Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota4034 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
great service
June 02, 2016
Always great service and love the free massage on Tuesdays! The coffee/hot chocolate and goodies are also a nice bonus! Keep it up!
Written By: HAROLD
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No complaints.
June 02, 2016
Always treated well. The service is fast and friendly. The people are great. I never go anywhere else to get work done on my car.
Written By: ERICK
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Derek Rausch
View ProfileOil change
June 02, 2016
The service was okay - nothing special - the typical annoying upsell of items a $70k truck should not need at its current age and mileage - will likely continue service at my local garage as I'm not interested in the Glam of a garage - I just want fair prices and none the extras that we as customers pay for.
Written By: MATTHEW
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Derek Rausch
View ProfileService advisor
June 02, 2016
The service advisor at Jackson's Toyota do a great job of keeping me updated on the status of my vehicle when it is in for service. If they don't know they make every effort to get the information for me.
Written By: SCOTT
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Great Service, fast and on time
June 02, 2016
We take both of our vehicles to Jackson's as we can always count on the service. The staff is friendly and our vehicles are well cared for.
Written By: JACQUELINE
Thanks so much, as always it is great to see you when you are in :)
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Excellent Customer service !!!!
June 02, 2016
Recommendations for service of a tow vehicle for this summer were well received and explained in detail and cost. The Tundra is always ready on time or ahead of schedule. Fillup questions when dropping the vehicle off are always answered when I return to pick up..., again awesome Customer Service by the parts department (tires).... Service coordinator and the very friendly lady that greets me and cashes me out !!!!!
Written By: Doug
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Derek Rausch
View ProfileGreat people, great service, at a reasonable price what more could you ask for.
June 02, 2016
Great people, great service and at a reasonable cost plus benefits like getting my nails done or having a massage while I wait!
Written By: SANDRA
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Derek Rausch
View ProfileOnly good for oil changes
June 02, 2016
I was at a dealership in Orillia and they told me I needed some front end parts on my truck (the truck only had 5000km and was delivered to me with the problem). I'm live in Barrie so I thought I would take it to jacksons to get the stuff fixed under warranty. They inspected the truck and did everything was fine. It was NOT fine, new trucks shouldn't have play/clunking from the front while going over bumps. I took it to a dealership in Kitchener and they confirmed what the orillia dealership found. I crawled under the truck and found play in the steering shaft myself and I'm not a mechanic. I have no idea why jacksons couldn't find the problem. Maybe they didn't want to work on in because Toyota Canada pays their dealerships less to repair vehicles under warranty than the dealership can get from the customer when it's off warranty. Either way, I don't trust these guys anymore. I have one more semi free oil change and they won't ever see my truck again after that.
Written By: KEVIN
Thank you for returning to our dealership for your maintenance Kevin. The comments you listed in this review are not about your recent service and reflect an issue that has already been addressed including this past February. February 11th, 2016 Hello Kevin, Thank you for taking the time to give us your feedback. We did speak about your Tacoma when you visited us last fall after purchasing your Tacoma from another Toyota dealer. After listening to your concerns, we took the necessary chassis and body measurements and compared those measurements to the specifications within the Toyota approved repair manuals. To be sure, we also involved Toyota Technical Assistance at Toyota Canada to ensure your vehicle was indeed within their specifications. We’re sorry you feel differently. Our factory trained technicians happily service and repair vehicles for our customers using the manufacturers specifications and recommended service guidelines. If you would like to speak about this again you can contact me at any time
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Derek Rausch
View ProfileStaff is more than efficient and nice - very friendly atmosphere!
June 02, 2016
I've used other dealers and felt as if I was one of the crowd. At Jackson's everyone is not only efficient and nice, they are very friendly explaining the details and process and even the time in the waiting room is relaxing and comfortable.
Written By: KIM
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Derek Rausch
View Profile
June 02, 2016
I've used other dealers and felt as if I was one of the crowd. At Jackson's everyone is not only efficient and nice, they are very friendly explaining the details and process and even the time in the waiting room is relaxing and comfortable.
Written By: Kim B
