2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P11412 Reviews
233*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 29, 2023
One of best experience at dealership, everyone is super friendly and supportive. Especially Kingsley (Sales representative) ensured his virtual and physical presence throughout the process. I never had to visit showroom and everything was taken care prior to my arrival, gave nice tutorial of car features prior delivery ad helped setting up with Kia-connect
Written By: Global V
Thank you for sharing your experience. We appreciate the 5 Star review.
March 27, 2023
Terrible customer service. I went in over the weekend to find out about my options to get a new Rio. It wasn't quiet, but there were not other people waiting for service and there were Sales agents and Managers) alone at their desks working. My friend and spent the first 5 or so minutes looking a couple of the cars in the showroom, then stood in the middle of the showroom waiting for a sales agent. Several walked past but we were not greeted, not acknowledged, not told, "I am with someone at the moment but I will assist you after", nothing. We stood there for a good 7-10 minutes and absolutely nothing. I understand people might be busy, but I also expect some kind of acknowledgment or nicety. Also, at one point, a couple came in and one of the agents stopped with his client and greeted them right away. We decided to leave and just before I left, I said loudly enough, "I guess I will buy my car elsewhere" and to that, I heard, "go ahead". That is beyond rude. I will never buy a car there and never recommend them to anyone.
Written By: Kim
Hi Kim, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
March 25, 2023
Excellent service, recommand with no hesitation. Ziad is an professional and efficient person as well as the manager Ralph
Written By: Richard D
Thank you, Richard. We appreciate your feedback and the 5 STAR review!
March 22, 2023
I had an Exceptional interaction with these good people. Everything was perfect from start to finish. I got the good deal I needed and a brand new vehicle to last me years to come. More than one of my family members has dealt with Bank Street Kia and I'm sure I won't be the last. Ziad was great, as was Mo, Ralph, and last but not least Michael who was wonderfully thorough in explaining the functions of the car. A ++ from me! Thanks for everything guys
Written By: Lee D
Congratulations on your new vehicle, Lee! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
March 22, 2023
People at this location are extremely polite and cooperative. Ryan, a nice young man at the service department, is above and beyond. He got a great smile and a promissing future. I give him 5 stars.
Written By: Mona S
Thank you for sharing your experience. We appreciate the 5 Star review.