Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1524 Reviews
204Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 13, 2024
Customer service is horrible. Service is horrible. 15 month's of the round around I'm done. Take your business somewhere else!!!
Written By: Marty C
May 13, 2024
Excellent customer service! Wendy is very friendly and knowledgeable. She answered every question and was very attentive!
Written By: Norelvis S
We're glad to hear that our team showed you the level of attention Empire Auto Group East values highly. You found knowledge and friendliness in your interactions, which is what we strive for. Thanks for sharing this with us today!
May 13, 2024
Great experience. Wendy did a great Job.
Written By: Marlyn A
We appreciate your feedback. It's always nice to know our team is successful in providing a quality experience at Empire Auto Group East. Thank you for your business.
May 11, 2024
Osman osman is the best,he goes above and beyond you tell him a few things that you would like on the vehicle and he goes above and beyond and gets you more than what you would ask for and I couldn’t thank him enough. I will always keep coming back. Thanks so much for everything u did for our family and he’s not pushy and he makes everything go smooth
Written By: Ashley S
We're glad that our team at Empire Auto Group East could be of assistance. Hearing of your smooth buying experience pleases us, and we'll strive to maintain this quality for all customers moving forward. Thanks for your patronage.
May 11, 2024
I recently had the pleasure of visiting empire Auto Group for some car maintenance and car safety checks, and I couldn't be happier with the service I received. From the moment I walked in, the staff was friendly and accommodating. Mo is amazing, he goes above and beyond to ensure that my vehicles are running smoothly. His expertise and attention to detail were truly impressive. The dealership as a whole provided a seamless experience, the empire team’s exceptional customer service makes it even better. I highly recommend them for their outstanding professionalism and dedication to their work. Thank you for the exceptional service!
Written By: Houda K
We value your commendation about Empire Auto Group East, especially regarding our car maintenance and safety checks. We're pleased to hear that our team's diligence left a positive impression on you. Your recommendation is much appreciated.
May 11, 2024
Wendy's attention was excellent, she is very kind and very clear with the information she gave me.
Written By: Camilo O
We're glad to hear about your positive experience with our team at Empire Auto Group East. Your kind words are greatly appreciated and act as a good motivation for us. Thank you for choosing us.
May 10, 2024
So many people in the reviews talking about how these people have dealt with them. Delivering cars that have issues such as broken things, scratches and more and have not revealed that in the pictures. There’s paint stains inside the interior of the vehicle they gave me, and it’s very dirty inside. Again something they don’t disclose, they ignore calls and don’t call back regarding your matters. The light on my car is still broken, the trunk doesn’t close properly all things that they claim they would fix but still have not reached out to me. THE WORST PLACE EVER TO PURCHASE A VEHICLE!! Don’t let the kind reviews fool you, when you deal with them at first, they act kind and professional to get you in the worst car, and for you to post a nice review, but after you receive it and you realize it’s not what you bargain for they ignore your calls and complaints. Then they reply to your review that they take the review seriously and you should reach out but never try to connect with you or return your calls. People check reviews before you choose them, because so many people complain about the same things.
Written By: Choosen V
Hello, Your feedback is important to us here at Empire Auto Group East. We would appreciate the chance to speak with you about the level of customer care and communication you received from our Sales Team regarding the condition of your purchased vehicle. Please email us your contact information so we can discuss this at your earliest convenience. Thank you, amanda@pmol.ca
May 09, 2024
Micheal was such a joy to work with, he kept us in the loop through the entire process of getting my first car! I couldn’t be more happy with the outcome of this experience! Highly recommended seeing Micheal at their springbank location.
Written By: brie h
We appreciate your kind review. It's good to know our team delivered the premium service Empire Auto Group East is known for and supported you throughout your first car purchase process. We highly value customers like you!
May 09, 2024
(Translated by Google) Wendy provides excellent service. Marvelous (Original) Wendy brinda un excelente servicio. Maravilloso
Written By: Karen S
(Translated by Google) Thank you for highlighting the good service of our team at Empire Auto Group East. We are very happy that you are satisfied with your experience. (Original) Gracias por remarcar el buen servicio de nuestro equipo en Empire Auto Group East. Nos alegra enormemente que esté satisfecho con su experiencia.
May 08, 2024
Best service in town! Wendy was super helpful and nice person, highly recommended!!!
Written By: DavidMaza
We're grateful to hear your experience with Empire Auto Group East was noteworthy. Our team prides itself on providing top notch assistance. Your recommendation is highly valued, thank you.
