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Bank Street Kia

2559 Bank St , Ottawa, ON, K1T 1P1

Member since May 21, 2015

2559 Bank St Ottawa ON K1T 1P1

Overall Score

4.4

Bank Street Kia

1413 Reviews

233
Bank Street Kia

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Bank Street Kia Bank Street Kia
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January 19, 2023

It was a great experience with Bank Street Kia. Ziad and Sunny processed my application for the new Kia Forte 2023 smoothly.

Written By: Abhik P

Bank Street Kia responded on January 20, 2023

Thank you for sharing your experience. We appreciate the 5 Star review.

Bank Street Kia Bank Street Kia
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January 16, 2023

Thank you Kingsley for such a phenomenal service . You, Sunny and everyone at Bank Street KIA made my buying experience amazing. I definitely recommend Kingsley to anyone trying to buy a car, he is professional, honest and is passionate about these cars, come see him and the team to be helped in the best way!

Written By: Ron K

Bank Street Kia responded on January 18, 2023

Thank You so very much for taking the time to complete this review, we are so pleased you had a great experience! We hope to see you again on your next visit.

Bank Street Kia Bank Street Kia
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January 13, 2023

Let me tell you guys about Bank Street Kia that is owned by the Dilawri group. They are thieves and dishonest sales people. They said they would give me free winter tires they charged me. I had to fight to get back my money. They threw tire warranty in my paper work and charge me for it even though I NEVER discussed this with them. Every time I went to the dealer my bf was on the phone and neither of us discussed tire warranty. The interest rate they discussed which I have a picture of (4.99%) was not the interest rate I got and when I had ask about it RALPH said oh it only changed by a little bit. Do you call 7.26% a small difference from 4.99?? I wish I never went to them and I wished I had gone elsewhere. Their location is 5 mins from my home hence why I decided to go but I wished I drove the hour to the other kia location that I spoke with. I spoke to the sales manager about my encounter he said he would get back to me, it’s been a week. I knew he wouldn’t. I honestly don’t know how these people sleep at night when they are so dishonest. All I wanted was honesty to get my first new car. I am a very simple person and easy to deal with but because I am that way and a female they took advantage of me. Follow up after their Response below. This is a follow up to this reviews. I sent them an email as per their response below. They asked for name and number car was bought under and never heard from them again.

Written By: Tasha

Bank Street Kia responded on January 17, 2023

Hi Tasha, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Bank Street Kia Bank Street Kia
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January 12, 2023

Thanks Kingsley and sunny for helping me get my new car. I appreciate I got it sooner than promised.

Written By: Atria

Bank Street Kia Bank Street Kia
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January 07, 2023

Couldn’t be happier with my experience with Kingsley and Sunny in picking up my new seltos!! Would definitely recommend this team and their services especially if you’re looking to get into a car quickly (:

Written By: Kim M

Bank Street Kia responded on January 10, 2023

Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon, Kim.

Bank Street Kia Bank Street Kia
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January 01, 2023

I have recently purchased a kia seltos from Bank street Kia. I am very pleased with the service they offered. Ziad, Moe and Sunny have gone out of their ways to make sure my experience is smooth. I am very happy all together.

Written By: Sabreena O

Bank Street Kia responded on January 04, 2023

Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.

Bank Street Kia Bank Street Kia
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December 28, 2022

Great service! Professional personal. Will always recommend this dealer. Patrick

Written By: Patrick K

Bank Street Kia responded on December 30, 2022

Thank you, Patrick. We appreciate your feedback!

Bank Street Kia Bank Street Kia
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December 04, 2022

I just bought a car from Bank Street Kia and had a great experience. Mike was extremely helpful and informative. He was always available to answer questions and made the entire process super easy and stress free. I would highly recommend this dealership.

Written By: Maggie R

Bank Street Kia responded on December 07, 2022

Congratulations on your new vehicle! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.

Bank Street Kia Bank Street Kia
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December 02, 2022

Avoid. Service department finds ways to rip off customers even when cars are new and under warranty, find another place. These people are scam artists. Strictly amateur hour. I repeat Avoid. Try another dealership.

Written By: Stephen P

Bank Street Kia responded on December 07, 2022

Hi Stephen, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Bank Street Kia Bank Street Kia
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November 29, 2022

Kingsley was the salesman I got my 2023 Kia Rio from. He was extremely knowledgeable and was able to get me the car so much faster than I anticipated. From start to finish, he was helpful all the way. Showed me how to use everything in the car and made sure it was 100% when I came to pick up. Really appreciate the service I received.

Written By: Sheena M

Bank Street Kia responded on December 01, 2022

We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.

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