Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1487 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 12, 2024
DONT BUY HERE empire auto group is a not a good dealership as I say it's BUYER BEWARE they think it's ok to sell a high mileage vehicle that is nothing bit garbage there service department never calls and if they do it's days later I have been dealing with hesham but doesn't take any of my concerns seriously as a customer even though my vehicle has had problems since day 1 and all I get is let there service team look at but service never gets a hold of me I even sent them a referral as a second chance but failed and continue to give me the run around with my vehicle they say customers are #1 which they yet to show me all they care about is selling people cars and don't stand behind what they sell if I could give a 0 star I would and as the issues keep going on my vehicle has not stopped so its BUYER BEWARE! As u see in there comment back empire just keeps giving excuses and say everything falls under regular maintenance when alot of stuff I had replaced shouldn't ha e had to be replaced bc like brakes were never done at safety they don't care about there customers they sell high mileage vehicles that are garbage I sent a referral to them and the one vehicle they had me and my referral was unsafe for a test drive dash lit up with lots of lights tires that were pretty bald brakes barely stopped and the warranty that I got covers hardly anything and for my down payment when I purchased my vehicle they did it shady and put it through as a auto repair bill that puts a second lien against my vehicle and the high interest rate and there service department never calls a customer back or if they do it's days all Empire cares about is selling as many vehicles as they can they don't care about customers as they say they do and these issues with my vehicle I contacted them months ago when the first issues started but never got back to me and they feel.happy selling high mileage vehicles and think that's ok considering how much I pay a month for my vehicle if empire cares about there customers then they should do whatever to make the customer happy not excuses as in the comments from empire they are still giving excuses anything to get them to not honour that they sold a piece of garbage of a vehicle and anything to get u into a vehicle with high mileage and if u need a down payment they put it through as a auto repair loan that is 4 years long at 29.9% so u have 2 loans to pay for the vehicle and they lie when u need a co signer they think it's ok to take advantage of customers with not so good credit
Written By: Keith P
Thank you for sharing your feedback. We take all customer concerns seriously and regret that you are not satisfied with your experience at Empire Auto Group. We strive to ensure that our customers are taken care of and would like to address your points. Firstly, we acknowledge that your vehicle has been driven more than 19,300 km since your purchase. It is important to recognize that the invoice you provided from November 2023 includes new winter tires and serpentine belt replacement. However, you did not approach us for these new items and repairs beforehand. Similarly, the invoice from December 2023 lists spark plugs, cabin air filter, fuel injector cleaner, and an air filter— all regular maintenance items—again completed without consulting us. The June 2024 invoice includes a new battery, rear pads and rotors, a ball joint and control arm, also without our prior knowledge. Unfortunately, we cannot cover repair costs for work performed without our authorization. Many of these items fall under regular maintenance, which is expected with a mid to high mileage vehicle. We apologize for any inconvenience caused by our service department's response times. We value our customers and aim to provide timely support. As a gesture of goodwill and reminder of our commitment to customer service, we provide all our customers with 4 no cost oil changes. To date you have not taken advantage of this program, you can book an appointment by calling our dealership at 519-659-0888. We are committed to improving our service and would like to assist you further. Please contact us directly so we can address your concerns more effectively. Sincerely, Empire Auto Group
April 09, 2024
Written By: Іринка Т
Thanks for the 5-star rating. At Empire Auto Group East, we appreciate the support. Best wishes.
April 06, 2024
Im so glad to inform that I got a very good deal from empire group for my first car especially to Mr Deepak who helped me throughout the deal and giving suggestions and opinion as that of a brother. Thankyou all
Written By: Joice M
It's wonderful to know you found value with the Empire Auto Group East and our team. We aim to provide meaningful suggestions which aid in decision making. Thank you for sharing your experience.
April 02, 2024
Written By: dajanna a
We appreciate your support at Empire Auto Group East. Wish you safe and joyful rides ahead.
April 02, 2024
I personally want to thank Sam M, for his patience and dedication to helping me get a vehicle. Trust me when I say all odds were against me trying to get a new vehicle and this man became my hero, he did this in a matter of moments and was exceptionally kind and modest too. I appreciate the time you took to help me. The world needs more people like you, you’ve turned my sad days into smiles and I’m forever grateful for this moment. May you continue to be exceptional and continue the great work you do. 😊JH😊
Written By: Choosen V
We're appreciative of your kind words. Your experience elucidates the dedication our team at Empire Auto Group East has towards customer satisfaction. We're gratified to know you received warm and dedicated service.
March 28, 2024
Thank you Malek for the amazing service I highly recommend you go and see him at Empire Auto. I love my new car
Written By: Thaer A
It's pleasing to read about your fantastic experience with our team at Empire Auto Group East and you love the new car. Much appreciated.
March 27, 2024
Lady on the phone unwilling to help.
Written By: Sinvergüenza
Dear Sinverguenza, Our team is trained to prioritize customer satisfaction and to approach every interaction with a friendly and professional demeanor. We deeply value each customer and strive to go above and beyond to meet their needs. Please know that your feedback is invaluable to us, as it helps us identify areas for improvement and ensure that we continue to deliver the level of service that our customers expect and deserve. If you would like to discuss this matter further, please contact 519-659-0888 and ask to speak to the manager.
March 27, 2024
Written By: Krishna
We take your feedback seriously and are always looking to improve. We encourage you to reach out to our team directly so we can assist with any issues or concerns you may have had. Your support matters a lot, thank you for taking the time to rate us.
March 26, 2024
Sam m was amazing working with me to help me get into a car that is awesome :) thank you Sam m for all the help
Written By: trevor s
We appreciate your positive review and are happy to hear about your experience with our team. It's great that you found the car you wanted at Empire Auto Group East. Thanks for choosing us.
March 23, 2024
Written By: Anuradha B
Thank you for the high rating, we appreciate your support at Empire Auto Group East. We're glad to be of assistance.
