Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3927 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Excellence
January 23, 2015
Safety recall and oil change all went well no hiccups. Mike took care of everything
Written By: WENDY
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I believe that my bill was incorrect and I was not satisfied with the explanation.
January 22, 2015
I brought my car in for a Toyota recall and was told that I needed the rear differential vent replaced and that it would take 1.5 hours. Firstly, I thought that was an excessive amount of time for a simple vent replacement. Secondly, during that 1.5 hour period that I was paying for, the technician (#213) was able to carry out the rear suspension arm repair which was listed as 2.3 hours and charged to Toyota. Jackson's is being paid twice in the same time period!
Written By: FRANK
Hi Frank, As we discussed over the phone this afternnon, we knew you were waiting here for your vehicle so the service advisor had two technicians work on it for you. One did the recall while the other did the vent repair. That cut the time in half so we coud get you on your way quicker.
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Very Professional and Friendly
January 22, 2015
Mike did a good job at making us feel like important people. He was fast and well organized and I look forward to dealing with him when I go in Jackson's
Written By: KIM
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Service appointments are good not happy warranty work took two appointments.
January 22, 2015
I probably would have rated Jackson higher but when I get an email with an incorrect given name Douglas (it is James or Jim) well you know…..
Written By: DOUGLAS
Hello Douglas, Sorry about the wrong first name on your file. i made the correction in our system. Thanks you for letting me know
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Oil change
January 22, 2015
Always great service at Jackson's Toyota I went for an oil change no appointment and fast service on top of that they reminded me that my first oil change was free because of my car purchase at this location amazing!
Written By: MARGARET
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Customer experience
January 22, 2015
We were very happy with the services we had and Nelson was very helpful in explaining what we had to have done.
Written By: LILLIAN
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awesome
January 13, 2015
rob was very informative and helpful.made us feel confident in our choice.
Written By: Darryl
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Breaks and Bearings
January 11, 2015
Excellent service by email, treated properly by staff. Mike is an excellent adviser who is experienced and called me soon as a diagnosis was made. The price was reasonable and service was made in timely fashion. My 2nd car (older) runs great now I have 2 Toyota's.
Written By: DAVID
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didn't listen to me
January 09, 2015
I brought the car in because it has been pulling to the left at hight speeds since the winter tires were put on. The mechanic told me that when he took it out for a drive that it was fine. I kept telling him that it was pulling but he didn't listen. I had my husband try it out and he concurred with me, it is pulling.
Written By: LYNN
I have attempted to contact customer. Just awaiting her reply. Will get to the bottom of the vehilce pulling issue.
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oil change
January 09, 2015
Not happy with the last oil change. Because the vehicle was not thoroughly checked before leaving the premises. I specifically told the attending personnel to lubricate the rear door and they did NOT do it. This is the second time that this has happened. I also feel the they rush through the oil change. It also is a waste of time for you to ask me to fill out my experience after each visit, because I don't hear anything back from you.
Written By: MARIA
After speaking to Maria, we have made arrangements to have the door checked by a technician in the shop opposed to the express lube. I apologized that her husband thought the oil change was rushed and I explained that the oil change is a 10 minute process on most cars. I asked Maria about not getting a reply previously. I reply to all survey questions or comments given the chance. Not sure why I didn't recieve her letter last time.
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