rosemary P.S. To show my appreciation, at my last service appointment, I had brought in some timbits and a timmies gift certificate for the staff as a thank you. :) That is how satisfied I am.
Written By: ROSEMARY
Rosemary, I have addressed your concern with our Management team. Please know that we take our customer feedback very seriously and we would like to thank you for taking some time to provide us with your thoughts. We look forward to seeing you again in the future. Thank you so much for the treats...we loved them!
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November 12, 2018
had to have some extensive warranty work on my new Mazda but Forest City Mazda handled it well with no hassles...a loaner car for the duration and updates on what was happening
Written By: Mike B
We are happy we could help you out Mike!
MY NEW CX5
November 08, 2018
A VERY GOOD EXPERIENCE FROM THE START TO DAY I PICK UP MY NEW CX5..THANKS..THE SALES TO SERVICE DID A VERY GOOD JOB...
Written By: Dave
Dave, congratulations on your new purchase! Thank you so much for your feedback.
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November 07, 2018
Written By: A G
Bob, thank you so much for the five star review!
