+16138010278 https://d1hgj0yy0rp5w9.cloudfront.net/tmp/2015/08/27/34039920f465bd758b68572a457091f9.jpg

Dilawri Chrysler Jeep Dodge

370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2

Member since May 21, 2015

370 W Hunt Club Rd W Ottawa ON K2E 1A2

Overall Score

4

Dilawri Chrysler Jeep Dodge

1561 Reviews

474
Dilawri Chrysler Jeep Dodge

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 10, 2021

Everyone we interacted with at the dealership was excellent. No issues whatsoever. Our new Jeep was ready to go sooner than expected and everyone was very thorough in making sure we were getting exactly what we asked for. I wouldn’t hesitate to send a friend or family member to the group of guys at this dealership!

Written By: Sarah R

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Dilawri Chrysler Jeep Dodge Ram. We wish you safe travels in your new Jeep and look forward to seeing you again soon!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 10, 2021

Super good services from Sales Manager Jeffrey Prillo , top notch .

Written By: Francois B

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

Thanks Francois I’m glad you enjoyed your experience with us. Jeffrey and the team will be thrilled to hear your feedback!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 09, 2021

Amazing dealership. Ask for Edgar he will give you an amazing deal 🙂

Written By: LPH

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

We are so grateful for your review. We hope to see you again soon.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 09, 2021

I came in to test drive the 2021 jeep compass. The sales rep Ahmad was very pleasant to deal with. He was very knowledgable and helped me understand the car and how payments would work. I recommend you see him when you go shopping for a car.

Written By: Glam B

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

We would like to thank you for your recommendation and this fantastic review. Ahmad will be here next time you need another vehicle, so come see him!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 08, 2021

Lack of transparency and poor service. I went in to buy a new Jeep Grand Cherokee Laredo Altitude package in August. The first issue I faced is lack of transparency when i sold them my vehicle to trade it for a new one, I told them the price that I wanted it to sell it for and they agreed to give me that price, at the siging agreement it was lower by 2,000 dollars and they started changing their words. 2. Finance manager didnt even take the time to share and explain the process nor review the agreement as he wasnt able to sell me any additions (i.e warranty, tints..etc). 3. I was promised to receive a paint marker for the tiny chip when i received the car and no one ever called. 4. MSRP mentioned $49k but they sold it to me for $62K and I only found out after i bought the car. I now own the most expensive Laredo you can ever buy. 5. I received and email survey and provided my experience. Following the survey, I received a call from Jeep Canada and went through a thorough discussion about my poor experience and was promised that someone from Dilawry Jeep would call me and with no surprise, its been several months without a call back. After having went through this, I regret buying the car and specially from this dealership, to the point I tried selling the car and I dont to have any association with this brand nor dealer, but all i received for it was $49K which is less than what I bought for and market value for a similar new car is $50-55k. This my experience sharing it for you to consider before purchasing from Dilawry

Written By: Moe E

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

Hi Moe, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 08, 2021

Once Again Jeff Provided Amazing Service And The Best Deal! Thanks Dilawri For Everything, I Love My New Jeep

Written By: John R

Dilawri Chrysler Jeep Dodge responded on December 17, 2021

Congratulations on your new Jeep! Thank you for taking the time to write about your experience. It is wonderful to hear that Jeff was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 05, 2021

Shopping for a new truck or car... try them. Car and truck deals suck, they cost too much and you're likely to get little for your trade. I've argued, fought and cursed many times but I'm at my 7th vehicle with Dilawri and honestly I'd pick no other dealer to get down to business with. Always get what I want, every single time.

Written By: Chrissy A

Dilawri Chrysler Jeep Dodge responded on December 08, 2021

On behalf of us at Dilawri Chrysler Jeep Dodge Ram, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback with our team. Enjoy your new vehicle, and please revisit us soon!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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December 02, 2021

Excellent experience purchasing a 2021 Jeep Cherokee. Thank you Dilawri Chrysler !!

Written By: Andre D

Dilawri Chrysler Jeep Dodge responded on December 06, 2021

Congratulations on your new vehicle Andre! We are happy to know about your excellent experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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November 30, 2021

Recently inquired about trading in my Caravan for a Ram 1500. I received excellent customer service from both the salesman and the sales manager in finding me the best options and deal for my trade-in. They went over and beyond to insure that I got the best deal while paying close attention to detail when it came to receiving my new truck and ensuring it’s condition was ideal! The sales manager even threw in a new set of winter tires after the deal was made because he found the current tires were not as good condition as he thought.

Written By: Jon T

Dilawri Chrysler Jeep Dodge responded on December 06, 2021

We are incredibly grateful that you took the time out to share your experience and leave us a 5-star review. Enjoy your new vehicle, and please revisit us soon!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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November 27, 2021

very good place, they will find you the right truck at the right price

Written By: madox 2

Dilawri Chrysler Jeep Dodge responded on December 06, 2021

We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.

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