Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1487 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 24, 2024
I'm pretty new to buying cars but Brendan was an amazing help, he helped guide me towards my dream car!
Written By: Krista P
February 24, 2024
Sold me a "lemon" car.. Had a 1900 car repair bill just getting the vehicle..Stop getting your friends to up your ratings.... HONESTY IS A GOOD POLICY.. you asked me to send invoices for compensation and then legit Hesham suddenly "doesn't know who I am" (but have whole text convo to prove it, but not worth it anymore).. Karma sucks..things like this will eventually come to light how you sell people lemon cars and take no responsibility for anything after. A vehicle that had a corrupt coding system that COULDN'T EVEN READ CODES to be safetied before hand... and then a REAR DIFFERENTIAL UNIT REPAIR..... should NOT be the customers issue.. no matter what the situation. Told they would have a meeting about "compensating me" and that was LABOUR DAY WEEKEND.... Every time I try to follow up Hesham continues to ignore my calls, answers the call and hangs up and totally avoids.. taking advantage of people like this isn't cool.
Written By: Ashley I
Thank you for your colorful review. It’s always enlightening to hear about experiences that take a sudden, dramatic turn from 5 stars to the depths of despair. We appreciate your initial enthusiasm and are truly heartbroken by your swift descent into disillusionment. Firstly, we do apologize for the hour-long drive you undertook. We understand that a trip to see us can be a monumental event. Concerning your claim about the large repairs, as you chose not to have your vehicle diagnosed, we remain puzzled by the cost determination? It's fascinating that such glaring issues eluded us but somehow became more evident 4 months later and after 12,0000Kms of driving. Regarding the $100 diagnosis fee, we regret that our policy of charging for diagnostic services unless the repairs are completed with us didn’t meet your expectations. While we did provide you with a complimentary oil change, we must draw the line at free mechanical diagnostics. Outlandish, we know. Interestingly, our phone system records show no trace of your calls from April 30 through July 31, and your original salesperson seems to have no recent recollection of contact either. It’s almost as if there’s a gap in the communication continuum and merely noting the inconsistencies in your review. In closing, we strive to "do better" as you so eloquently advised. We're always here to diagnose any mechanical issues, and as previously mentioned, the fee is waived if you proceed with the service. Remember that you have 3 remaining complimentary oil changes and we appreciate your reminder of the joys and challenges of customer trust.
February 24, 2024
Special thanks to Brendan. He has been going the extra mile to accommodate all my requests and gives the best deal. If you plan to get a car, he’s the guy for ya! 👌🏼
Written By: Tobee P
February 24, 2024
absolutely love the place and the help that they gave me. i was looking to get a car and in need of advice and Brendon gave me the proper advice, i needed and thanks to him i know what i must work on to get my dream car from empire auto group
Written By: Leo S
February 24, 2024
Came down to London to visit family and well I was down I went here to look at the cars. The service was great and Brendan was super helpful. Amazing experience and will recommend my friends and family.
Written By: Luv P
February 23, 2024
I had a big problem with my tires and they were quick at getting them fixed at a great price. Very friendly service as well. Will definitely be going back for future services.
Written By: Amanda G
February 21, 2024
What a great experience dealing with empire auto group they were so much help, and got me into exactly what I wanted @ozzy is the man! Thank you for making this an easy smooth deal!
Written By: Clayton T
February 21, 2024
Written By: Bhushan T
Falsify documents after they are signed to get an approval
February 21, 2024
fraud is the real term for what they do falsify documents after being signed to get approval from lenders then they threaten you to take down reviews Omvic needs to pull the plug on these shady dealers should have negative star ratings to use
Written By: a
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February 20, 2024
They don't understand their warranty's and sell them as they see fit, after a purchase I was lead to believe a rot issue would be covered but the warranty company claims not covered. Constant finger pointing has lead me to the conclusion they have no clue what they are doing with workers scamming people for profit.
Written By: Falsy 4
