Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1561 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 22, 2021
If I could I would rate lower. My own mechanic inspected my car for a misfiring problem. Sent me there because nothing was wrong with it and it could only be the PCM. Brought it on the Tuesday, I explained the entire situation, brought the list of inspections that were already made on my vehicle. When I went back, the told me my pcm just needed and update which was cover under warranty. I told them are you sure it will resolve the issue. The said the rest was fine and this would solve the problem. Morning after, my car was having the same problem, as I told them it would. I had to bring it back. They said that injector #1 needed to be replaced, something my mechanic already checked, and that they did not see on the first inspection on the Tuesday! Now I am trying to talk with the service manager and nobody is calling me back. they kno my warranty is expiring soon, they are probably stretching time so I have to pay for it. I got a call last night from the Service manager and they don't want to look into the pcm if I don't change the injector first... what a scam!
Written By: Marie-Claude R
Hi Marie, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We apologize for the inconvenience and to rectify any problems you had, please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you in making this right.
November 22, 2021
The people at Dilawri Dodge Jeep on Huntclub were amazing throughout my purchase of my new 2021 Dodge Ram 1500 Classic. From Jeff to Pat in sales to the gentleman that got me an Uber extra fast, were fantastic. Even though we spend a lot of money buying vehicles, it is a refreshing feeling when the staff make you feel good about your purchase and not just another tick on the sales chart. Thanks to all that participated in my purchase. I love my new truck and my friends too. I have no problem sending my friends or family to Dilawri on huntclub to see if they can find their dream vehicle.
Written By: Ron G
Congratulations on your new Dodge Ram 1500 Classic! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Dilawri Chrysler Jeep Dodge Ram. It is wonderful to hear that Jeff and Patt were able to provide you with the excellent experience we strive to provide all our customers. I will share this with the team. We look forward to working with you again in the future.
Service Warranty Sucks
November 17, 2021
Went to get brand new winter tires installed at a garage that has been in business over 40 years that I used for years. They said lower ball joints done so he will not install tires because he can not guarantee tires because in approx 1000km they tire will be done(shop can see damage to my tires I have on now, and when I drive truck I can feel it is the front end) & (the shop knows I have extended warranty on truck and has 0 to gain if I get them changed or not) And Dodge charged me 84.19$ to inspect said they are ok. So bring truck home and check myself and they are done. take to dodge and they say they are within the limit and will not change ( within limit meaning what? they will need to be changed in a month or two, another trip to Ottawa, another lost day of work, another set of front winter tires) . I paid 6000$ for extended warranty and they charge you to look at vehicle with warranty and now it will cost me 551 each side to change myself. sad. Just sad. DO NOT GET EXTENDED WARRANTY ITS A TRAP. Very upset right now. ALL THEY WANT IS YOUR MONEY
Written By: Paula
Related Staff:
There are no staff members associated with this review.
November 17, 2021
The hunt club store is awesome. Fast friendly staff needs a coffee machine
Written By: Steve C
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
November 11, 2021
Jeff, Paul, and Cal were amazing to work with. They made the process of buying my new Jeep absolutely seamless and I am so happy with my experience and my new vehicle!
Written By: Trina H
Hearing that you had a happy experience with us is the best thing we could hope for. Jeff and the rest of the team will be thrilled to hear your feedback! We look forward to serving you for many years to come!
November 01, 2021
Please avoid this place! Really had a bad experience and openly admitted I made a mistake buying from them.
Written By: ben j
Hi Ben, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
October 27, 2021
Very good customer service, very good service, friendly and nice people. Very careless finance manager. if the deal is done, do not try to contact the manager, he will not answer thank you Chris.
Written By: ahmed i
We are incredibly grateful that you took the time out to leave us a positive rating. We hope to serve you better soon.
October 13, 2021
I had a great experience at this dealership… Rod McLeod was super friendly and helpful, very professional and easy to talk to, no high pressure sales tactics, made me feel very comfortable. The staff including Paul Spadaccini were very professional and easy going. The whole process was easy and smooth, and I love my new Toyota Corolla. So happy with the service and I’d recommend it to all my friends and family.
Written By: Cathy G
Congratulations on your new vehicle, Cathy! It is wonderful to hear that our team was able to provide you with the excellent service we strive to provide all our customers. Your recommendation means a lot to us. We look forward to working with you again in the future.
September 14, 2021
Purchased a used vehicle here 3 yrs ago and only had extremely bad experience and service ever since… I regret buying this car and have been having issues ever since it left the lot. The only reason I am going back here is because they are the only place which can honor the extended warranty!.. Thank god Matthew in Service understands what proper customer service is!
Written By: Mr. J
Hi Mr. Jones, we sincerely apologize for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
September 09, 2021
Getting service done is frustrating. I have booked a few appointments to get simple oil changes done. I drive in from the country (only because I have the extended warranty) I book an 8 o'clock appointment and by 2 pm the oil change is still not done. If the time you booked your appointment actually had a purpose I would be much happier with the service. Codes are not always cleared from the computer. I will get reminders 1000 kms after my oil change, that I am now due for an oil change. Other lights which they have checked and were supposed to clear, have come on right after they checked them.
Written By: Rosewood S
Hi Rosewood Stable, we sincerely apologize for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
