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Bank Street Kia

2559 Bank St , Ottawa, ON, K1T 1P1

Member since May 21, 2015

2559 Bank St Ottawa ON K1T 1P1

Overall Score

4.4

Bank Street Kia

1412 Reviews

233
Bank Street Kia

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Bank Street Kia Bank Street Kia
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March 30, 2023

Written By: Kayla M

Bank Street Kia responded on March 31, 2023

We are incredibly grateful that you took the time out to leave us a 5-star rating. We hope to see you again soon.

Bank Street Kia Bank Street Kia
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March 30, 2023

Awesome service. Great staff and would highly recommend

Written By: Justin L

Bank Street Kia responded on March 31, 2023

Thank you, Justin. We appreciate your feedback, recommendation and 5 STAR rating!

Bank Street Kia Bank Street Kia
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March 29, 2023

One of best experience at dealership, everyone is super friendly and supportive. Especially Kingsley (Sales representative) ensured his virtual and physical presence throughout the process. I never had to visit showroom and everything was taken care prior to my arrival, gave nice tutorial of car features prior delivery ad helped setting up with Kia-connect

Written By: Global V

Bank Street Kia responded on March 31, 2023

Thank you for sharing your experience. We appreciate the 5 Star review.

Bank Street Kia Bank Street Kia
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March 27, 2023

Thank you Kingsley for the service and big thanks to Ralph

Written By: Denray J

Bank Street Kia responded on March 28, 2023

Thank you, Denray. We appreciate your feedback and the 5 STAR review!

Bank Street Kia Bank Street Kia
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March 27, 2023

Terrible customer service. I went in over the weekend to find out about my options to get a new Rio. It wasn't quiet, but there were not other people waiting for service and there were Sales agents and Managers) alone at their desks working. My friend and spent the first 5 or so minutes looking a couple of the cars in the showroom, then stood in the middle of the showroom waiting for a sales agent. Several walked past but we were not greeted, not acknowledged, not told, "I am with someone at the moment but I will assist you after", nothing. We stood there for a good 7-10 minutes and absolutely nothing. I understand people might be busy, but I also expect some kind of acknowledgment or nicety. Also, at one point, a couple came in and one of the agents stopped with his client and greeted them right away. We decided to leave and just before I left, I said loudly enough, "I guess I will buy my car elsewhere" and to that, I heard, "go ahead". That is beyond rude. I will never buy a car there and never recommend them to anyone.

Written By: Kim

Bank Street Kia responded on March 28, 2023

Hi Kim, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Bank Street Kia Bank Street Kia
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March 25, 2023

Excellent service, recommand with no hesitation. Ziad is an professional and efficient person as well as the manager Ralph

Written By: Richard D

Bank Street Kia responded on March 28, 2023

Thank you, Richard. We appreciate your feedback and the 5 STAR review!

Bank Street Kia Bank Street Kia
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March 22, 2023

I had an Exceptional interaction with these good people. Everything was perfect from start to finish. I got the good deal I needed and a brand new vehicle to last me years to come. More than one of my family members has dealt with Bank Street Kia and I'm sure I won't be the last. Ziad was great, as was Mo, Ralph, and last but not least Michael who was wonderfully thorough in explaining the functions of the car. A ++ from me! Thanks for everything guys

Written By: Lee D

Bank Street Kia responded on March 24, 2023

Congratulations on your new vehicle, Lee! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.

Bank Street Kia Bank Street Kia
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March 22, 2023

People at this location are extremely polite and cooperative. Ryan, a nice young man at the service department, is above and beyond. He got a great smile and a promissing future. I give him 5 stars.

Written By: Mona S

Bank Street Kia responded on March 24, 2023

Thank you for sharing your experience. We appreciate the 5 Star review.

Bank Street Kia Bank Street Kia
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March 22, 2023

15/10

Written By: Coralie G

Bank Street Kia responded on March 24, 2023

Thank you for sharing your experience. We appreciate the 5 Star review.

Bank Street Kia Bank Street Kia
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March 21, 2023

Thanks you Kingsley he was very friendly and nice I felt heard and gave me my car. Very fast

Written By: Osakpolor E

Bank Street Kia responded on March 22, 2023

Thank you for sharing your experience. We appreciate the 5 Star review.

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