Laplante Chrysler Dodge
224 Village Street , Embrun, ON, K0A 1W0
Member since September 28, 2017
224 Village Street Embrun ON K0A 1W0Overall Score
Laplante Chrysler Dodge425 Reviews
104Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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February 23, 2018
Written By: Denis G
Thank you for your 5 star review, Denis! Best, The Laplante Chrysler Dodge Jeep Ram Team
Easiest buying experience. Made it easy and took great care every step of the way.
February 13, 2018
Purchase my first truck. Sales team David and Alex knew exactly what I was looking for. They did not try to sell me on anything that I was not looking for and they seemed genuinely interested in making sure I was satisfied all along the process. They also extended the same courtesy to all members of my family. All of us are glad to make this our family's dealership and will be proud to refer any other family for the same wonderful experience.
Written By: Marc
Thank you so much for your kind words Marc on behalf of David, Alex and the team! We look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep Ram Team
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Replaced heater core but damaged the car
February 13, 2018
I was going to let this slide as it's not the end of the world, but since you sent me an email and asked... I brought my car in back in December to troubleshoot a problem. The co-op in town had said it was one of two things, but since I have a 200 I figured the Chrysler dealership would be better suited to ID it properly. Turns out they needed to replace the heater core. They ordered it and I brought it back in a few weeks later to have it installed. Dropped it off one morning, was told it would likely take the one day, maybe two. Called in in the afternoon, they said it wouldn't be ready till the day after. Ok. Stayed home from work the day after, waited for a call, waited and waited, finally I called them and they said they lost my number which is why they didn't call. Car was ready. My 200 is a 2011, but I have taken really good care of it, especially the inside. So when I picked up my car the first thing I noticed was that there was a dent/rip in the dashboard material. I then noticed there was a big rip/tear in the transmission shifter handle, which was unfortunate. The car reeked of cheap cologne, the radio was on loud and on some shitty country music station, the drivers seat was way down in a low position, and my floor mats were missing! I had to go back in and ask for them and wait ~5 mins while they found them. None of these things are devastating problems on their own, but put together they made for a pretty bad experience. Won't be going back or recommending this place to anyone.
Written By: Stephen
That is not the kind of experience we seek to provide, Stephen. We will contact you soon so we can address this together. Sincerely, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
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February 07, 2018
Super hard time getting ahold of anyone from their service department unless you write on their Facebook wall. The work we paid for wasn't done originally. They blamed a faulty part (which somehow they were able to replace in less than 24 hours...the original one they put in apparently took 4 days to arrive. Hmmm...). Then it was like doing the work we had paid for properly was some kind of favour. Never coming back.
Written By: Jodi S
We apologize for any inconvenience Jodi. That is not the kind of experience we seek to provide. Our Service Manager will reach out to you to further discuss your situation. Sincerely, The Laplante Chrysler Dodge Jeep Ram Team.
Service excellent
February 01, 2018
The service was excellent. We are threaten with respect and we feel like we very special customer. The employees we met were respectful and answer all our concern .
Written By: Michel
Michel, thank you for your kind words and for this review! It is appreciated and we're glad to hear you were well taken care of. We hope we have the opportunity to see you again soon! Best, The Laplante Chrysler Dodge Jeep Ram Team
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Alex Choquette
View ProfileFalse promises
January 29, 2018
My salesman was fantastic. Was promised many other things that never happened. Since my purchase I have received many stupid calls
Written By: David
That is not the kind of experience we seek to provide, David. We will call you soon so we can address this together. Sincerely, The Laplante Chrysler Dodge Jeep Ram Team
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January 24, 2018
Don’t take your vehicle here for service. Very unprofessional.
Written By: David R
We assure you that 100% customer satisfaction is our utmost priority. We very much appreciate that you gave us a second chance to hopefully make things right and to earn your trust again. Please contact us if you have any other concerns. Moving forward, we hope to deliver 100% satisfaction during each visit. Sincerely, Laplante Chrysler Dodge Jeep Ram Team
I am a first time buyer at Laplantes', the experience was very pleasant and informative.
January 15, 2018
I would highly recommend this dealership. From the time we walked in until we signed on the dotted line, there was never any pressure.
Written By: Joyce
Joyce, thank you for your kind words and for this review! It is appreciated and we're glad to hear you were well taken care of. We hope we have the opportunity to see you again soon! Best, The Laplante Chrysler Dodge Jeep Ram Team
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The Service Team at Laplante Chrysler Dodge
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January 04, 2018
I just wanted to thank you (David) for the excellent service that you have provided and continue to provide with respect to my vehicle service. You and your team go above and beyond and making me feel very valued as a client. I very much appreciate all you do!
Written By: Kim Z
Thank you so much for your kind words Kim on behalf of David and the team! We look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep Ram Team
December 02, 2017
Written By: Vincent P
Thank you for your 5 star rating Vincent! It is greatly appreciated. Please let us know if there is any other way we can assist you. All the best, Laplante Chrysler Dodge Jeep Ram Team
