Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4724 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Less than satisfying
February 08, 2017
Where do I even start! I had repairs done this week with my 2008 civic. The experience was very acceptable. However, every time I go in for service the bill is $1000. I'm not joking! My highest degree of displeasure with Pallidino starts awhile back. My paint is flaking off the roof and trunk. Plus the hood is covered with crows feet. I only found out about a warranty on paint from a work friend. When I took it in, the man in charge was on holidays. Young woman came out and took pictures. I was never contacted! When I went in again, apparently time has elapsed for the warranty coverage. We recently purchased a Accord Sport. Love the car but had a experience after the purchase where the service people looked at me as if I had two heads! I'm not one to complain, but friends told me I should of called Honda Canada along time ago. Another perfect example of a little guy getting run over by a big guy! On our recent purchase of our Accord, the salesman encouraged us to give Pallidino the highest scores on the survey that followed. I did! But I've walked around with a guilty conscience ever since! Love the product, not so much the dealership.
Written By: MARK D
Mark thanks so much for all of your feedback we are always trying to make improvements and we take your comments very seriously. I am really hoping there is something I can do to improve our relationship. Please feel free to call me personally and I will do whatever it takes to appease the situation. Lee Mulligan General Manager
Related Staff:
Satisfactory
February 08, 2017
Palladino Honda provided me with B service in a prompt manner Before the service was provided however my wife and I were both in for service at the same time ber for an A service and as outlined I had the b service and while the customer service representative went over my bill showing me what the cost would be he said nothing to my wife about her service cost until the information was requested. Leaving her feeling undervalued as a customer.
Written By: DANIEL
Related Staff:
There are no staff members associated with this review.
Leasing of a new 2016 CR-V EX
February 07, 2017
My first inquiry into a new vehicle at the receptionist's front desk, had her set up a meeting for me with Jayson Ball. Jayson helped me with my first request, which was to review the finances involved with trading in my leased Honda Civic for a new 2016 CR-V. Upon my approval with that task, we then took a CR-V for a test drive. Jayson showed me the features of the vehicle, while answering my questions about it also. His knowledge about the car, plus his easy going manner showed professionalism and courtesy to his new customer. He proceeded to set up the lease, as well as take care of the details through email and phone calls in an expeditious manner. While waiting for the scheduled pick-up of my new car, a few further questions to him were responded to immediately. On the day of pick-up, he set me up with the Financial Services Manager, Brett Graham, who wrapped up the paperwork efficiently, while Jayson prepared my new car for me to drive home. He then helped me transfer my personal items from the Civic, to the CR-V, we shook hands to complete the deal, and I was on my way! I would recommend Jayson to my friends and family, as a salesperson to deal with at Palladino Honda. Thanks Jay! :) Sincerely, Dean Aelick
Written By: Dean
Related Staff:
Jayson is a fantastic salesman
February 07, 2017
Jayson is very professional and a very nice man. It's my second vehicle that I buy from Honda and Jayson is my salesman. Very happy with his service.
Written By: Lorraine
Related Staff:
Thanks for the great car.
February 04, 2017
A thorough and enjoyable experience. Very knowledgable, helpful and thoughtful. I felt very confident driving away from the dealership that I made the right decision.
Written By: Jamie a
Related Staff:
Great first impression upon buying my first Honda!
February 03, 2017
Rob, my sales representative, was pleasant and informative. He was quick and organized for having zero time for preparation. The 2015 CR-V was priced accordingly and although it was not flexible on lowering the price, Palladino did cover a replacement of a flaw that I spotted that could have been costly in a few months time. The only problem that I had was that they wanted nearly $500 for a block heater installation. I would have hoped in wanting to keep a customer, a rebate would have been given.... We do live in the north...
Written By: Lee
Related Staff:
Purchase of used car.
February 02, 2017
I was really pleased with the service I received for the purchase of used vehicle. I felt like we received our vehicle for a fair price, and I like that I did not feel pressured. I would definitely return.
Written By: Martha
Related Staff:
February 02, 2017
had a good experience buying a couple cars. Ellis was a good and attentive salesman. nothing negative to say.
Written By: Craig T
Phenomenal
February 01, 2017
Palladino Honda Sudbury staff rocks. I have never met such friendlier people. Thanks to Mr. Jason Ball for an outstanding job well done in convincing me to purchase the CR-V Touring. It is my first brand new car and I love it. I would most definitely recommend them to family and friends. Way to go!
Written By: Nikki
Related Staff:
TEN STARS
February 01, 2017
This is the fourth car we've purchased from Palladino Honda and the service is always amazing, everyone is so patient and welcoming...love my new car thank you Elis and everyone on the team
Written By: brooke
Brooke, Thank you for the kind words, we appreciate it!
Related Staff:
There are no staff members associated with this review.
