Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1101 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 12, 2020
Great customer service start to finish! Found me the exact truck I was looking for and made the process simple and easy! Loving my new blacked out edition 2020 Rebel! 100% Recommend!
Written By: Troy N
June 09, 2020
I purchased a new vehicle from here in May of 2020 and up until my vehicle left the lot, I received great customer service from everyone involved. However, within 24 hours my check engine light came on in my vehicle and I immediately contacted the sales rep I had been working with. My sales rep put me in touch with Kingston Kia, as the vehicle is under warranty, but they were unable to look at for several weeks. Seeing as the car had been off the lot for less then 24 hours, I was hoping I would be able to have the team at Thompson take a quick look at it and run the code reader to diagnose the issue. I tried to follow up with the sales rep and sales manager but never received a reply from either regarding the issue. I finally had the vehicle looked at a few days ago with Kia where they were able to shut off the sensor but it came back on within a couple days. It has been a very frustrating month; looks like I’ve been sold a lemon for a hefty price tag. I also brought in a friend who referred me to the dealership and was looking to redeem the $200 referral bonus as his wife had bought a vehicle from the dealership a couple years ago. When I left the lot with my new vehicle, my sales rep said to have them get in touch with him about setting up their gift card of choice. They did so the following day and also received no reply. Needless to say, I won’t be referring anyone to Jim Thompson Chrysler in the future (gift card or not).
Written By: Eliza E
Hi Eliza, thank you for your feedback. Our GM will reach out to you to address your concerns. We did have a chance to speak with your sales representative and he says that the only time he has spoken to you since your pick up was to set up your warranty visit. He says he's totally unaware of any $200 referral that you mentioned. We will follow up.
June 09, 2020
I purchased a new vehicle from here in May of 2020 and up until my vehicle left the lot, I received great customer service from everyone involved. However, within 24 hours my check engine light came on in my vehicle and I immediately contacted the sales rep I had been working with. My sales rep put me in touch with Kingston Kia, as the vehicle is under warranty, but they were unable to look at for several weeks. Seeing as the car had been off the lot for less then 24 hours, I was hoping I would be able to have the team at Thompson take a quick look at it and run the code reader to diagnose the issue. I tried to follow up with the sales rep and sales manager but never received a reply from either regarding the issue. I finally had the vehicle looked at a few days ago with Kia where they were able to shut off the sensor but it came back on within a couple days. It has been a very frustrating month; looks like I’ve been sold a lemon for a hefty price tag. I also brought in a friend who referred me to the dealership and was looking to redeem the $200 referral bonus as his wife had bought a vehicle from the dealership a couple years ago. When I left the lot with my new vehicle, my sales rep said to have them get in touch with him about setting up their gift card of choice. They did so the following day and also received no reply. Needless to say, I won’t be referring anyone to Jim Thompson Chrysler in the future (gift card or not).
Written By: Eliza E
Hi Eliza, thank you for your feedback. Our GM will reach out to you to address your concerns. We did have a chance to speak with your sales representative and he says that the only time he has spoken to you since your pick up was to set up your warranty visit. He says he's totally unaware of any $200 referral that you mentioned. We will follow up.
June 08, 2020
Written By: Jeremy C
June 08, 2020
Written By: Jeremy C
June 06, 2020
Written By: Jenna M
June 06, 2020
Written By: Jenna M
June 05, 2020
Dean Myles is always great! He finds us everything that we want and is always professional and courteous! We will keep going back to Jim Thompson’s and to Dean for all of our vehicles! Thanks Dean!
Written By: Kevin G
Hey Kevin, thank you so much for your continued support! Dean is always happy to help you and your family out when searching for a new vehicle!
June 05, 2020
Dean Myles is always great! He finds us everything that we want and is always professional and courteous! We will keep going back to Jim Thompson’s and to Dean for all of our vehicles! Thanks Dean!
Written By: Kevin G
Hey Kevin, thank you so much for your continued support! Dean is always happy to help you and your family out when searching for a new vehicle!
June 04, 2020
Excellent customer service with Dean, sales rep and Mike for financial. Walked me thru the details on the truck All was ready , other accessories, etc when picked up.
Written By: Carl S
Great to hear Carl! Thank you for your business and enjoy your new truck!
