Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Fast, convenient, friendly, resolved issue
May 16, 2018
I was able to book through the online form which was nice and convenient! As always, I was greeted with a smile and some friendly conversation while my car was getting the "walk around". Service was completed within the stated time and hospitality was offered. The waiting area is comfortable and clean with a television, coffee machine and outlets. They even took my feedback from last time into consideration - much appreciated.
Written By: NICOLE
Nicole, we are so happy to hear that you had such a positive experience with us. We appreciate your kind words.
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The Service Team at Probart Mazda
View ProfileTook too long
May 16, 2018
The service appointment took four hours, even though I had been quoted two to two and a half hours. I appreciate unforseen circumstances, but it was a long time to wait.
Written By: MICHAEL
Michael, we appreciate your business and value your opinion. We apologize for any inconvenience this may have caused you. We are experiencing a high volume of clients right now and we try to accommodate to the best of our ability. We appreciate your feedback as we work on improving.
Related Staff:
The Service Team at Probart Mazda
View ProfileJust ok
May 16, 2018
I did pay more than $300 and offer me a car wash that was poorly done and not even vacuum the interior. I have seen cars coming out from service from other dealerships and they just spark inside and out.
Written By: JUAN
Juan, we are disappointed to see this review. Our Service Manager, Brad Musselman, will be reaching out shortly to discuss your situation. We do not wish for you to be dissatisfied.
Related Staff:
The Service Team at Probart Mazda
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May 12, 2018
Quick and friendly service.
Written By: Dinesh B
Thank you for this great review, Dinesh!
May 12, 2018
Quick and friendly service.
Written By: Dinesh B
Thank you for this great review, Dinesh!
May 07, 2018
More than willing to sell you a car but after sales communication is very poor. Actually hung up the phone on my wife. Sorry, have a nice day or anything is better than that insult. If you look over the reviews, Probart is quick to thank for 5 star reviews but I wonder how they handle the lower ratings. Must be all the customer's fault. I hate to think what "after sales service" is like.
Written By: Rooty F
May 07, 2018
More than willing to sell you a car but after sales communication is very poor. Actually hung up the phone on my wife. Sorry, have a nice day or anything is better than that insult. If you look over the reviews, Probart is quick to thank for 5 star reviews but I wonder how they handle the lower ratings. Must be all the customer's fault. I hate to think what "after sales service" is like.
Written By: Rooty F
Service Department impossible to reach by phone
May 04, 2018
I see that things have changed under the new owners. The shop is very busy and that's great! I have tried on multiple occasions to reach the service dept by phone....all you get is voice mail. If somebody does answer the phone its reception on the other side of the building and all she can do is transfer you to the service dept where no one answers the phone....why cause they are way to busy....no more separate cashier. Additionally I hate waiting to pay at the service desk now just to get my car back. I have been a loyal customer for vehicles and service since 2005 but am seriously considering making a change. I WANT TO TALK TO A REAL PERSON!
Written By: Mike
Mike, we are disappointed to see this review as we do not think this is an accurate representation of our first-class customer service. I have spoken with our Service Manager, Brad Musselman, and he has informed me that he has attempted to reach you. Please respond at your earliest convenience so we can resolve your situation. Thank you for your feedback.
Related Staff:
There are no staff members associated with this review.
May 01, 2018
I was very pleased with the support the staff had, finding me a vehicle that would fit my needs. Zarmash showed my sister and I our options and went from there. I dare say, I love my car ; even if it is to build my credit, its nice to be driving on four wheels with out the fear of a tire flying off. They also took my old 2001 Mazda Protege off my hands as a trade in to help pay for the deposit on the newer car. Thank you all so much for your help and dealing with my attitude when I was getting impatient waiting.
Written By: Myllissa C
Thank you for your kind words, Myllissa! We are so happy to hear that you had a great experience with us! Enjoy the new car!
May 01, 2018
My wife and I just purchased a new Mazda 3 Sport from Probart Mazda and we were very happy with the overall experience. Everyone we met on their team went above and beyond to ensure we were treated well, and that we were getting what we needed. Samir and Dan did a great job in making sure we were satisfied and informed without being pushy. Thanks for making this a great purchasing experience!
Written By: Stephen C
Stephen, thank you for sharing your amazing experience with us! We are so happy that everything went so smoothly and that you are so satisfied!
