Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1524 Reviews
204Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 08, 2024
Written By: Felipe G
We appreciate your 5-star rating at Empire Auto Group East. We thank you for letting us assist with your automotive needs, and wish you all the best on the roads ahead.
May 08, 2024
Its a shame that since Amanda I can not get values of cars. Crain was the only usefull one and willing to help. Oh, well.
Written By: Magarita A
Good Day Magarita, It is important to clarify that our receptionist, Amanda, isn't certified to provide pricing details due to OMVIC regulations. She offered to transfer you to a certified salesperson who could assist, but you declined. We're disappointed that you chose to leave a one-star review based on this misunderstanding. Our team is committed to providing accurate information within legal constraints. If you have further concerns, feel free to reach out directly. Thank you
May 08, 2024
Great store. Sam is great.
Written By: Shadi J
We're pleased to hear of your positive experience at Empire Auto Group East, and the recognition you've given our team. Your satisfaction is important to us.
May 08, 2024
Written By: Cooky P
Thank you for your five-star rating. Empire Auto Group East appreciates your support. We wish you all the best on the road ahead.
May 07, 2024
Wendy
Written By: alejandra z
Thanks for the 5-star rating acknowledging our team. Empire Auto Group East values your feedback.
May 07, 2024
I’ve always purchased my vehicles from Empire! Nick, the owner, is a stand up man and will continue to do all my business with him. I’ve been a loyal customer now for nearly 8 years and recommend them to anyone looking for a new vehicle. Thanks Nick for all you do for me!
Written By: Heather M
We appreciate your trust and loyalty over the years at Empire Auto Group East. Your recommendation holds great value to us and our team is committed to continue providing excellent service for any future vehicle purchases. Thank you kindly.
May 06, 2024
Absolutely the worst experience I’ve ever had bought a Ford Explorer. Live 3 hours away they say no problem we deliver so great however they delivered me a vehicle scratched all to crap didn’t show any of that in the photos, interior pieces broken, again did not show any of that in photos. Rear drivers side door doesn’t even lock and this is a 2021 fully loaded suv I paid top dollar for. Was told that day when I contacted salesman Osman that they will make it right and fix everything not to worry. Well 2 months have gone by and all they do is ignore calls and texts and when leave messages never anything in return. I would not recommend this dealership to my worst enemy. The sad part is I’m a return customer to them this is the 2nd I’ve bought and that’s how I get treated. Horrible experience. I waited till now to post review in hopes they would stay good to there word and fix the issues or at least pay for them to be repaired. Edit: currently working with management to resolve issues will update review once completed… We’ll have left multiple messages with reception. They seem to screen calls pretty good. Pretty sure they are just putting me off long enough to say it’s no longer there problem. Brutal customer service.
Written By: Craig W
Hello Craig, Thank you for the update. Our team at Empire Auto Group East is always here to help! Best, amanda@pmol.ca
May 04, 2024
(Translated by Google) Great attention and excellent service!! Thanks Wendy!! (Original) Gran atención y excelente servicio!! Gracias Wendy!!
Written By: Pedro M
(Translated by Google) We at Empire Auto Group East greatly appreciate your feedback. We are pleased to know that our team provided excellent care. Thanks for sharing your experience. (Original) En Empire Auto Group East apreciamos mucho su retroalimentación. Nos agrada saber que nuestro equipo brindó una excelente atención. Gracias por compartir su experiencia.
May 04, 2024
(Translated by Google) Very good attention provided by the advisor Wendy, excellent 5-star service. (Original) Muy buena atención brindada por la asesora Wendy, excelente servicio 5 estrellas.
Written By: Álvaro P
(Translated by Google) It's nice to hear that you found the service from our team at Empire Auto Group East helpful. We appreciate your recommendation. (Original) Es agradable escuchar que encontró útil el servicio de nuestro equipo en Empire Auto Group East. Agradecemos su recomendación.
May 04, 2024
(Translated by Google) Thank you very much for your information, Mrs. Wendy. Excellent attention (Original) Muchas gracias por su información sra. Wendy. Excelente atención
Written By: Celestina G
Appreciate your acknowledgement concerning the service from our team at Empire Auto Group East. Gracias for recognizing us with a 4-star rating.
